clean and well designed

Stayed in July 2022

Had requested a walk in shower with bars and a bench but they did not have after detailed prior notice and they did not have. My godmother is 101 years old and uses a walker. Also after 4 rings phone calls go to voice mail. She did not have time to get to the phone. This is mot good for 101 year old on a walker.

Did not have breakfast but the menu looked good

Stayed in July 2022

Everything was very nice. Only issue I had was bar in lobby did not have a few things on the menu.

Stayed in June 2022

the staff was amazing, from the security to front desk. recommend

Stayed in April 2022

Only option is valet parking.

Very chic and lots of nice little touches. The staff were very friendly and helpful. The room was well decorated and comfortable. My room was so quiet, I slept like a baby.

Stayed in June 2022

Breakfast was kinda expensive, the room was a little small

We loved the clean environment and the food was great, the night lounge was great along with the service

Stayed in March 2022

It's a beautiful hotel gorgeous modern lobby. The gym has two peloton bikes and the rooms are amazing. The bathrooms are top notch I couldn't ask for anything more for the price. I'm not sure why this hotel has such low numbers honestly because it's pretty fantastic in my opinion.

Stayed in May 2022

I was overcharged $200 and when i called about it the staff was dismissive,the manager didn’t call me back as promised and I had to chase down a manager who didn’t call when they were supposed to -nor was there any responsibility taken for their mistake. In fact, I am still waiting for someone to even call me back.

Stayed in April 2025

Location was in a “sketchy” part of town and it was difficult to access valet; had to leave car parked in the road. Valet was sometimes slow and not very welcoming; depended on who was there. The facility amenities were not explained to us. I only later learned of different amenities from reading my checkout statement; in addition to the required destination feel that gave daily credit for something that could have been purchased, but we didn’t because no one explained this to us.

Front desk person was friendly. Rooms were modern and beds were comfortable.

Stayed in April 2025

Front desk staff very unfriendly The room extremely small

Very nice decor

Stayed in April 2025

The room was clean and the bed was comfortable. The pricing was confusing because I paid for a small king room what others paid for the room with a balcony/terrace and larger room. The shower doesn’t have a door and floor would get very wet. The shower water never got warm in room 6616–it was cold or lukewarm. The staff at the front desk were unfriendly, uninterested, and lacking in basic customer service skills. The staff at the restaurant were friendly and attentive and great. It was a decent accommodation but nothing to be excited about.

Stayed in April 2025

Other staff members were lazy. I requested my car 15 minutes before I needed to leave. I sent a text and when I went down it took an additional 20 minutes for them to retrieve my car while I’m watching one of the valet employees on his phone sitting at the desk. I ask for my room to be turned down when I left at 10 am and when I came back at 630 it was not done. And the rooms are super small.

It was clean. One staff member went above and beyond. Location is great

Stayed in February 2025

There were a couple staff members who weren’t attentive and clearly didn’t want to be working

Modern accommodations, very comfortable bed

Stayed in November 2024

Food and breakfast service at Ottos

Stayed in November 2024

That there wasn't complementary breakfast/coffee.

Spacious room wig comfortable bed. Open shower with hot water

Stayed in October 2024

I got locked in the bathroom for 2 hours. The bathroom door needs alignment. If I was an elderly person with no phone, it could’ve been a bad situation.

Looks nice inside.

Stayed in July 2024

There was a black fly infestation in the lobby while I was there. It went into the restaurant/bar area and was very unsettling while eating.

The decor and design was great.

Stayed in February 2024

No safe/easy parking options besides valet but attendant is very helpful. Noise travels when it’s lively (which I didn’t mind but some might prefer quieter accommodations) and hot water temp/pressure wasn’t ideal.

Friendly & helpful staff, very stylish, and a lot of stuff to check out in the neighborhood.

Stayed in March 2024

Not the hotel's fault, but there was a fire drill and we had to evacuate the building close to midnight. Also rooftop bar is misleading as it's not technically in the hotel and was only on the 2nd floor.

Comfortable spacious rooms, nice staff.

Stayed in December 2023

Rooms are way too small. The fridges are also super tiny and can’t hold anything. I was unable to connect to the smart apps (Netflix, YouTube etc) as the connection just never worked.

Location and room service

Stayed in December 2023

credit card authorisation form was filled in advance but staff said it wasn't

Stayed in December 2023

The surrounding area has been impacted by homeless encampments. The actual hotel does not have any camps near the hotel.

Location was near many bars and restaurants. The front doors need a code for entrance, this prevented random people from coming inside the hotel. The staff were helpful and guided me to where I can park my vehicle during my stay and provided me the information so I can enter my room. The actual rooms are not card keys but digital combo locks to enter. The actual room is more like a studio as in the shower is visible from where the bed is located. So depending on your room it’s good to know so you don’t have to be naked near family members while trying to shower. Many selections of tv channels and the bed was very comfortable. I only stayed one night but I had no issues with outside noise. The hotel does provide earplugs to help mitigate noise congestion from the local pubs.

Stayed in October 2023

The bathroom door was missing its handle and the sink had an internal leak that was very annoying. that really put a damper on an otherwise lovely experience

Stayed in August 2023

The older lady doing check-in always stared me down when I’d enter the hotel. It was uncomfortable and awkward.

Stayed in June 2023

Bed linen smelled unclean bad smell from the pipes in the bathroom

Stayed in January 2023