Reviews of Holiday Inn Express London-I-70 by IHG This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
100 Holiday Trail Northeast, London, OH 43140, United States
#1 of 3 hotels in London
Guests' ChoiceReview Score
Based on 182 hotel reviews
7.5Score breakdown
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Cleanliness
8.1
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Comfort
7.8
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Location
8.5
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Facilities
7.9
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Staff
8.5
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Value for money
7.7
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Free Wifi
8.0
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Reviewed: July 2, 2023
Elexsus
United States2 Reviews1.0“Hotel was disappointing”- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
It was close to Walmart
The employees were very quick when a question was asked
Stayed in July 2023
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Reviewed: June 30, 2023
Lola
United States1 review5.0“Great staff”- • Business trip
- • Family with young children
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
Box spring surface was exposed on the top left side, appeared to have some sort of dried food spillage on it.
Location to conference site
Stayed in June 2023
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Reviewed: June 3, 2023
Martin
United States1 review10“It was all great.”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
The breakfast was great. The staff was great. The room was great. There was even an elevator so I could take my bike up since I’m on a bicycle tour and that was GREAT!
Stayed in June 2023
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Reviewed: May 30, 2023
Barbara
United States2 Reviews3.0“We stayed because we were desperate and for that, I guess it was better than sleeping in our car.”- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 1 night
We used to stay at this location a few times a year when we were in London (we travel here 3-5 times a year). But the quality of the remodel was very poor. It does not meet what I would consider a minimum expectation for a Holiday Inn property. The wall was not painted after trim was removed, the bathroom faucet was installed too close to the mirror and you can't turn it all the wall on, and the bathroom door was cut down and the edge left raw/unfinished. Also, I know "static pricing" is the new thing, but it's really price gouging to charge $500+ for a room of this poor quality.
The staff was nice and the location was convenient to where we needed to be.
Stayed in May 2023
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Reviewed: May 15, 2023
Andrew
United States1 review4.0“see negative comments”- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
room looked like the cleaning was rushed, lots of overlooked cleaning issues. for the nightly price was very disappointing. I stay at ihg all the time though work but this was probably the dirtiest location I’ve stayed.
n/a
Stayed in May 2023
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Reviewed: May 9, 2023
Christine
United States20 Reviews1 helpful vote3.0“Breakfast is never stocked. Juice machine doesn’t work, has been this way for months. Pool is ice cold”- • Business trip
- • Family with young children
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
Front desk
location
Stayed in May 2023
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Reviewed: May 8, 2023
Monica
United States2 Reviews5.0Fair- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Room wasn’t very clean - dirty sheets. Extremely small bathroom.
Stayed in May 2023
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Reviewed: April 25, 2023
David
United States1 review10Exceptional- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
All good.
Clean. Good bed.
Stayed in April 2023
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Reviewed: April 4, 2023
Scott
United States1 review4.0Disappointing- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
booking.com overcharged us
breakfast was good
Stayed in April 2023
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Reviewed: March 29, 2023
Donald
United States2 Reviews4.0“We stayed for a funeral”- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Not having oj
Breakfast was good but no juice
Stayed in March 2023
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Reviewed: March 23, 2023
Kelley
United States1 review5.0Fair- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Not really made for handicap people!
Breakfast was good besides the bacon was too greasy s to where I didn’t eat it but everything else was good
Stayed in March 2023
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Reviewed: March 19, 2023
Meaghen
United States4 Reviews3.0Poor- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
i reserved a room that I thought had two queen beds and a pull out couch only to be told that that combination does not exist at that particular location. The beds were extremely uncomfortable.
the breakfast was good.
Stayed in March 2023
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Reviewed: March 8, 2023
Elijah
United States3 Reviews1.0“Pray”- • Business trip
- • Solo traveler
- • Standard King Room with Accessible Tub - Mobility Access
- • Stayed 1 night
- • Submitted from a mobile device
Bed was sunken in the middle, shower leaked all over bathroom floor since the molding was separated from the tile. The tile on the wall was cracked. Water smelled like mold. Avoid staying in room 106 at all costs
Stayed in March 2023
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Reviewed: September 22, 2022
Sara
United States1 review1 helpful vote5.0Fair- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Booked through booking.com. hotel never received it. Spent a good 20 minutes dealing with that. One employee (Ashley) was phenomenal; she called booking.com about the issue. The other employee (no name) was actually booking us and was extremely unhelpful. She kept blaming everything on everyone else. I had to tell her multiple times to just book a new room as we were trying to get to said wedding and told me no less than 3 times that a king was the only room available. Kids enjoyed breakfast the next morning but it was running low on everything. Looked like only 1 person running it; I understood she was likely slammed.
Location to a wedding we attended.
Stayed in September 2022
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Reviewed: September 18, 2022
Leslie
United States24 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
Lobby had water leak
Bed and location great
Stayed in September 2022
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Reviewed: August 9, 2022
Foster
United States1 review5.0“I STILL NEED AN ACTUAL RECIEPT.”- • Business trip
- • Solo traveler
- • Standard King Room
- • Stayed 4 nights
I CAN;T GET A RECIEPT! BOOKING.COM SAYS IT IS ON THE HOTEL, THE HOTEL SAYS IT IS ON BOOKING.COM SO I HAVE NO RECIEPT AND THE COMPANY I WORK FOR WANTS ONE BUT THE HOTEL IS STAFFED BY PEOPLE WHO DON'T CARE.
Stayed in August 2022
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Reviewed: June 1, 2022
Sabin
United States1 review10Exceptional- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
convenient
Stayed in May 2022
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Reviewed: May 31, 2022
Brianna
United States3 Reviews1.0“Nasty hotel”- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Night one we couldn't use our tv because our remote wouldnt change the channelor input. Our couch was DISGUSTING and covered with white liquid and we couldnt use it at all. We got locked out of room not once but TWICE during our stay on two separate occasions, both of which I had my arms full with luggage and my child. Also, The first night, the staff was extremely rude and unprofessional and refused to help me or my husband.
Nothing.
Stayed in May 2022
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Reviewed: May 25, 2022
Mitchell
United States3 Reviews5.0Fair- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
The staff at check in were rude. Although I had paid for my room already & they had my card on file, the staff at check in put an additional hold on my card. A week later the hold is still pending.
Stayed in May 2022
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Reviewed: May 23, 2022
Ronda
United States16 Reviews5.0“Would not recommend this facility to stay in, they have very poor customer service and are much more concerned with mone”- • Leisure trip
- • Group
- • Standard Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted from a mobile device
computer problems led to an hour wait to check in. poor quality of breakfast - broken pancake machine and they put out 6-8 pieces of bacon for the the guest… it was +30 min before adding more. we had 4 people in our room and towels for 3 - had to ask 3 times for more and 2 times was told they were out. Asked for a receipt when leaving for the $50 incidental charge that was put on our credit card - was told we could NOT get one because we booked thru another site and they didn’t have our credit card information. The desk clerk was extremely RUDE and then printed a receipt for our room stay and continue to refuse us a receipt for the incidentals $50 that we were charged at check in - which is what caused the computer glitch that caused the us to wait an hour to get checked in.
it was clean and great location.
Stayed in May 2022
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Reviewed: May 14, 2022
Doug
United States6 Reviews10“definitely a place to return to.”- • Business trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
well kept
Stayed in March 2022
-
Reviewed: March 24, 2025
Carrie
United States4 Reviews8.0Very Good- • Business trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in March 2025
-
Reviewed: March 17, 2025
Thampi
United States1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in March 2025
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Reviewed: January 19, 2025
Kinze
United States2 Reviews6.0Pleasant- • Couple
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in January 2025
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Reviewed: January 12, 2025
Christel
United States10 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in November 2024
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