Reviews of Metropolitan at The 9, Autograph Collection This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
2017 East 9th Street, Cleveland, OH 44115, United States
#22 of 30 hotels in Cleveland
Guests' ChoiceReview Score
Based on 111 hotel reviews
7.2Score breakdown
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Cleanliness
8.3
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Comfort
8.6
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Location
9.1
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Facilities
7.8
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Staff
7.9
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Value for money
7.2
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Free Wifi
8.0
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Reviewed: February 11, 2025
Mary
Australia11 Reviews1 helpful vote6.0“As per above comments”- • Leisure trip
- • Couple
- • Guest room, 1 King Bed
- • Stayed 1 night
- • Submitted from a mobile device
Some staff were sensational and others were less than mediocre
Your in house restaurant was fully booked - so your guests could not dine in house. I thought that maybe in house guest we have a preference
Stayed in February 2025
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Reviewed: January 2, 2025
Brandi
United States3 Reviews8.0“Love this place overall! It has everything I need for a home away from home!”- • Leisure trip
- • Couple
- • Guest room, 1 King Bed
- • Stayed 1 night
- • Submitted from a mobile device
No microwave in the rooms. Small fridge already stocked, no room to put leftovers.
Location. Restaurants.
Stayed in January 2025
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Reviewed: September 23, 2024
Andy
United States1 review8.0Very Good- • Leisure trip
- • Couple
- • Guest room, 1 King Bed
- • Stayed 1 night
- • Submitted from a mobile device
Service could have been a lot better for the price. Ignored by bar staff, keys for elevator didn’t work 2x before I asked if employee could show me if I’m doing something wrong, check in employee was supposed to run up a new key to my room, didn’t come bc he forgot…
Room/ location/rooftop bar
Stayed in September 2024
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Reviewed: August 9, 2024
Natalie
Spain12 Reviews2 helpful votes8.0“Clean and modern”- • Leisure trip
- • Family with young children
- • Queen Suite
- • Stayed 2 nights
- • Submitted from a mobile device
We had to pay again even though we had paid on booking.com for our room plus incidental then told could take 7-10 days to be refunded.
Very nice clean and modern close to everything. Staff helpful
Stayed in August 2024
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Reviewed: July 14, 2024
Martha
United States5 Reviews6.0Pleasant- • Couple
- • Guest room, 1 King Bed
- • Stayed 1 night
- • Submitted from a mobile device
The location, sheets & pillow cases was dirty
Only the food was good
Stayed in July 2024
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Reviewed: March 4, 2024
Jamal
United States1 review6.0“ok”- • Leisure trip
- • Solo traveler
- • King Suite
- • Stayed 1 night
TV system needs to be updated. TV kept freezing up and not showing clear. Pasificly the youtube. Water in bathroom sink did not look clean. Also could not take a decent shower because the shower head came off
Cleaness, view, service was goosd, food was decent. location.
Stayed in March 2024
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Reviewed: January 19, 2024
Dearra
United States1 review8.0“8/10”- • Family with young children
- • King Suite
- • Stayed 1 night
- • Submitted from a mobile device
The room was very cold also
The room was very spacious
Stayed in January 2024
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Reviewed: August 28, 2023
Nathalie
France120 Reviews25 helpful votes6.0“Définitly not thé hôtel to stay downtown. No service.”- • Business trip
- • Solo traveler
- • Guest room, 1 King Bed
- • Stayed 1 night
- • Submitted from a mobile device
No service No water no café machine un the room No small amenities in the bathroom A basic and bling bling hôtel - too expensive
Location
Stayed in August 2023
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Reviewed: June 24, 2023
Anna
United States11 Reviews7.0“The stay was good, the faculty was nice but a little run down..”- • Leisure trip
- • Couple
- • Guest room, 1 King Bed
- • Stayed 3 nights
- • Submitted from a mobile device
The hotel was nice however, not as clean as it could have been. The staff was great.. cleaning team could pay a little more attention to detail.
We stayed for three nights and had breakfast each day. The tables at the restaurant were not clean. The staffs uniform were sloppy.. except for Maurice. The cook walked around eating..and scratching his beard..
Stayed in June 2023
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Reviewed: April 24, 2023
Jonathan
United States1 review6.0“the hotel has gone down in quality significantly in the last few years.”- • Leisure trip
- • Couple
- • Guest room, 1 King Bed
- • Stayed 2 nights
- • Submitted from a mobile device
the staff is unprofessional
location
Stayed in April 2023
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Reviewed: August 4, 2022
Holly
United States1 review6.0Pleasant- • Leisure trip
- • Family with young children
- • Guest room, 1 King Bed
- • Stayed 1 night
foor service
ordered room service that never came. called and were told that food was delivered to wrong room. waited a total of 1 hour and 30 minutes and never received a meal, checked out and left
Stayed in July 2022
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Reviewed: June 20, 2022
Brady
United States1 review6.0Pleasant- • Leisure trip
- • Couple
- • Guest room, 1 King Bed
- • Stayed 1 night
- • Submitted from a mobile device
The room was dusty.
Stayed in June 2022
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Reviewed: May 21, 2022
Susan
United States1 review8.0“Loved the hotel location, it’s amenities,food and drink, staff. Needed a different room.”- • Leisure trip
- • Couple
- • Guest room, 1 King Bed
- • Stayed 4 nights
- • Submitted from a mobile device
We had a king room - #814. The view was bad, and a little invasive, as there is a building right across (really close), where there are offices. They could look right into our windows if we didn’t keep the shades closed. Also, every morning, 5:30am-7ish, we awoke to trucks backing up(beeping) - I’m thinking garbage trucks right below us and then the banging of the dumpster…
The hotel was wonderful with the various bars - the Ledger was great, and the vault was amazing. We had a wonderful bartender Maris(sp?) All of the staff were top notch. We had great food and drink there.
Stayed in May 2022
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Reviewed: April 25, 2025
Vinnie
United States7 Reviews9.0“Wonderful time- not our first stay here and definitely won’t be our last”- • Leisure trip
- • Couple
- • Guest room, 1 King Bed
- • Stayed 1 night
- • Submitted from a mobile device
Some homeless was outside asking for money every time we was leaving to walk
Very upbeat, staff so friendly
Stayed in April 2025
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Reviewed: April 9, 2025
Echo
United States1 review1.0Very Poor- • Leisure trip
- • Couple
- • Guest room, 1 King Bed
- • Stayed 1 night
- • Submitted from a mobile device
The lady at the front desk was beyond rude and not helpful whatsoever.
Stayed in April 2025
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Reviewed: March 26, 2025
Robbins
United States2 Reviews5.0“Staff was nice. The ball was dropped on the 9th floor, the reason why I decided to try nothing else.”- • Leisure trip
- • Family with young children
- • Guest room, 2 Queen
- • Stayed 1 night
I did ask for a wakeup call and he took down my information and I did not get a call at the time I requested that he wrote down. The parking lot was $58 dollars a day. It does offer in and out but still more than I assumed it would be. Also my whole floor 9 was ugly with patches and holes being repaired and looked like a construction zone. I paid more to stay in a upscale hotel and this was a wreck. Also it wasn't super clean. I liked the direction of the style, but it definitely didn't meet the mark.
It was very nice the staff was very good, Friendly and helpful as they could be. The style is chic and upscale, which is a huge plus. Restaurant looked nice bar seemed fun. I went in but did not stay.
Stayed in March 2025
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Reviewed: February 10, 2025
Richard
United States1 review10“Staff was extremely helpful we left our luggage with them the morning we checked out so we could walk to a nearby breakf”- • Leisure trip
- • Couple
- • Guest room, 1 King Bed
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
The location of the room and everything inside it.
Stayed in February 2025
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Reviewed: December 31, 2024
Brittany
United States7 Reviews1.0“Uncomfortable”- • Leisure trip
- • Couple
- • Guest room, 1 King Bed
- • Stayed 2 nights
- • Submitted from a mobile device
Hot, room was hot, had to call to get tv fixed
Staff
Stayed in December 2024
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Reviewed: November 26, 2024
Georgette
United States2 Reviews10“It was quick, but was wonderful”- • Leisure trip
- • Couple
- • Suite, 1 Queen
- • Stayed 1 night
- • Submitted from a mobile device
The parking fee
The Luxury
Stayed in November 2024
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Reviewed: November 26, 2024
Rati
United States7 Reviews1.0Very Poor- • Business trip
- • Couple
- • King Suite
- • Stayed 1 night
- • Submitted from a mobile device
No parking
Stayed in November 2024
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Reviewed: September 13, 2024
Jessica
United States1 review4.0“Chaotic”- • Leisure trip
- • Couple
- • Guest room, 1 King Bed
- • Stayed 1 night
- • Submitted from a mobile device
We requested early checkin because we were part of a wedding block and were unable to checkin until AFTER the wedding dinner around 7pm. The grooms family didn’t have a room either and all had to get ready in his room. I had to get ready in their locker rooms.
The room was clean
Stayed in September 2024
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Reviewed: June 30, 2024
Delise
United States1 review2.0“Stay away from the 10th floor terrible view!!!”- • Leisure trip
- • Solo traveler
- • Guest room, 1 King Bed
- • Stayed 2 nights
- • Submitted from a mobile device
The whole room just needs to be revamped. Very Dreary looking in the room. Odor.
The bed was very comfortable.
Stayed in June 2024
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Reviewed: June 9, 2024
Julie
United States3 Reviews5.0Fair- • Leisure trip
- • Family with young children
- • Queen Suite
- • Stayed 2 nights
- • Submitted from a mobile device
We stayed in a queen suite that we paid a lot of money for and it was filthy!!!! The next day we asked for it to be cleaned while we were out and it was not. I asked to be moved to another room and the staff immediately moved us to another room. It was fine but I am surprised for such an upscale hotel that it was not cleaner. Needs a deep clean.
Staff was very accommodating and prompt when we needed to change rooms due to cleanliness.
Stayed in June 2024
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Reviewed: May 29, 2024
Alison
United States8 Reviews1 helpful vote3.0“mediocre service and tacky decor made for a meh stay despite a convenient location.”- • Leisure trip
- • Family with young children
- • Guest room, 1 King Bed
- • Stayed 3 nights
- • Submitted from a mobile device
miserable view, tacky decor, room cleaning did not restock tissues, toilet paper, or coffee, mattress was very uncomfortable, not enough towels.
location was convenient.
Stayed in May 2024
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