Great position, big and cozy room. Highly recommended if traveling with kids.

Stayed in March 2025

Absolutely nothing

We loved this hotel! The staff were outstanding, so friendly, helpful, always smiling. Our suite was excellent, kitchen area, view and beds. Facilities were excellent, loved the viewing area on 26th floor. My children loved the games room. Will def be back. Great location.

Stayed in March 2025

As always a classy comfort.. a central favorite place to stay in Boston .

Stayed in February 2025

Nothing!

Amazing location, very kid friendly (loved the kids activity room!), super clean, staff was helpful and kind

Stayed in February 2025

Nothing to mention

Location,amenities and facilities Complimentary laundry Historical building Cleanliness and comfort I would give 5 stars without hesitation

Stayed in December 2024

Breakfast is good, but with limited options.

Rooms, staff, locations

Stayed in January 2025

Great location. Each unit a one bedroom apartment!

Stayed in December 2024

Honestly can’t say a bad word about the hotel, it was our favourite!

Everything! The location, our room was amazing and SO spacious. The observation deck had the most amazing views and we loved the activities for the quests. Monika and the front staff were wonderful and even the cleaning lady was so cheerful.

Stayed in January 2025

Front desk experience was nightmare that cost me alot of time and money, my bank closed my account because of it, and almost made us miss our flight. I'm home now still trying to repair my account. Then when I called the manager she didn't have a care, explanation or answere to my question.

Location was great. Building was great.

Stayed in December 2024

Exceptionally kind staff. Great location. What a wonderful view. Very comfortable and well maintained.

Stayed in October 2024

Lift not working, some of the staff were rude

The hotel is stunning. Rooms comfortable and well equipped.

Stayed in September 2024

This place was an exceptional place to stay in visiting Boston.

Stayed in October 2024

Honestly the only complaint is the “crappy” toilet paper (commercial 1-ply) and the low low toilets are made for kids.

From all the Staff, Monica-Concierge, Great CLEAN Suites, Historic Building and Grandeur Hotel with the 26th floor Observation Deck-Best Views of ALL of BOSTON…this MARRIOTT Custom House has it ALL !!!

Stayed in September 2024

Cannot think of anything.

Staff very helpful and friendly. The location of the hotel is excellent as close to everything in Boston.

Stayed in September 2024

Explanation of the room was a bit misleading as we ended up sharing a room with our 18 year old son with no dividing wall.

Beautiful building. Great location. Interesting rooms.

Stayed in July 2024

Should have breakfast included in the package.

Room is super nice, clean and comfortable for my family. Location is near all the main attraction e.g marketplace, waterfront park and surrounding area. Facility is top-notch to be used. Observation deck on the 26 floor is fantastic. Free DIY laundry need to be mentioned.

Stayed in August 2024

The room I stayed this time was smaller than the one I stayed last time.

The historical building, location, services at the desk.

Stayed in August 2024

Great location, beautiful view of city from the top floor and amazing staff! Staff was very personable and proactive with our needs. The front desk saw us walk in with two young kids and called our room to see if we needed a pack and play. When it came, it was already set-up and ready for us to use. Housekeeping staff was amazing too!

Stayed in August 2024

These are small concerns that might impact people's decision but would not change my mind about coming back. Our room was on the first floor next to the dining area that occasionally hosted live music. While it was not loud, we could still hear it through the wall. Also, access to the ice machine required taking 2 separate elevators to get to.

Located right next to Faneuil Hall, we had easy access to the MBTA system and a ton of places to eat. Boston's North End is a stones-throw away as well. Our 1-bedroom room was spacious. The pull-out bed was very comfortable as well. The room had a small refrigerator with a legitimate freezer as well as a kitchen sink. The staff was incredibly friendly and always acknowledged us as we passed through the lobby. The hotel had an incredible observation deck to view the entire city. We spent time sitting there and just enjoying the view. The laundry room had 2-3 washers and 2-3 dryers, all of which were free to use. They also had other amenities like a theater for movie nights, pool table, chess board, and playstation that we did not use. The hotel also hosted activities like whisky tasting and provided cookies and popcorn on specific afternoons. They had a common dining area where guests could get free coffee, tea, and hot chocolate throughout the day. I would definitely come back.

Stayed in August 2024

Great location, gorgeous hotel with viewing platform!!!

Stayed in July 2024

It’s great!

Spacious suites located right next to Faneuil hall, walking distance to shops, restaurant & water

Stayed in May 2024

When booking a room ask for a fragrance free room. A very strong air freshener was sprayed each time the room was cleaned. The fragrance was strong and lingered through the night. The front desk sent an air ionizer to diffuse the fragrance. There was also a strong fragrance sprayed throughout the reception area.

Great location. Walking distance to Faneuil Hall,

Stayed in April 2024

N/A

Complimentary tours with an excellent guide. Happy hour. Location. View deck.

Stayed in April 2024

We love staying Here. However, for the price, continental breakfast should be free. Elevator to observation deck was broken. That was disappointing. Requested early check in. That didn't happen. No reason that shouldn't be honored. Hot Cider in the Lobby would be a nice touch if it wasnt empty for 2 days. Perpetual homeless person living in the 7-11 doorway 25 feet away is unpleasant. With the Boston Harbor Hotel so close in proximity Marriott should be more attentive to details.

Stayed in March 2024