Price

Location

Stayed in March 2024

Elevators didn't work last night. Valet parking was a joke. 1 person working at the busiest time. No hot tub when pictures online show a hot tub.

Conveniently connected to the convention center.

Stayed in February 2024

There was nothing

The staff was very friendly

Stayed in January 2024

Very clean

Stayed in December 2023

Need blackout drapes

Proximity to the Capitol. Easy in and easy out.

Stayed in November 2023

The cleaning staff was extremely rude and irritated that I tried to ask her a question. The question being. I asked if she was taking care of my room 328 but before I could say it was because I wanted to tip her...she was very rude and irritated that i was bothering her. Very bad way to end my trip. I picked up my car in valet and found a burnt cig butt in my car and a smell. So the valet company that you fired smoked in mybrand new car. I have photos. I also let the company know. I am embarrassed for your business that you hire a company who would violate and disrespect my vehicle. Will never stay here again. Paid over $300 for the room and literally can not believe how bad the support staff was.

Comfortable and clean rooms. Front desk employees were friendly.

Stayed in October 2023

Had to pay for parking every time you left and re entered the parking garage and it cast 21 dollars for the entire day ,I was told at the price I payed 170.00 that breakfast was not included that we would have to pay for that feature

The room was ok the door was falling off the hinges and hard to close , however the bed was very comfortable

Stayed in October 2023

Construction going on

No refund for not even using a room.

Stayed in September 2023

Only thing I would say was a negative.... no hot tub in the pool area but that's it!!

Exceptionally kind and accommodating, housekeeping tracked us down upon check out to return my son's autographed hoodie he just got from a concert we attended!!

Stayed in September 2023

N/A

rooms very clean

Stayed in September 2023

The staff at check in was horrendous not helpful at all misinformation I was travelling with elderly with mobility issues and was made to park in the parking garage and walk…. And was never told that the doors were locked until 6am Also was misinformed about a pizza place being within walking distance IT WAS NOT!!!

Stayed in September 2023

Room windows filthy. Blood stained sheets. Overall hotel was old/outdated.

Location

Stayed in July 2023

I was given FOUR different room keys before finally getting one that didn’t already have a guest in there. The first room key I was given didn’t work, the second one, I walked in on a man undressing who yelled for me to come back when I ran away startled. The third room my husband and I also walked in on a man undressing. The fourth room security checked for us before we went in. We were not compensated or offered anything for the inconvenience and overall traumatizing experience. I felt unsafe the entire time there.

Stayed in August 2023

There are as still some renovations being done so the hot tub was sadly closed for maintenance.

The newly renovated room was just what we needed after a long day of wrestling. The bed was super comfortable.

Stayed in July 2023

They were undergoing renovations, which I knew. However, there was no mention of the fact that all of their restaurants and bars were closed.

The location of the hotel is good, central to Downtown Lansing.

Stayed in May 2023

over priced due to construction and the pool/hot tub closed. No microwave available either

clean

Stayed in April 2023

The pool was closed and We were not informed of that. Before I were trip Also the bar had to close early on friday

It was a very nice hotel

Stayed in April 2023

pool was closed , didn’t know that when we booked . was still charged full price as others got a discount .

location

Stayed in April 2023

They lied on what was under renovation then proceeded to do a un authorized charge had to get a hole new card

Nothing

Stayed in March 2023

lack of help - short staffed.

location

Stayed in March 2023

Remodeling If i would have know wont have stayed

Stayed in March 2023

very overpriced comparing to the value ,, they don’t have parking or value !! old building needs remodeling

room was ok

Stayed in January 2023

i wrote a message and did not get response at all!

Stayed in October 2022

our room was COLD! furnace needs to be fixed.

pool stayed open late.

Stayed in November 2022

booking.com confirmed my reservation for 2 double beds. I received 1 king. hotel stated that booking.com did you communicate this to the hotel and they were sold out….sorry. not a hotel problem it seems. my guest had to sleep on pullout sofa. not good. how am I going to be compensated by booking.com for this mess?

Stayed in October 2022