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  5. Reviews of Magnuson Grand Hotel and Conference Center Tyler

Reviews of Magnuson Grand Hotel and Conference Center Tyler This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3310 Troup Highway, Tyler, TX 75701, United States

#28 of 35 hotels in Tyler

Guests' Choice

Review Score

Based on 763 hotel reviews

5.7

Score breakdown

  • Cleanliness

    6.3

  • Comfort

    6.6

  • Location

    7.4

  • Facilities

    6.1

  • Staff

    7.2

  • Value for money

    6.9

  • Free Wifi

    6.3

Verified guest reviews from real Bookers

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Showing 226 - 250

  • Reviewed: January 2, 2024

    8.0
    Overall clean and nice area to stay and it's very quite outside.
    • Leisure trip
    • Couple
    • 2 Queen Bed Nonsmoking
    • Stayed 1 night
    • Submitted from a mobile device

    Housekeeper didn't come by everyday , they still dont serve breakfast and you can't do laundry still everything still closed

    How customer service was fast and easy to get into room .

    Stayed in December 2023

  • Reviewed: December 31, 2023

    4.0
    Disappointing
    • Leisure trip
    • Solo traveler
    • 1 King Bed Nonsmoking
    • Stayed 1 night
    • Submitted from a mobile device

    The pillows were horrible and the bed was hard. They didn't have breakfast like they said on booking they did.

    Not much

    Stayed in December 2023

  • Reviewed: December 29, 2023

    10
    Great place to stayiiu><o
    • Leisure trip
    • Couple
    • 1 Queen Bed Nonsmoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was good

    Location I like where it's located

    Stayed in December 2023

  • Reviewed: December 26, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • 1 King Bed Nonsmoking
    • Stayed 1 night
    • Submitted from a mobile device

    Price and it was a decent location

    Stayed in December 2023

  • Reviewed: November 22, 2023

    3.0
    Disgusting
    • Leisure trip
    • Travelers with friends
    • 2 Queen Bed Nonsmoking
    • Stayed 1 night
    • Submitted from a mobile device

    Mold in the shower, uncovered electrical outlets, remote for the TV didn't work, outlets didn't work. Floor was incredibly dirty.

    Price and location.

    Stayed in November 2023

  • Reviewed: November 19, 2023

    1.0
    Not a good place to stay at all
    • Solo traveler
    • 1 Queen Bed Nonsmoking
    • Stayed 3 nights
    • Submitted from a mobile device

    There was people smoking something on foil in the parking lot. The microwave didn’t work. The plug was a fire hazard and the staff extremely rude. Make up on the clean towels bed and walls dirty

    It was located in a good area I thought

    Stayed in November 2023

  • Reviewed: November 18, 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • 1 King Bed Nonsmoking
    • Stayed 1 night
    • Submitted from a mobile device

    Front desk attendent was very courteous and professional. Quick and smooth check in.

    Stayed in October 2023

  • Reviewed: November 16, 2023

    1.0
    Terrible
    • Leisure trip
    • Couple
    • 1 Queen Bed Nonsmoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Poor staff Room was not fully stocked with pillows or blankets and towels. When we asked the front desk for extra items. We were told they didn’t have any. I had to get these items from my mom.

    Not a thing

    Stayed in November 2023

  • Reviewed: November 11, 2023

    1.0
    I am so disappointed and would give this place a 1. The workers didn’t even care that there was bed bugs and tried to pu
    • Leisure trip
    • Family with young children
    • 2 Queen Bed Nonsmoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room we were put in had bed bugs. Didn’t even stay in the room longer than 10 mins but still got charged after showing them pictures of the bed bugs in the bed!

    Close to where we were supposed to go

    Stayed in November 2023

  • Reviewed: November 9, 2023

    1.0
    Very Poor
    • Leisure trip
    • Solo traveler
    • 1 King Bed Nonsmoking
    • Stayed 1 night
    • Submitted from a mobile device

    I didn't stay at this hotel but yet I was still charged I want my money back asap

    I didn't stay at this hotel but yet I was still charged I want my money back asap

    Stayed in October 2023

  • Reviewed: November 6, 2023

    4.0
    Decent for an overnight, but don’t have high expectations.
    • Leisure trip
    • Couple
    • 1 King Bed Nonsmoking
    • Stayed 1 night
    • Submitted from a mobile device

    Paper thin walls. Getting woken up at 6:30am by “adult time” next door is not fun whatsoever.

    The location was closer to fun things to do.

    Stayed in November 2023

  • Reviewed: November 1, 2023

    1.0
    I paid for 3 nights and only stayed 1 night
    • Leisure trip
    • Family with young children
    • 2 Queen Bed Nonsmoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The sink was clogged. Refrigerator was leaking. Wifi poor.

    Liked the location

    Stayed in October 2023

  • Reviewed: October 30, 2023

    9.0
    Very good
    • Leisure trip
    • Solo traveler
    • 1 King Bed Nonsmoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    From check in to check out was perfect.

    Stayed in October 2023

  • Reviewed: October 23, 2023

    3.0
    Not a safe or quiet place to stay.
    • Leisure trip
    • Solo traveler
    • 1 King Bed Nonsmoking
    • Stayed 1 night
    • Submitted from a mobile device

    Everything

    What breakfast ? Very sketchy customers, noisy all night. Charges an addition $50 deposit, no cups in the room.

    Stayed in October 2023

  • Reviewed: October 23, 2023

    4.0
    Quick stay.. was out of the room before 9am.
    • Leisure trip
    • Couple
    • 1 Queen Bed Nonsmoking
    • Stayed 1 night
    • Submitted from a mobile device

    As this was a short trip one night trip, I booked solely because of the price. I understand and know you get what you pay for so my expectations were not high. The room number was taped onto the door - as I observed a few others. After arriving checking into the room, the headboard had gum on it - not sure how housekeeping missed this when making the bed. The bathrooms toilet paper holder came out of the wall when getting toilet paper. The bathroom had one towel, one - how did housekeeping not supply at least two?Again, I know what I paid for. My expectations were not high but yall definitely missed the mark in cleanliness.

    Location as it was close to where I needed to be for one night. The pillows were comfortable, too!

    Stayed in October 2023

  • Reviewed: October 22, 2023

    3.0
    Poor
    • Leisure trip
    • Couple
    • 1 King Bed Nonsmoking
    • Stayed 1 night
    • Submitted from a mobile device

    Everything else, including the price for what we got. Was definitely not worth the price.

    The price.

    Stayed in October 2023

  • Reviewed: October 12, 2023

    4.0
    Nasty as hell
    • Business trip
    • Couple
    • 1 King Bed Nonsmoking
    • Stayed 1 night
    • Submitted from a mobile device

    Everything

    Would not clean room

    Stayed in September 2023

  • Reviewed: October 10, 2023

    10
    Exceptional
    • Couple
    • 1 King Bed Nonsmoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    All

    Stayed in October 2023

  • Reviewed: September 29, 2023

    4.0
    If your looking for a cheap place to stay then this is great. Just don't forget you get what pay for
    • Leisure trip
    • Family with young children
    • 2 Queen Bed Nonsmoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room felt grimmey. Walkway to room(requested handicap) was at each of building, our room was in the center. 2 tier rock step up to get to room was filled with litter and beer bottle tops. Rocks all over the place making it difficult to step up (it was raining and getting bags and handicap person in was beyond chaotic)

    Check in man was nice.

    Stayed in September 2023

  • Reviewed: September 29, 2023

    10
    Exceptional
    • Couple
    • 1 King Bed Nonsmoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Everything

    Stayed in September 2023

  • Reviewed: September 29, 2023

    10
    Exceptional
    • Couple
    • 1 King Bed Nonsmoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Everything

    Stayed in September 2023

  • Reviewed: September 25, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • 1 King Bed Nonsmoking
    • Stayed 6 nights
    • Submitted from a mobile device

    No breakfast

    I mean it's a nice hotel. Not bad prices, they have a nice size pool. Rooms were nice and big, location is the best. Food all around you. It was perfect for Me. I'm giving them a four star. Five star if they had breakfast. But they do not.

    Stayed in September 2023

  • Reviewed: September 19, 2023

    10
    Stay was nice comfort
    • Business trip
    • Family with young children
    • 1 Queen Bed Nonsmoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Very clean staff was very polite

    Need to start serving breakfast

    Stayed in August 2023

  • Reviewed: September 5, 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • 1 King Bed Nonsmoking
    • Stayed 2 nights
    • Submitted from a mobile device

    It was old, torn curtains, furniture was outdated. Misrepresentation on the website.

    Large bed

    Stayed in September 2023

  • Reviewed: September 5, 2023

    1.0
    Very Poor
    • Leisure trip
    • Solo traveler
    • 1 King Bed Nonsmoking
    • Stayed 28 nights

    I stayed at the place for a few weeks. Honestly, if it were up to me, I would have changed hotels by day 2, but I had already paid for the entire stay, so I had to endure it. The room was very dirty; it was cleaned once a week, and not very well. There was dust and dirt under the bed, and I couldn't walk on the floor without my feet getting dirty. I had to wear slippers in the room all the time. Sometimes, when I forgot my slippers after taking a shower, I had to search for them in the room and wash my feet again because the floor was so dirty. The bathroom curtains were dirty and stained, and once I even found a cockroach in the bathtub, probably coming from the drain. The towels had a strange smell. The area didn't seem very safe. The Wi-Fi was slow, and the signal was very weak. I literally had to be on one side of the bed for the Wi-Fi to reach me because it didn't reach on the other side. The area didn't seem very safe, and the neighbors didn't give me a good feeling either. I would have preferred to pay a bit more for another hotel to have a better experience. It really wasn't worth it; staying at this hotel was a significant factor that made my trip less enjoyable and comfortable than I expected.

    Stayed in September 2023

Showing 226 - 250

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