Great hotel but the rooms do have a funky smell

Stayed in March 2025

Room too small, almost no in-room storage for luggage, clothes, etc. No closet. Wall hooks of limited use. Bathroom configuration with sink in sleeping room awkward.

Staff was very good, bed very comfortable, room was clean and neat. Shower was good.

Stayed in March 2025

They didnt clean my room on the saturday at alll

Room was nice, and the hotel was great location

Stayed in March 2025

Slow elevator with numbers so dark and black guests had a hard time reading them. Dark elevator with black numbers…..annoying

Proximity to area interests

Stayed in March 2025

Rooms were super small

Good location, clean and sweet amenities

Stayed in March 2025

Tiny rooms… They “try” but don’t really “have it”

Atmosphere

Stayed in March 2025

Overall I would definitely visit again, the only negative - if I had to say one- was that a couple of times, even though staff had evidently visited the room to make the bed, the floor appeared tο not have been cleaned.

Everything was great! The room was exactly the one I had asked for prior to our trip and the hotel staff had gone above and beyond to decorate it accordingly with rose petals and candles, because I had informed them that the trip was our honeymoon. The room was spotless clean when we arrived, with truly great views, very convenient location! An erroneous charge was made upon our check out that was meant for another room, however, I spotted and it was amended with no fuss from the hotel staff, which was great.

Stayed in March 2025

Bathroom was too small

Stayed in March 2025

Obviously city tiny room, no even complimentary water 5 bucks for small water

Location is good. Give you 30 dollars for cafe didn't have a chance to use it stayed only 1 night .

Stayed in March 2025

Very expensive - guess that is NY. Room wasn’t serviced during the stay.

Very clean and comfortable. Great location and friendly staff. Bar was nice and decent food.

Stayed in March 2025

The parking situation was less than desirable, but understandable.

Very unique and centrally located, very close to the subway station.

Stayed in March 2025

The rooms are compact with suitcases but other than that, no issues

Great location, clean and comfortable rooms with nice views and facilities.

Stayed in March 2025

No tub, no private parking, super small room and slightly noisy neighbors, but hey, what else is there to be expected in a manhattan hotel.

Visited my home city. Loved the location.

Stayed in March 2025

Bathroom vanity being in the room.

Location, clean.

Stayed in February 2025

bigger rooms

loved the decor of the hotel, the staff were very helpful

Stayed in March 2025

The room was quite dusty around the corners and ventilators. One of the air conditioning units blew air directly into one of the bunk beds so we had to turn the fan off at night which was fine in this weather. Not sure it would have been nice in the summer. On check out, we noticed we had been charged for two bottles of Fiji Water, which we definitely had not drunk. I explained to reception and the particle staff member continued to ask if we were “definitely sure we hadn’t taken them”!!! Another member standing by stepped in (he was a bit embarrassed I think). Slightly bemusing/ unpleasant experience but otherwise, generally thought this was a great option.

Great location and decor. Staff were mostly friendly apart from one slightly unpleasant experience The family room with bunk beds was fantastic and very spacious for NY.

Stayed in February 2025

The price was more expensive than similar hotels in the same area.

The room was everything we needed with a nice view of the empire state building.

Stayed in February 2025

The steam from the shower set off the smoke/fire alarm multiple times. There is only one combined soap/shampoo and a conditioner available. Room amenities lacking for the price point of this hotel - no fridge, no kettle or coffee machine in the room, no wardrobe (instead a series of pegs along a wall with three hangers - insufficient for 2 people), no glassware - only paper cups provided.

10/10 view from the room overlooking the Empire State building. Very comfortable bed. Nice communal lounges and bar spaces. Well situated within Manhattan for exploring both uptown and downtown. Would recommend

Stayed in February 2025

Our room was minuscule, making it uncomfortable for a group of four. The glass sliding door separating the bathroom offered little privacy.

The hotel is in a fantastic central location, just a short walk from Penn Station. The room had an incredible city view, and the 24/7 gym was a great perk. Both the room and the gym were very clean. Loved the two bars, breakfast cafe, and restaurant - plenty of options for food and drinks.

Stayed in February 2025

The view and the staff!

Stayed in February 2025

The downstairs cafe facility was disappointing, coffee ok, but poor food options. The main issue though were the lifts/elevators were small and slow, which became a drag.

It's a good location, and I'd say very decent roomwise.

Stayed in January 2025

The conolucated path to get to the rooftop bar

The view and the rooftop bar are excellent

Stayed in February 2025

At one point all elevators were inoperative for over two hours, when I was on (I think) the 32nd floor. This kind of thing will happen, but we weren't given a lot of information to plan the day on and eventually I had to call the desk to discover the elevators were working again. A surprise, because as I've said, staff were generally really helpful.

This hotel is comfortable, convenient, well located and well appointed. Great bed. But the best thing about it is the friendly, considerate staff, always ready to answer questions and offer help.

Stayed in December 2024

Area for pulling up/checking in was tight and a little chaotic. No big deal but I guess thats a dislike. I liked pretty much everything for the stay that I had.

Convenient location in Chelsea, with a number of hotels in the area and good options for food/conveniences nearby. The rooftop bar adjoined was better than expected in terms of fun, crowd and views plus you avoid paying cover as a hotel guest. Solid sweetener. Credit for onsite dining included for solid cafe and hotel 2nd floor "lobby" bar.

Stayed in January 2025