There were no napkins. Also a trash can to dispose of coffee capsules.

It covered what we wanted and needed. (We are not big breakfast fans.) My husband would like cereal.

Stayed in March 2025

A beautiful step back in time

Stayed in January 2025

The breakfast could be a little better. It felt more like a 3-star breakfast. But they brought breakfast to our room suoer early the morning we left and that was very thoughtful.

We were very well taken care of during our stay at The Mansion on Sutter. The place is absolutely beautiful, feeling like a museum in addition to being a hotel. The staff was incredibly attentive to our needs. We were celebrating a birthday and were delighted to receive an upgrade, which made our stay even more special. We also discovered a fantastic gourmet Italian deli right in front of the hotel, and the food there was excellent. All in all, this was an amazing experience, and I would absolutely return in the future—something I’m already planning to do. Thank you to the very kind and generous staff for making our visit so memorable!

Stayed in January 2025

Parking is expensive but has to be done in San Fran

We were upgraded for free since they had lots of availability. The house is absolutely stunning. I booked a room here on a whim because we walked past it and it looked so beautiful on the outside. I was so happy to discover it was a hotel!

Stayed in December 2024

Beautiful property and very comfortable bed.

Stayed in November 2024

They were very accommodating. Amanda was super nice and helpful.

Stayed in October 2024

Everything was great!

The breakfast was great! Many options and the food was fresh. The attendant was so kind and was the best barista! We had a couples massage in our room. The staff went above and beyond to make us feel welcome and were extremely attentive. Well worth the money. I highly recommend a stay here.

Stayed in September 2024

Everything about the property was great!

Wonderful mix between classic elegant design and updated living spaces. The entire staff was exceptionally friendly and the entire property was spotless.

Stayed in June 2024

Gym is so tiny

good location, good service, nice rooms

Stayed in September 2023

Nothing.

The staff were very accommodating and even the security guy would help me in the morning getting hot water for my tea. Some residents complained about the lack of breakfast, but for me it was perfect.

Stayed in September 2023

Everything. Amazing customer service.

Stayed in June 2023

Wow. We had really a wonderful stay at this Mansion in San Francisco. It’s like a little castle in the middle of San Francisco! We had a great welcome by Amanda, who was delightful. Our room is superb. We loved everything about this hotel. Would definitely recommend the experience.

Stayed in April 2023

no complaints

Beautiful property. Easy parking. very safe. excellent staff.

Stayed in April 2023

Nothing. However, constructive critic: Shower door seal and hand towel rail hanging loose so minor maintenance for this historic mansion. Due to staff shortage from Covid 19 The restaurant trades only 3 nights a week, very limited seating and does not cater paying guests or any room service. On the evening we arrived after travelling all day there was no seating availability and there is no in room dining service at all. However this made us go out and explore the surrounding area and we found lovely little fushion restaurants within 15 or so minutes walk. The bar fridge in the room and our friends room sits directly on the carpet so the door rubs against it to open/ close. If the fridge leaks the lovely carpet would be soiled.

The place is special. AMANDA made us feel special and is very professional and service oriented Will definately stay again and recommend to all. The Continental breakfast was available from 7am right up to lunch hour in the front parlor. Glass of wine on arrival. Fresh fruit, soda and chocolates, in our room. The soda was 2 cans of coke, I suggest offering plain sparkling water as well as many people don't drink sugary sodas. However I am certain if I had asked to swap the drinks it would have been happily done.

Stayed in September 2022

nice and clean with a sweet staff.

Stayed in August 2022

Very little not to like. Excellent experience overall

They were able to address all my requests to make it a wonderful stay for our 10 year wedding anniversary.

Stayed in July 2022

odd musty smell throughout

location and secure parking

Stayed in July 2022

The room was quite comfortable.

Stayed in June 2022

nothing, it was perfect!

Gorgeous boutique hotel, wonderful staff- made us feel like royalty!

Stayed in April 2022

I loved every detail, the staf, Amanda, Omar make me feel like a princess. this will be my second home in SFO.

Stayed in April 2022

Everyone was very nice and helpful. We had a great time

Stayed in April 2022

the public rooms felt very cold and not very welcoming

the room was very comfortable.

Stayed in May 2023

Limited staff, had to wait 40 mins to check in as only one person was working and was helping someone else. Restaurant has not reopened since COVID, due to staffing. Parking was $50+

Stunning home, so unique and wonderfully updated. Room was beautiful, comfortable, had nice accessories. The staff (1) were very friendly and helpful. There was basic breakfast to grab in the morning.

Stayed in May 2022

More up front information about dining opportunities at your place

Could have had a more complete and freshly cooked options like freshly brewed coffee , omelettes scrambled or / fried eggs, chicken sausage , etc. would have paid a bit more for the room.

Stayed in June 2022