Coffee maker had old coffee on it.

We were too late - went down at 11:10. Thought it went until 11:30 AM.

Stayed in March 2025

Room ok bathroom small no amenities no in house small store to buy tooth paste bottled water wouldn't stay there again seriously overpriced I believe I believe I was given one rate and then switched to a higher one

Location.

Stayed in November 2024

No fitted sheet. I often found myself on the bare mattress pad! This is unacceptable and unhygienic.

Staff was excellent

Stayed in October 2024

2 EV chargers were broken. One barely worked. Lighting is poor especially for seniors. Lobby is very dark. Room lighting could be improved around closet. needed flashlight.Rooms are painted dark. Toilets are very low and flushing is slow, bathroom very small for price. One small slow elevator for conference building is inadequate. Spa service?? No hot tub.

Great location. Breakfast was good. Pets convenience great. Staff friendly.

Stayed in October 2024

The side annex rooms don’t give the same experience

Main tower part nice but didn’t know we were in the side annex part so not pretty or historic at all

Stayed in September 2024

The staff was rude and not really easy to work with. The notes should of been better to access. We had to call the person who booked the room at 1:30am.

The room was ok.

Stayed in August 2024

The AC unit in the room made very loud noises so it couldn't be used at night. Couldn't open the windows either since there weren't any screens. Discovered in the morning the shower didn't drain, had to turn the water off every few seconds and wait... Pretty uncomfortable experience. Walla Walla isn't very great either.

Looked nice

Stayed in August 2024

Toilet height is completely unacceptable and not even up to basic height code! While the lobby was lovely our room was run down, in need of serious updating especially at this price point!

The location was great. Parking also great. Early check-in was appreciated after a long drive!

Stayed in August 2024

glasses were dirty by the bathroom sink. Toilet to low.

Stayed in May 2024

Very hard to find check in desk on arrival. No signs No door man. no bag assistance. Finally had to call and a very nice women walked out to help us Hotel extremely dark and uninviting. A simple sign saying Welcome and Check straight ahead would have been helpful. We understand a remodel going on but no food service in bar till after 4:30. No TV in to watch a football game and no full breakfast service. No water bottles in the room which you would think a suite would at least have a few bottles Room looks over ugly gas station. Room Very dark and old. It was clean the the bed comfortable and a nice bathroom The women who came out to get us was helpful and did look into a room change

Location was convenient

Stayed in January 2024

Room 203 was close to the conference areas. It was a little noisy.

Stayed in November 2023

Thin walls, noisy, no complimentary breakfast which is a standard now.

Location.

Stayed in October 2023

bathtub.

restraunt closed

Stayed in October 2023

Have stayed in the Tower portion and it was nice. New wing of hotel is not any better than a Quality Inn. Room had a bad odor when I arrived and it did not go away. The bed was so uncomfortable that after two nights of not sleeping well I bought a mattress topper at Walmart to add to the bed.

Location was great. The staff were all friendly and the lobby was nice.

Stayed in August 2023

Poor food at breakfast, inedible bacon, stale. No help with bags on arrival, no trollys available. Carpets worn, grotty in hallways. Over priced for the condition and staff. Could do with a Gordon Ramsey makeover in the kitchen and reception.

Stayed in September 2023

I loved the place. I thought it was a little over priced. The only reason I stayed was that you had tesla charging stations or I would have stayed someone else for 1/2 the price. But over all the staff was super nice and vary accommodating to our needs.

Stayed in August 2023

bad flourscent light bulbs make the rooms feel depressing, bathrooms and a/c all need an upgrade . Gym needs better equipment

Great location

Stayed in August 2023

Their new breakfast arrangement was horrible. Very confusing to guests and servers. Please go back to the buffet.

Location

Stayed in July 2023

It was pretty dirty. The breakfast was terrible. It was way over priced for the quality of the stay. The staff was more concerned about what was goin on there lives more than the care of the guest

I liked that it was older looking

Stayed in July 2023

maybe some ham or other breakfast meat

breakfast 0 good bacon terrible eggs not much else

Stayed in June 2023

Was not what I expected for our anniversary. First room was small not deluxe king like I was told. It was our 30th anniversary and we ended up paying extra for a different room due to what we were told was what I booked.

It was not great, Very basic, nothing made from scratch.

Stayed in June 2023

Small rooms, even renovated Portion feels like it needs updating. Very little energy in this old hotel.

Good location.

Stayed in June 2023

The staff, specifically “Andrea” was very nasty. She had poor customer service, a mean tone in her voice and handled my questions in an inappropriate poor manner. We spent 2 nights of our reservation and asked if we could cancel the third night and not have to pay for it. The cancellation policy was somewhat vague on Booking.com and also their website as it said cancellation with less than 48 hr. or after arrival date was forfeiture of one night charge. it said nothing about change after stay has been initiated and two nights have been used and paid. I understand that every property has their own policy and that this was not allowed by the Marcus Whitman Hotel, however, my complaint is about the manner with which she answered me and her words. She said that they recently had new owners and now they would never allow no charge with less than 48 hours cancellation. However, she did say that if we had made the reservation directly with the hotel instead of through Booking,com, she would have allowed no charge for the last night. However, since we used a third party, she would not allow it. Funny thing is, that if I booked that day directly with the hotel, for the 3rd night that I wanted to cancel, their rate was far less than we actually paid through Booking.com. So they were still making a profit. And the cancellation policy on Bookings website says they follow the hotel policy. Why would there then be a difference? But most importantly, Andrea could have been nice about it all. She was not. She was rude, harsh tone, belittled me. and made me feel horrible that I even asked! She should be sweet when working with customers. It was a shame because up until that day, I loved our stay there and would have returned in the future, but she sure soured my whole impression of the hotel. It’s interesting how poor customer service can change a customer’s impression and make them not want to ever return again.

The room and bed was very comfortable. the location was perfect.

Stayed in June 2023

the bathtub was clogged up

location was great

Stayed in April 2023

The food in the restaurant.

The location.

Stayed in March 2023