3310 Troup Highway, Tyler, TX 75701, United States
#28 of 35 hotels in Tyler
Guests' ChoiceBased on 763 hotel reviews
5.7Cleanliness
6.3
Comfort
6.6
Location
7.4
Facilities
6.1
Staff
7.2
Value for money
6.9
Free Wifi
6.3
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End of dialog contentReviewed: January 2, 2024
Jackie
United StatesHousekeeper didn't come by everyday , they still dont serve breakfast and you can't do laundry still everything still closed
How customer service was fast and easy to get into room .
Stayed in December 2023
Reviewed: December 31, 2023
Ballard
United StatesThe pillows were horrible and the bed was hard. They didn't have breakfast like they said on booking they did.
Not much
Stayed in December 2023
Reviewed: December 29, 2023
Lois
United StatesIt was good
Location I like where it's located
Stayed in December 2023
Reviewed: December 26, 2023
Angelbritnee
United StatesPrice and it was a decent location
Stayed in December 2023
Reviewed: November 22, 2023
Toni
United StatesMold in the shower, uncovered electrical outlets, remote for the TV didn't work, outlets didn't work. Floor was incredibly dirty.
Price and location.
Stayed in November 2023
Reviewed: November 19, 2023
Angieleah
United StatesThere was people smoking something on foil in the parking lot. The microwave didn’t work. The plug was a fire hazard and the staff extremely rude. Make up on the clean towels bed and walls dirty
It was located in a good area I thought
Stayed in November 2023
Reviewed: November 18, 2023
Victor
United StatesFront desk attendent was very courteous and professional. Quick and smooth check in.
Stayed in October 2023
Reviewed: November 16, 2023
Sheryl
United StatesPoor staff Room was not fully stocked with pillows or blankets and towels. When we asked the front desk for extra items. We were told they didn’t have any. I had to get these items from my mom.
Not a thing
Stayed in November 2023
Reviewed: November 11, 2023
Tiffany
United StatesThe room we were put in had bed bugs. Didn’t even stay in the room longer than 10 mins but still got charged after showing them pictures of the bed bugs in the bed!
Close to where we were supposed to go
Stayed in November 2023
Reviewed: November 9, 2023
Erica
United StatesI didn't stay at this hotel but yet I was still charged I want my money back asap
I didn't stay at this hotel but yet I was still charged I want my money back asap
Stayed in October 2023
Reviewed: November 6, 2023
Katelyn
United StatesPaper thin walls. Getting woken up at 6:30am by “adult time” next door is not fun whatsoever.
The location was closer to fun things to do.
Stayed in November 2023
Reviewed: November 1, 2023
Ursula
United StatesThe sink was clogged. Refrigerator was leaking. Wifi poor.
Liked the location
Stayed in October 2023
Reviewed: October 30, 2023
Cary
United StatesNothing
From check in to check out was perfect.
Stayed in October 2023
Reviewed: October 23, 2023
Gene
United StatesEverything
What breakfast ? Very sketchy customers, noisy all night. Charges an addition $50 deposit, no cups in the room.
Stayed in October 2023
Reviewed: October 23, 2023
Santos
United StatesAs this was a short trip one night trip, I booked solely because of the price. I understand and know you get what you pay for so my expectations were not high. The room number was taped onto the door - as I observed a few others. After arriving checking into the room, the headboard had gum on it - not sure how housekeeping missed this when making the bed. The bathrooms toilet paper holder came out of the wall when getting toilet paper. The bathroom had one towel, one - how did housekeeping not supply at least two?Again, I know what I paid for. My expectations were not high but yall definitely missed the mark in cleanliness.
Location as it was close to where I needed to be for one night. The pillows were comfortable, too!
Stayed in October 2023
Reviewed: October 22, 2023
Octavio
United StatesEverything else, including the price for what we got. Was definitely not worth the price.
The price.
Stayed in October 2023
Reviewed: October 12, 2023
Green
United StatesEverything
Would not clean room
Stayed in September 2023
Reviewed: October 10, 2023
Danny
United StatesNothing
All
Stayed in October 2023
Reviewed: September 29, 2023
Shannon
United StatesRoom felt grimmey. Walkway to room(requested handicap) was at each of building, our room was in the center. 2 tier rock step up to get to room was filled with litter and beer bottle tops. Rocks all over the place making it difficult to step up (it was raining and getting bags and handicap person in was beyond chaotic)
Check in man was nice.
Stayed in September 2023
Reviewed: September 29, 2023
Danny
United StatesNothing
Everything
Stayed in September 2023
Reviewed: September 29, 2023
Danny
United StatesNothing
Everything
Stayed in September 2023
Reviewed: September 25, 2023
Rex
United StatesNo breakfast
I mean it's a nice hotel. Not bad prices, they have a nice size pool. Rooms were nice and big, location is the best. Food all around you. It was perfect for Me. I'm giving them a four star. Five star if they had breakfast. But they do not.
Stayed in September 2023
Reviewed: September 19, 2023
Kesha
United StatesVery clean staff was very polite
Need to start serving breakfast
Stayed in August 2023
Reviewed: September 5, 2023
Jeraloyn
United StatesIt was old, torn curtains, furniture was outdated. Misrepresentation on the website.
Large bed
Stayed in September 2023
Reviewed: September 5, 2023
Esteban
ParaguayI stayed at the place for a few weeks. Honestly, if it were up to me, I would have changed hotels by day 2, but I had already paid for the entire stay, so I had to endure it. The room was very dirty; it was cleaned once a week, and not very well. There was dust and dirt under the bed, and I couldn't walk on the floor without my feet getting dirty. I had to wear slippers in the room all the time. Sometimes, when I forgot my slippers after taking a shower, I had to search for them in the room and wash my feet again because the floor was so dirty. The bathroom curtains were dirty and stained, and once I even found a cockroach in the bathtub, probably coming from the drain. The towels had a strange smell. The area didn't seem very safe. The Wi-Fi was slow, and the signal was very weak. I literally had to be on one side of the bed for the Wi-Fi to reach me because it didn't reach on the other side. The area didn't seem very safe, and the neighbors didn't give me a good feeling either. I would have preferred to pay a bit more for another hotel to have a better experience. It really wasn't worth it; staying at this hotel was a significant factor that made my trip less enjoyable and comfortable than I expected.
Stayed in September 2023
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