This is on the hot Galveston coast. And you have to pay a mint to get bottled water. Come on people. As much as the hotel people charge for everything you can’t get free bottled water.

It was ok just ok. Only stayed there because granddaughter had cheer camp there. Would never chose there again. Also had to give a report to Pepper for someone stealing granddaughters $200 speaker out of the ballroom because cause the coach didn’t take it back to the room. Surely y’all have cameras everywhere to see who picked it up.

Stayed in June 2023

Unfortunately there was a storm and power outage. Couldn't get on elevators to go to dinner due to the outage, and couldn't use the stairs due to a medical condition. Thought the hotel would have a better back up generator. Also saw a live roach in the lobby

Room was very comfortable, and the floor I was on was quiet.

Stayed in June 2023

It was a drag to find MOLD in the bathroom in such an expensive room, & the entrance lights did not work.

Pool & Breakfast was very good. The near by activities were nice.

Stayed in June 2023

The additional cost of the fun things and attractions was too high. The staff also incorrectly charged us so that was a mess to fix.

The property itself was nice. When booking, I didn’t realize it cost so much to be able to attend the attractions.

Stayed in June 2023

The room had horrible smell and we found the AC covered with mildew! The cleaning lady proposed to spray toxic “killing 99.99% of germs and mildew spray” while my three years old was still in it! We are very disappointed with the way the situation was handled. We ended up moving but my daughter is still coughing and is still not asleep.

Location

Stayed in June 2023

Welcome staff. To celebrate our 25 year anniversary. We arrived after check in time about 4:30pm. Our room was not ready and the front end personal could not tell us when it would be ready.👎 I asked if they could accommodate us in a different room, I was told we could upgrade for half the upgrade price. I had no choice because we were ready to check in and the staff could not tell us when our room would be ready. I arrived on a Monday and there had to be enough rooms to accommodate me and my wife. In addition we had a $500 romantic spa package scheduled for Tuesday in their in house facility. I was already planning to spend at least $1000 to begin the stay. Very disappointed ☹️ I have already notified family members and friends that this destination is not worth the time or money. I been to 3 to 5 star resorts and this is barely a 1 star.

I didn’t like the property it was slightly updated, the electrical switches make noise, refrigerator was not cooling properly. Coffee maker was sub par. (glad we brought our own) soda machine was broken on our floor. At 430 pm staff was still working on previous day rooms.

Stayed in May 2023

registration lady apparently did not know the times for the butterfly/aquarium. she told us they were open till 7 so imagine our surprise when we went to get tics at 3 and they told us they closed at 4. we did not get to go . went to steakhouse on 9th floor food was not very good at all server was amazing tho and they did accommodate us on the Lounge/bar side. AT the bar in first floor bartender was miserable not to mention looked like she just rolled outta bed. My boyfriend got a whisky and coke double. glass was short it was Diet Coke and we were charged$22!!! seriously!! I would have asked for a manager on spit but my boyfriend didn’t want me to make a big deal about it. I was annoyed. the chairs around the pool are ROCK HARD and the towels are worn and flimsy. the room was clean and nice and the lotion in bathroom was really nice. surprised there was not free water bottle in room. just 6$ bottles didn’t notice price till after opened so of course was charged for that. room service was prompt and correct. Could have used more syrup with breakfast but not a big deal . lol Guys we’re building grills out next to pool by towel dispenser banging and making a lot noisier definitely disturbing g my pool time. I would have moved but that was the side the sun was on .

room were clean and nice . bartender at the lounge side of steakhouse .. she was awesome!!

Stayed in May 2023

the walk to the convention center . and the night desk clerk very unprofessional, in her appearance and her personality, she acted like it was a bother to get me checked in! the room was rather tattered the carpet had holes, the ottoman was stained . toilet is made for a small child not a real sized person .

the vicinity to the graduation . the air conditioning was great , room service was great !

Stayed in May 2023

The coffee pot didn’t work, the air conditioner kept giving issues room stayed hot

The location and on-site amenities. The view we had was fabulous of the pyramids, the pool, and courtyard.

Stayed in May 2023

our room door did not lock. we came back to the room and it was open. we closed the door all the way and tested to see if it would do it again. we closed the door and a friend tried to open it without a key and it opened. we were lucky that no one stole anything from our room we were scared to leave the room again.

very clean!

Stayed in May 2023

pool

room

Stayed in April 2023

The valet told us to move out from the covering to unload our car in the rain. At check in, we were immediately talked into an upgrade, but not given any info about the amenities or parking. The room smelled of mold /mildew, and I spent the first night sneezing and blowing my nose instead of sleeping. The thermostat was old, so it was very cold or not cold at all. Shearns and Starbucks were closed sunday-monday, which was the duration of our stay. The website had little or no info to alert us to that prior to booking.

Free parking - with a few minute walk. Free bike rental - 1 was functional (there were 2 of us). After our door stopped latching, they moved us to a neighboring room (after making it seem we were the problem)

Stayed in April 2023

its an old facility not very clean and not worth the money. Is there a way to get any amount refunded

convience

Stayed in April 2023

I purchased one type of view and got another one. Front desk was trying to tell me that was the room I purchased! That was absolutely ridiculous! Next day manager came and told me that, no, that was not the room view I purchased. tried to “treat” me with free breakfast and finally also gave us a discount on the room. workers there are not friendly, do not make you feel welcome or appreciated! Room service entered the room even though I had the warning out saying “do not disturb”. service has to improve A LOT!!!

The room was spacy and seemed to be clean!

Stayed in February 2023

It was old. needs major upgrading

close to home

Stayed in March 2023

Old-ish place in clear need of some renovations, especially considering the high price they charge. Rooms had old and partially dysfunctional AC: rooms had very high humidity despite (or maybe because of) constantly running AC. AC system was so old that it did not have the usual “auto” fan setting, but only “low/high/off”, resulting in a constant loud noise, and a room that was cold but still very moist!

Stayed in March 2023

no hot water

check in was efficent

Stayed in February 2023

They didn't provide promised extra bed even it was confirmed prior to arrival. They didn't clean roon the second day.they say they don't have enough staff. No concierge service. No staff.....etc

Location. Heated pool

Stayed in March 2023

AC temperature regulation did not work. constant dripping sound from the AC.

close to moody gardens. pool nice

Stayed in March 2023

Our room smelled so intensely of mold, that it made us sick & permeated all our belongings with the stench. Plus, the mattress, pillows & sheets were very uncomfortable.

The location was close to the cruise terminal.

Stayed in January 2023

Staff was rude, and there was nowhere nearby to get food.

The pond was nice. The fish were fun to watch.

Stayed in February 2023

they don’t honor what room you reserved months previously and don’t care. air conditioning and heating do not work

it could have been pretty

Stayed in February 2023

no hot water / water pressure

check in/check out

Stayed in February 2023

air conditioners didn’t work in either room. one room too hot, the other too cold. they did not honor my reservationI made through booking .com. they told me Becasue I used a third party to book they didn’t have to guarantee my reservation. I would have left and stayed another place but due to Mardi Gras and valentines they knew everywhere on island was booked. I have never been given the wrong room before using a third party. my hubby and I did not rest well at all as we needed a king size bed. rooms called queen were actually standard beds not queens. management did not care that we didn’t get the rooms we reserved. they offered us free breakfast but that did not make up for lack of rest. I am old, retired and have money. a shame I will not stay again.

looks like was a beautiful resort at one time. not kept well. facilities needed updating and maintained better.

Stayed in February 2023

the A/C is just hard to deal with. We had to get maintenance to come and get it to get hot and than it did not cool. We had a hard time sleeping.

very clean. I am sure one of the most clean hotels we ever been. I give the cleaning crew a big plus.

Stayed in February 2023