The location was perfect, and I would definitely stay there again. The only thing I wasn't happy about was that we didn't get a "corner" room with the panoramic view as I was expecting. I asked the concierge about changing the room to a corner room with a better view, and they said that they couldn't move us. They were not very accommodating in that regard. I was still very comfortable in the room, I was just expecting the panoramic view as shown on their website, and I was disappointed by that.

Stayed in April 2025

Room large and clean, nicely recently renovated. Only negatives were there was no safe in the room (suppose to be in every room) and the towels were old and rough.

Stayed in March 2025

You cannot control the heat or air conditioning, so it was warm in the room. But apparently that's the way it is everywhere you stay from what I was told.

Stayed in March 2025

Repeat stay at this property. Great location downtown and fantastic view. Very comfortable room and pleasant staff. Only regret this time was the ongoing renovation which closed the restaurant.

Stayed in March 2025

One lift working. Noisy heating, breakfast delivered in bags not in a restaurant.

Stayed in March 2025

There was no restaurant and no bar…those things should have been known prior to booking consideration.

Stayed in March 2025

We needed water called down they said be right up never came. Went to get drink from down stairs for lunch concession was closed was thirsty.

Stayed in March 2025

Pool permanently closed, big disappointment The wifi did not work on our floor for the first half of our stay. It was eventually restored.

Great location, great view, nice gym

Stayed in March 2025

I could not connect my ps5 to the tv, i wanted to play my game and watch my own shows

Everything looks the same as in the picture, very spacious and very cheap. Its a beautiful view

Stayed in March 2025

The breakfast was rotten and all over the place one they brought it to me. Spilled coffee and all wet from it. When i told the guy he ignored me even gave him tip.

Attention of the staff. Even if slow but ok.

Stayed in March 2025

There were no Restuarant / bar facilities available due to renovations

The staff went above and beyond with customer service ☺️

Stayed in March 2025

The lobby needs more life as it deserves. The bar is in the corner and looks never opened. The shower curtain in my room smelled like mold so every trip to the bathroom, was not pleasant at all.

The staff, the size of the room, the location and scenery.

Stayed in February 2025

When its not all sold out rooms in weekdays , you should give your costumers high floor rooms , they will promote your hotel in social media and you need this i think Its not cheap to have one night in this hotel so you can do best for your costumers and do not give then 10th floor rooms Or you can mention next to price , which floor it would be

When its not all sold out rooms in weekdays , you should give your costumers high floor rooms , they will promote your hotel in social media and you need this i think Its not cheap to have one night in this hotel so you can do best for your costumers and do not give then 10th floor rooms Or you can mention next to price , which floor it would be

Stayed in February 2025

The bathroom and closet needed renovation. The water didn’t have much pressure and my baths weren’t relaxing.

The location is excellent

Stayed in February 2025

View and the staff very nice beautiful very professional great Style

Locations great breakfast is okay

Stayed in February 2025

Breakfast menu 😅 I wish they could add more choices😄

Location and the elevators! Fastest elevators ever!😊

Stayed in February 2025

Receptionist was rude

Nice view, comfortable room, kind cleaners

Stayed in January 2025

Noon answers the front desk phone I was locked out of my room with bell hop upon check in for 20 mins

Location and view were great The service not so great

Stayed in February 2025

The tv service was poor. We planned on watching Christmas films on a couple of nights once we had got our daughter to bed however the tv service didn’t provide Christmas films and the films they did have were very expensive!! This was a real downer for us as we really looked forward to this. They really need to get away from that current system and move into modern times… the ability to use Netflix for example would be ideal.

Welcoming reception area, big Christmas tree in the lobby was very nice to see when leaving/arriving. Great location for us.

Stayed in December 2024

We did not get our refund back on the deposito yet now i loose interest rate

Close to station

Stayed in December 2024

This review is hidden because it doesn't meet our guidelines.

All of these things will not stop me from coming back to this property. I really liked our start. I’m just simply pointing out somethings that can make the property even better. I didn’t like that the hotel room was not up to date. The tv in the room didn’t have any channels but one and it had static from time to time, the king side of the room didn’t have wall plugs on both sides, the carpet in the room was old, the vents in the bathroom were dirty, and the tile was chipped in the bathroom.

I love the location! The staff was extremely accommodating and very welcoming. Housekeeping does a great job as well. Overall, I had no complaints about our stay. The kids loved it. I loved it. We were able to order food and get it delivered with no problem and the bed was really comfortable.

Stayed in January 2025

The Hotel no longer offers any amenities, and we were not notified of such. Their web page states they have a gym, restaurant & room service. They indeed do not, the front desk confirmed it. The ice machine didn't even work. I booked a room with 2 queens to accomodate my family. I was upgraded to a suite for no additional charge. The sofa bed was terrible! Not comfortable at all!

The View from our room was out of this world! Concierge was outstanding. They held our bags while we went sight seeing & offered some tips to getting around.

Stayed in January 2025

It was decently clean, clean bed, clean bathroom, but the fixtures are a bit worn out. Loud music in the lobby for no reason. Not a terrible experience if the price is right.

Great location, stunning views from the room, comfortable bed. Small gym with basics. The staff was very friendly. Aside from that, the hotel is a bit run down. I gather that it was fancy 20 years ago. It was sufficient for my needs, though. Don't expect a luxury experience, but if it's priced on the lower side, go for it! I would actually go back just for the views.

Stayed in January 2025