Water pressure in the shower was terrible, the smell driving in to the property was awful, no microwave in the room

The rooms were spacious and very clean, and the outdoor pool was amazing!!!

Stayed in September 2022

i had barely any shower head/water pressure when I took a shower. felt more like a mist than a shower. that needs to be fixed!!

plenty to do onsite, beautiful property

Stayed in September 2022

I couldn't schedule the diner at the boat cause the call off time as 12:00 PM on Saturday, it was 02:00PM when I asked to be added

Breakfast was great, pool was great and hotel was clean, valet staff was super friendly

Stayed in September 2022

bed could be softer

beautiful hotel, friendly staff from arrival to departure

Stayed in September 2022

That their is no close elevator to our room to get to our car we had to walk so far from room to restaurant and car. We have bad knees it was a little hard to get there.

The staff and spa .

Stayed in August 2022

The pool and location

Stayed in September 2022

Mosquitoes

Great facilities, clean bed sheets, overall good experience.

Stayed in September 2022

We ate at the shearn during our stay and we were highly underwhelmed by our experience. For the price we paid we expected better quality and better service.

Stayed in September 2022

Room was clean and well maintained

Stayed in August 2022

None

Beautiful, clean property. Lovely lobby & restaurant in hotel. Room was spacious, clean and comfortable. The room was recently updated—the bed was brand new, comfy and I slept better than I have in a long time. Our view of the bay and the port in the distance was awesome—we could see the cruise ships docked in the distance in the morning before our cruise. The staff was wonderful—the front desk staff was friendly, and helpful, the restaurant servers were great, and the bartender (Mason) at the lobby bar was awesome. The hairdryer in our room was broken and when I called down for a new one, the lady I spoke with called us back to make sure we received it and all was well. Very good customer service.

Stayed in September 2022

Room was comfortable. Kids enjoyed the pool. Staff was very friendly and helpful.

Stayed in September 2022

super customer service. everybody was so kind and attentive.

Stayed in August 2022

it’s a bit run down and can use a few upgrades. the restaurants were ok, the food was nothing spectacular but was still delicious

the staff were very friendly and helpful. the hotel is huge with so much to do.

Stayed in August 2022

Access to the beach area should be complimentary to guests.

Activity area was great!

Stayed in August 2022

Hot water didn't last long. It

Quiet. Walk from parking to elevators is quick. Room service is 👌 great. Hot water didn't seem to last more than 10 minutes though. View is great. Very close to schlitterbahn and moody gardens. Place looks immaculate

Stayed in August 2022

Galveston Island as a whole was DEAD, yet our room for the weekend was almost $600 and did not include any of the Moody Garden attractions. To be that far off the seawall on a non-peak weekend, the rate seemed very high.

Pool, adult pool area and swim up bar. Also liked the free parking

Stayed in August 2022

Quiet comfortable room. Very nice pool.

Stayed in August 2022

A MICROWAVE IN ROOM WOULD HAVE BEEN NICE

POOL

Stayed in August 2022

restaurant was way over priced for the food that was served , pretty much cafeteria food and wasn’t the greatest, same with breakfast buffet too over priced

the pool was amazing , bar staff great too , very clean

Stayed in July 2022

That breakfast is not included in the rate

The overall ambience

Stayed in August 2022

It was so noisy. No microwave in room, ice machine in hallway hardly worked. No one liked the breakfast we ordered (it lacked flavor). The bed made my back hurt.

I liked that the hotel was near the main attraction that my son wanted to go to. I liked the pool and the cute little ice cream shop. All staff were nice. I liked the little bar. Room was clean.

Stayed in August 2022

I wish info was clearer, just give me all the info upfront, for example, I didn’t know about the free coffee, just lucked upon it. The staff were all nice but so many of them seemed not to know basic info about the resort. They held a buffet on Mon & told me it was everyday. We showed up Tues for breakfast & no buffet, staff said Buffett only on weekends, was not sure why they did it on Monday. Walls are thin & we had loud neighbors one night. Things seemed a bit outdated/run down in some ways, like the pool gate to the handicap ramp did not work well (had a stroller). Put the discount ticket prices up somewhere, I couldn’t find them anywhere online. You have to wait in a line to ask. Make things clear & straightforward. The pool towel thing was kind of annoying to me. Made me anxious that I would get charged.

We loved how big the room was. The free coffee in the restaurant, kids free at the buffet, the pool was so cold-loved that, good pina colada there too! The ice cream shop was cute, the staff were all friendly. The location worked well for us. Free self-park was great!

Stayed in August 2022

Better parking for handicap.

The quietness and restful sleep. No party goers or loud drunks.

Stayed in May 2022

Fight 7-31-22 at pool ruined evening, emptied pool of families having a great time

Great location, clean rooms.

Stayed in August 2022

price. it was very expensive in comparison to other properties and didn’t seem reasonable

location-it had everything we needed on site

Stayed in August 2022