The door to the cabinet holding the fridge would not close. Room 912

Location and comfort

Stayed in July 2024

Extra taxes in Chicago equalled almost $50 a night (beyond hotels control).

Great location just off Michigan Avenue so most central attractions within reasonable walking distance Comfortable well equipped rooms with complimentary water on reception

Stayed in June 2024

Not worth the money spent, rooms need upgrade, hyped.

Great Location, Vintage Building

Stayed in July 2024

Location

Stayed in April 2024

Iconic old hotel, but rooms are small because it's an old hotel. Also, the windows were very dirty.

Great location

Stayed in June 2024

Restaurant was convenient and friendly. Staff was helpful. Bottled water was available at front desk on the way out! North end of Michigan Ave. location; no street noise for inside room. Would stay again.

Stayed in June 2024

There is no room service or swimming pool. There might have been a sign about there being food available in the bar, but we asked as we didn't see one. Housekeeping was a bit "hit and miss" as they did not clean every day. Is this standard for here? There was no note about this.

The bed was very comfortable. The washroom was huge. The restaurant is only open for breakfast and lunch. The bar/pub serves food as well, but with only high top tables & stools, at the bar or seated on a sofa, so very casual. The food was very good. There are no other amenities.

Stayed in July 2024

The bed and facilities were good but the AC was quite loud so it was tough to maintain quiet and keep the room cool at the same time. The facilities also felt a bit older / outdated, which contributed to its charm but also it felt a bit worn. It would also be nice to have breakfast included or a cheaper option. I also would love a water machine or a way to refill water without so many plastic water bottles (which were offered free of charge).

The staff was great, the location was very nice (right off Michigan Avenue and easy lake access for runs, walks, beach, etc), and the value was pretty good. I stayed here for a wedding at The Drake and it was the perfect spot. Regardless, for the location and price, I felt all aspects were reasonable and good and the service was great.

Stayed in June 2024

The elevators are very old, slow and need upgrades.

The location was perfect

Stayed in June 2024

The room accommodations and quite city surrounds.

Stayed in June 2024

Nothing

Excellent location and room

Stayed in June 2024

I want to particularly commend Hans at the front desk, he was very kind and when I asked if I could have a look at the crystal ballroom which I understand is well known, he helped me to do so as it was a quiet time, and he asked the engineer to turn on the lights. It is service like this which will make a big impact on customers, thank you v much Hans!

Stayed in May 2024

Staff wasn’t very friendly . Breakfast option not so good

The size and location are perfect .

Stayed in May 2024

It was nice and peaceful, restful, and very comfortable - very helpful and conducive for a restful say.

Stayed in May 2024

Interior was a little dated but to be honest that doesn't really matter. I really have zero negatives about the hotel.

The location is perfect! So close to Navy Pier and the shopping areas. Hotel was really comfortable and clean and great having air-conditioning. Staff were very friendly. The bar had a nice selection of cocktails.

Stayed in May 2024

Great location, staff were very polite and nice. I enjoyed my one night stay.

Stayed in May 2024

I didn’t like the parking

Nice location

Stayed in April 2024

Location, room layout, service

Stayed in May 2024

The hotel could do with being refurbished and needs redecorating. The reception staff would benefit from some customer service training.

The hotel is in an excellent location and within easy reach of some great shops and tourist attractions

Stayed in May 2024

Construction in the room next door at night. Super noisy. One of the staff members wasn’t that nice but everyone else was.

Spacious rooms. Nice location. Free water and coffee.

Stayed in May 2024

Premises could use an update. Common areas and rooms are clean, however room windows are dingy. Shower in the middle of the shower is very awkward. Also the shower area is slippery and has no hand bars to hold on to, it felt dangerous Restaurant closes too early. No signs to indicate that the bar area serves food. Nightside front desk staff not as friendly as the morning’s.

Location is excellent. Having a restaurant on the premises is very useful. Food is good. Restaurant staff is excellent. Rooms and beds are comfortable. Housekeeping and maintenance are edficient, nice and polite. Doorman David is very nice and friendly. Gabino on the front desk is very nice and helpful. A very nice property with an old world charm.

Stayed in May 2024

Room and bath a little small. Dates.

Stayed in May 2024

Three things. I checked in online and was told I just needed to pick up keys at front desk. However I had to go through whole check in process again in person and it took at least 10 minutes to check in. Very slow especially after waiting for 10 minutes for the guest checking in ahead of us. Then there is the resort fee that includes "complimentary" WiFi. Not really complimentary considering this hotel has very limited facilities. Finally, the room was very warm but the fan would not turn on. Maintenance came up and told us the AC had not yet started for the season and the fan would not work unless we cranked up the heat. The solution for any ventilation in the room was to open the very heavy window and put a block of wood under it to keep it open a few inches. Not ideal due to street noise.

Bed was comfortable and location of hotel excellent.

Stayed in April 2024

Limited bar selection, unenthusiastic staff, ‘ location charge’ added to bill is irritating when it was all prepaid, why not add it to the prepayment!!! Tired and in need of an update.

Location was amazing, room was comfortable and clean.

Stayed in April 2024

I asked twice for a kettle but it never arrived

Location, friendly staff, spacious room.

Stayed in April 2024