Place is nice the weather is cool can't enjoy the place

Stayed in April 2025

I know the demand was high due to event at the weekend. The hotel is nice but overpriced for an average stay.

Stayed in April 2025

Was in room 845 and had mold growing in shower grout. Long dark hair on tub area, i have blond hair. Not acceptable anywhere, but for sure not for price of room and facilities. Someone should be checking these rooms after cleaning.

Beautiful grounds. Great valet person i asked to store our luggage. Young guy with dark hair. Liked 12:00 checkout.

Stayed in April 2025

The spa was very limited and seemed to be short staffed. The in room breakfast wasn’t great but it also wasn’t the worst. The cafe downstairs was decently priced and pretty good. The hot tub and pools were great, no complaints there. Lots to do so, don’t expect to want to stay in bed.

Stayed in April 2025

Had to have a photo ID to charge to the room. Don’t always carry an ID to the pool

Location

Stayed in March 2025

Pillows were too thick.

Friendly staff, room was spacious and clean.

Stayed in February 2025

Nothing

Pool!

Stayed in March 2025

Everything was great! My kids and I had so much fun and enjoyed the experience.

Stayed in March 2025

I was not very pleased with the pillows 😑 were very bulky and we had no blankets and by the time we were in the room it was too late.

Stayed in March 2025

You cannot check in until 4pm, and all of the amenities are shutting down shortly after so if you stay one night, you are really only enjoying the room. Also, we enjoyed the pool table but people left there kids unaccompanied in there and it was pretty loud,

the cleanliness of the room and facility. We also enjoyed the valet and friendliness of the staff.

Stayed in March 2025

Felt old for the price. Could use upgrades. Mold smell in rooms

Heated pool, pool bar,

Stayed in March 2025

Lots of walking, several banks of elevators and lack of signage led to a lot of confusion about how to find our way to closest door to get outside with our pet. We encountered quite a few people who were "lost" as well. Maybe a map of the hotel would help. Guests will realize the pricey room reflects the many conveniences and amenities of the property; while the room is adequate, it isn't luxurious and does show a bit of "run down" look -- chipped tub, lower water pressure, no microwave, some outlets not working -- but this isn't a place to waste in your room.

We liked having multiple options for food and snacks, even up to 10 p.m. Enjoyed the Billiards room at night with pingpong, pool tables, and shuffleboard. Lots of people were using the pool, so maybe it was heated, and outdoor tables, games, and movies playing outside. We enjoyed the walking trail and visited Aquarium and Rain Forest. We could have gone to the Visitor Center and watched a 4D movie there in the evening when most of the visitors had gone. There is a lot to do, having the hotel colocated with the Aquarium, Zip Line, Rain Forest, Schlitterbahn, boat tour, walking trail, playgrounds, huge swimming pool. The hotel has a lot of sitting areas/nooks tucked away, as well as a large lobby with seating.

Stayed in March 2025

Furniture is old and has wear and tear.

Clean room, nice restaurant and fun places for kids.

Stayed in March 2025

They have great amenities, very kid friendly Games and movies out side for kids plus food and restaurants within the hotel

Stayed in March 2025

No complaints

Pool room and restaurant

Stayed in March 2025

Perhaps updating of hotel rooms. Since we were there in the off season, not too many of the activities were open. The Colonel Paddlewheel boat was supposedly only operating on the weekends, and other activities were getting updated w/ new installations of televisions in the theatres, Discovery Museum were getting new exhibits installed. Make sure to check before you go, what activities are open and check the prices that are charged for them.

The amenities that we paid for were great, such as the Rain Forest & Aquarium with the limited hours of closure being 4 since we were off season. We did enjoy the employees who were there to answer our questions in the Rain Forest and felt blessed that the Moody Foundation has such a great interest in both the ocean and the rain forest. We were pleasantly surprised at all the animals and birds w/in the rainforest as well as all the plants. Employees seemed very knowledgeable. We also thought the aquarium was well done and loved seeing the birds and animals of the Gulf of Mexico as well as other oceans and animals that were on display. Again the employees and volunteers were helpful and knew answers to our questions. Bartender was very friendly and helpful, even though there were not many of us there at the hotel. Our room could stand some updating as carpeting had some pulls of threads that made it look tired, needing updating. We did not use the pool due to weather and time constraints. View from our hotel room were amazing. I'm sure more activities would be open more in March with Spring Break approaching.

Stayed in February 2025

Everything about this place was amazing and the staff were very friendly!!

Stayed in February 2025

Beautiful resort

Stayed in February 2025

Everything in one place. Restaurant, rooftop, spa, pyramids, warm pool

Stayed in January 2025

Paying for parking in the garage.Use to be included.

Location

Stayed in February 2025

So much to do here Heated pool Restaurant choices

Stayed in February 2025

Nothing.

Very well kept and vey convenient access to all of the best attractions. Short drive to the Strand. The stunning architecture, and beautiful views combined with the gardens and aquarium make this a worthwhile stay. Food at their establishment was first rate. Their spa was an incredible experience worth visiting.

Stayed in January 2025

Hotel was slow and not many activities.

Staff was professional and helpful. The air conditioner was not working in our room right after checkin and they quickly moved us to a nearby room. We received a great price through booking.com. Beautiful Christmas decorations.

Stayed in December 2024

Wish the pool was open, but we were there in November so I understood. Soo many other things to do. The Aquarium & rainforest were AMAZING!! The museum was boring but over all had a great time

Everything was absolutely amazing!! Best resort we have ever been too.

Stayed in November 2024