We arrived late. Everything was dark and looked unwelcoming. The rooms are super small.

There is a real charm in the lobby and the area behind offered small group seatings, activities, water, and more.

Stayed in June 2023

Great location, off Union Square. Nice helpful staff, cool bar area.

Stayed in June 2023

the night shift girl was not friendly. We checked in at 1:45am on 6/7/2023. she was rude & double charged us.

the location, bed was comfortable & the room was clean. overall the staff was friendly, except for the night shift girl.

Stayed in June 2023

The rooms were on the smaller side, as were the bathrooms. However, it appears to be an older property, so this is expected; and you don’t go on vacation to sit in the hotel room anyways. Also, this property is technically in the Tenderloin neighbourhood which may discourage some… but I can say that we had no issues at all.

The hotel was clean, the staff was great, and the rooms were comfortable. My cousin & I went for a weekend trip, and the price of this hotel for a 3 night stay was unbeatable.

Stayed in June 2023

Room was very small, the bath very short. A little too close to some dodgy areas for comfort at times

Nice boutique hotel feel in the lobby, made a good base to adventure out

Stayed in June 2023

Great location, friendly and helpful staff and clean, comfortable room.

Stayed in May 2023

Kindnesses of the staff Allowed us to leave luggage before checkin and after checkout

Stayed in June 2023

No breakfast but places within 2min walk to eat. Noise on the streets all night, welcome to San Francisco

Great location to explore the City

Stayed in June 2023

Elevator and steps

The hotel staff was great. The low scores is because we got stuck in the elevator for an hour. But the staff accommodated us with moving our room and getting us an Uber to our next excursion

Stayed in May 2023

Couldn't store some extra luggage there during my cruise as I was returning after 1 week

Great location Fabulous staff Complimentary tea and coffee every morning

Stayed in May 2023

their elevator wasn’t working

Stayed in May 2023

We were on the 5th floor and the elevator was out of order the whole time we were there. Although coffee was offered in the lobby everyday, a breakfast option would be a great addition.

The location was good. A lot of vagrants in the area, but it was convenient to public transport and shopping locations. The room was clean and the staff were fantastic.

Stayed in May 2023

poor heating, poor water pressure

location, clean facility, friendly staff

Stayed in May 2023

ac controls hard to figure out. rooms a bit run down.

location was great, bed was comfy. morning coffee in lobby excellent.

Stayed in April 2023

Room size was very small, and there wasn’t an AC in the room so only circulation was an overhead fan and opening the window to let in some cold air. However, it didn’t really impact us in the slightest for a short stay!

Such a great location, fabulous staff, very quaint but lots of character. Complimentary tea and coffee each day too!

Stayed in April 2023

When my partner said she couldn't ride the elevator (too small, claustrophobic), they upgraded us to a larger room on the next floor up. Staff was very kind, respectful, and responsive. A very very nice 3 star hotel at a great location. We will definitely stay here again.

Stayed in March 2023

free Internet was really unstable in the fist two days. This could be improved

staff is great specially Aril who's really kind and helpful

Stayed in March 2023

staff

Stayed in March 2023

we had a few problems with one of our rooms-no shower curtain and safe did not work.

loved the location and loved how fun the lobby is

Stayed in March 2023

Nothing

Stayed there while attending GDC. Very close to the venue and lots of great things to do around there. The hotel is simple but very cozy. The bed was comfortable and everything very clean! We’ll definitely stay here again.

Stayed in March 2023

The View from my window was terrible but I wasn't there because of that so overall it didn't effect for my fantastic 10 days experience to San Francisco at all; room was for sleeping.

Fantastic location and staff was friendly and ready to help if needed. Room / Hotel was quiet so I slept my nights very well. Fridge and coffee machine in my room were very useful.

Stayed in March 2023

location , staff

Stayed in March 2023

Location, sketchy area, would not be walking around alone.

the property was eclectic, cute with the British inspired decor. It is older, no bells and whistles but very clean and the towels were lovely. Bar tender Jay was amazing!

Stayed in February 2023

There are some homeless vagrants in the area who are under the influence of drugs and bothering people for money while others were openly injecting each other with syringes. I didn't like that the 2nd maid on day two felt the need to insist I leave a tip for cleaning the room. I would've done so anyway just as a gesture of goodwill but it gave me the impression that maybe she's not being paid a decent living wage.

The hotel location is near the Powell BART station...only a 5 minute walk. The front desk agent Ariel was very welcoming, professional and friendly. I felt safe inside the hotel and guests staying at the hotel were friendly.

Stayed in February 2023

Paint and paper touch up would help.

Best service. Very clean.

Stayed in February 2023