Would love to have tea or coffee on hand for longer hours

Noahay at reception was super helpful and friendly. The concierge were very professional and accommodating. We felt well looked after and secure on these premises. Establishment was modern, chic and immaculate.

Stayed in April 2025

I mentioned in multiple occassions that we were celebrating my boyfriend's birthday and that a little token (even a card acknowledging the date) would have been awesome. They didn't do anything at all. I stayed earlier that week in DC and they were way more accomodating and welcoming. I was a bit disappointing about that.

NA

Stayed in March 2025

The acoustic insulation is not sufficient, the sound of lift machine as a train passing through the room, also the sound of the AC machine causing loud noise which caused discomfort in sleeping.

The location is next to all subway and time square. The staff are friendly.

Stayed in March 2025

I really liked the hotel. The staff were friendly and helpful. The room was comfy and well kept. The location was perfect for our Broadway show. We asked for a room on the 8th Ave side so we could be away from the construction, which they were thankfully able to accommodate. All in all I’m glad we choose this property and I would stay there again.

Stayed in March 2025

I wish the coffee and tea was already in the room.

The service and staff were warm and welcoming! I felt at ease.

Stayed in March 2025

Great rooms and staff. Fab location, excellent breakfast in beautiful setting. Hot water and lifts were hit and miss. Some more drawers for clothes would have made a big difference. Liked that there was a fridge and decent hair dryer. We brought our own kettle as there is none in the room.

Stayed in March 2025

There was major construction right outside our window and a heads up or offer of a different room would have been nice

Location and room size

Stayed in March 2025

Great location. Room was not noisy (high floor) despite being next door to fire station.

Stayed in March 2025

very expensive

location, location, location and friendly staff

Stayed in March 2025

There was hair left in the bathroom & the filter hadn't been changed in a while so when we turned the heat on it was blowing weird black stuff on the sink. House keeping did change the filter, but that was still a first for me. The heat didn't seem to work well so nights were cold and if we turned it up it just felt humid in the room. The app casting on the TVs didn't work, but we didn't know until we called. So only live TV which wasn't bad.

If you've never been to NYC or are coming for shows this location is PERFECT! It's a block off times square and two blocks from radio City. Penn station is two stops downtown & the history museum is 2/3 uptown. The C/E train is a block away (feels like less). And for times square and NYC the rooms had SOOOO much room! And it wasn't loud. I slept GREAT. And our room faced the Street. I was in for my anniversary and it was SUPER sweet they did something to acknowledge it.

Stayed in March 2025

The staff was not very friendly and they didn’t clean the room well every day they just do the bed change the towel and that’s it

Big room for ny

Stayed in March 2025

I can't think of anything!

The staff was very friendly and helpful. The location was perfect for our stay - a relatively short walk to Central Park, Times Square, and wonderful restaurants. The beds were really comfortable, the water pressure in the shower was STRONG but we all liked it! The happy hour on the roof top was a great value, too. Great small plates to share, decent cocktail selection.

Stayed in March 2025

The location is perfect. Close to theaters, Times Square and Central Park. The social hour at the rooftop bar was much appreciated.

Stayed in March 2025

The decor and warmt Spacious rooms, and excellent customer service

Stayed in March 2025

The room door lock was missing the inside latch to apply travel door lock, and the bathroom door was wilted from the shower no mold but it was not appealing.

The property was clean, staff was inviting and we felt secure. Barely stayed in or room but the hotel had a nice vibe and in walking distance from everything especially broadway and time square!

Stayed in March 2025

The staff weren’t very pleasant, helpful or friendly. One personal item of ours also went missing from our room, when I asked for help it was as if I was a nuisance to the staff. Property can also be loud at night, but that’s New York! Location is very good, near to subway and lots of attractions but area doesn’t reflect the standard of hotel.

Beds and room were amazing. Beds so comfortable, lots of storage in the room, bathrooms modern and clean. Lobby area lovely

Stayed in March 2025

The shower head will not move down and the shower curtain is too short to close all the way so the water hits the back of the tub causing water to get all over the floor. Also, there was only 1 roll of to at a time so we had to ask for more. Had to ask for extra washcloths a few times. However, those things were immediately brought to the room when we asked for them.

Clean, the service was great, location, comfy beds.

Stayed in March 2025

The lifts were very slow and malfunctioning a lot. For a two night stay i must have spent a good hour or two just waiting for lifts. One occasion we were waiting for 20 or 30 minutes.

Location was perfect room very comfortable. Staff were pleasant and it was good to be able to grab a quick coffee before leaving in the mornings.

Stayed in March 2025

- Lack of explanation as to hotel amenities (gym, laundry, airport transfers etc, the compendium on the TV only had information related to the hotel restaurant) - Coffee sold in the hotel lobby was extremely overpriced

- Great location (short walk to restaurants, Times Square, Rockefellar Centre, Central Park and other sites) - Modern design and comfortable rooms - Rooftop bar (great views!) and happy hour was an unexpected bonus

Stayed in February 2025

We actually had a different room when we first arrived that we had to get switched - it was literally the loudest room that I've ever encountered - it was facing construction and near the staff room/elevator, and honestly, I sleep with earplugs and am generally a heavy sleeper, but there was no sleeping through this. With that being said, they switched our room to one away from all of that, no problem, and it was amazing. I think they should just not rent out that first room. This was my only reason for the 9/10.

I generally try to stay at Kimptons. They're my favorite hotel chain by far, and this one was no different (aside from that first noisy night) - super clean, great location, comfy beds, large rooms, super nice staff - really, I have no complaints.

Stayed in March 2025

No comment

The room has good space and its modern, near time square

Stayed in February 2025

Booked room on "high floor", when arrived at 6PM they said there is no available room on high floor, unless I am waiting minimum 1 hour. I think it's unacceptable since according the hotel I could check in anytime after 4:00PM and they also confirmed my "high floor" booking days ago. If I book a specific room, would be great to have the room I booked. Had to stand in the lobby and wait more than 5 minutes for the elevators because there was an event in the building. After a long day when I arrived to the hotel I was expecting more than the issues above. The body wash what the hotel provided in the bath is very poor quality, smells funny and I got itchy rash from it.

Great location. The staff is very friendly and helpful. Clean, modern, nice room.

Stayed in March 2025

The location was perfect, quite near to everything

Stayed in November 2024

no bathroom fan

large for NYC clean and comfortable lots of different lights good bathroom large shower good pressure

Stayed in February 2025