It was well situated and you could easily reach most of the attractions by walking. It is close to Tenderloin, however felt quite safe

Stayed in March 2025

Bathroom was a bit small, location of hotel being next to/near Tenderloin area which isn’t nice, soap dispenser didn’t work in bathroom, water filling station in lobby wasn’t working, wifi wouldn’t connect.

Close to Union Square and various local eateries/diners. Hotel staff friendly and warm.

Stayed in November 2024

no air-conditioning in some rooms. good thing weather was cool

clean and simple

Stayed in October 2024

Apart from the height of the pillows everything was great.

Cleanliness, felt at home, easy to check-in and out.

Stayed in October 2024

Friendly clean hotel, convient for where we needed to be, pastries and coffee/tea offered for breakfast

Stayed in October 2024

It was a bit noisy at night (could have been the protesters at the hotel chain nearby). We were on the 8th floor, and there is only 1 elevator so at times there was a wait. Breakfast was an added fee that was not optional, and wasn't all that great (donuts, etc). Not sure if lack of A/C in San Francisco is standard, but it wasn't something we were expecting, but again we weren't expecting the weather to be in the high 80s either.

The ceiling fan worked great (especially good since there was no air conditioning and San Francisco was experiencing a heat wave). There was nice sized closet with room for luggage to be open. The bar/lounge downstairs was a nice place for a drink. It is very close to a good brewery/restaurant as well as the cable car.

Stayed in October 2024

No refrigerator

Clean, close to restaurants!

Stayed in September 2024

I only had coffee, but the seating area was very nice.

Stayed in September 2024

A couple of chairs or a sofa in the room would be nice.

The room first allotted was tiny. However on our request they changed the room to a bigger one next morning. Added bonus was a free croissant, fruits and coffee breakfast every morning, which was unannounced.

Stayed in July 2024

Some of the fixtures and fittings in the room a little tired.

Pastries and coffee. Simple but actually good.

Stayed in August 2024

Accommodation was great. Shuffle board was fun. I thought the Iced water and filtered water in the lobby were good. The hotel housekeeping was excellent.

Stayed in August 2024

Parking nearby expensive, and staff did not know where value parking was.

Good location, good price for San Francisco, small room but clean and everything needed for a comfortable stay

Stayed in August 2024

The area around the hotel is scary at night. Many homeless people going around. This is the same problem in downtown Los Angeles. Better to avoid downtown areas at night while traveling in Cali.

The room vibe was cool. Felt like being in a movie. The front staff was so great!!! The snacks and drinks in the morning were good.

Stayed in August 2024

No fridge in the room. Elevator is slow.

Staff was very friendly and helpful. Room was comfortable and clean.

Stayed in August 2024

No food facilities were a little disappointing but I knew that when I booked.

The location was great and the hosts were always friendly. Really great hotel

Stayed in August 2024

I wish the hotel had a mini- refrigerator and microwave.

The location was close to nearby restaurants. Also, the staff was extremely friendly.

Stayed in July 2024

Location

Stayed in July 2024

Small room felt a bit cramped

Comfy bed and central location to get around. Helpful staff.

Stayed in July 2024

Rooms are quite dark and small

Great location, walking distance to union square

Stayed in July 2024

Often no hot water. Very tight space. Especially bathroom. Noisey from aircon on next building and radiator in bath room. Single lift, can take time to go up and down. Room was a bit dark, some decent natural light or very dark ambient light at night

Fantastic location, close to Union Square. Easy access to public transport. Chinatown and other places 25-30mibs walk if you like that. CVS close by for drinks, snacks and pharmacy needs. Nice interiors. Has desk you can use your laptop on. Felt safe

Stayed in July 2024

Too old.

Good location,in the downtown,near the union square.

Stayed in June 2024

Cooking odour and lots of noise coming in through the windows

The Location and the staff

Stayed in June 2024

For our own individual needs, we would have appreciated a fridge in the room and access to ice, though everything was excellent value for money. We knew about the challenges that the inner city is experiencing in advance, which can be confronting, but it's a great location for the BART which we used multiple times, not only to and from the airport.

Very helpful check-in clerk looked after us after our long trip from Australia. The room was clean, well maintained and very comfortable with historic charm.

Stayed in June 2024

Marijuana consumers in the hotel rooms

Location and atmosphere

Stayed in May 2024