The space in a room with double beds is really tight but it’s expected in most NYC hotels

Location & cleanliness

Stayed in September 2024

Loved the view of the NY skyline!

Stayed in September 2024

I think the room was weirdly structured plus no room service!

The view was the highlight!!

Stayed in September 2024

The room was pretty small but not different than other hotels. There is no fridge,

We had a beautiful room with the view of the city. The beds were comfortable. The bathroom was clean. The hotel is located in a perfect area for tourism. The staff was super helpfull and nice.

Stayed in August 2024

The frosting glass on the bathroom perhaps needs to be a little darker.

The staff were welcoming, friendly and professional. They were amazing and so helpful. Being far away from home and being welcomed in and out of the hotel meant a lot. The views were brilliant and despite the room being smaller than we expected we made it work! Loved the atmosphere of the hotel and felt included to use the nightclub and other areas of the hotel despite us being a little over the clubbing age😊

Stayed in August 2024

Way too expensive cocktail (25$ for a semi tasting old fashioned),

Good location, awesome view on the city from the 29th floor!

Stayed in September 2024

Bathroom did not have a fan and not a read door to separate it. No iron or coffee maker. No real glasses in the room.

Stayed in September 2024

Some of the information was contradicting (i.e. the signage in the elevator lobby notes that morning coffee is available daily until 10am but it was typically removed before 9am). Also, if you are staying on the upper floors, you will hear the music from the night club on the 36th floor. We were on the 31st floor and were told that we wouldn't hear it but we did.

The location was great, perfectly located for exploring the city.

Stayed in August 2024

Moxy rooms are always on the small size especially if you are a family. The Rooftop was loud too at night.

The location is great to explore Manhattan. Lots of restaurants and bars nearby. The hotel has lots of space to chill in the hotel. The Breakfast was very good in their Cafe too.

Stayed in July 2024

Music noise from rooftop lounge till 5:00AM

View

Stayed in August 2024

Rooms small but normal for New York

Fun place Amazing view empire state Staff were great Location good easy subway access

Stayed in August 2024

Don't like being charged $5 for a water bottle.

I asked for a room with a view of the Empire State Building and they were able to provide that! Very nice. Bed was super comfortable.

Stayed in August 2024

We had to ask for housekeeping

Coffee and pastries in the morning were great. Location was the key factor for us. The room was basic and the lobby is dark and probably not a very family oriented hotel I general but the location is terrific.

Stayed in August 2024

Location was great, the staff were super helpful and accommodating

Stayed in June 2024

After showering water was leaking in the room and I the toilet area too, I think the shower was not sealed perfectly

My view was excellent: The Empire State building The room concept appealed to me. Bed was okay ( sorry my mattress at home is excellent) I did enjoy returning back from an activity and the room was smelling good. No problem that the cleaning was done every 2 days

Stayed in July 2024

For the price you pay I think rooms should be cleaned everyday not every second day.

Loved the view from our room of the Empire State Building and loved how quiet the hotel was.

Stayed in July 2024

Room was very small, no place to put clothes, keeping suitcases open made it tough to walk around easily, sink not in water closet is not great, too small for 2 ppl, parroted to me by a couple outside as I questioned them when I came to property. Also, guy at the desk on my checkout annoyed me with your $30 resort usage policy, said I could NOT use the $30 in the night and in the morning?! What is THAT? Why should it matter when I use my credit, esp if I'm only there till 11am. AND, the hotel software didn't properly treat my charge from the 1st floor restaurant from the first night, I had to catch the mistake and get them to credit the $23, so there were 2 issues on the bill.

Linens were nice (I may get them for my home), decor was fine, new, bed was very nice, value was good, location was central to my intended visitations.

Stayed in August 2024

Limited in-house breakfast options (pastries, sandwiches and yogurt only). Small, virtually non existent lobby.

Great view from 29th floor on Empire State Building. Spotlessly clean rooms, the Moxy team were super helpful when we needed to extend our stay. Decent cappuccino and friendly staff at the Café d’Avignon.

Stayed in August 2024

There is no refrigerator in the room.

Location is very good. Staff are friendly and helpful!

Stayed in August 2024

The elevators and hallways were extremely hot, and do take a while to get on — so prepare to wait.

I had a lovely stay at Moxy NYC Chelsea and would highly recommend staying there. Isham at the front desk was so bubbly and helpful, huge thank you to him. My room had a beautiful view of New York City, was modern, and had everything you needed. I liked that there was a desk and chair that you could easily collapse when you weren’t using.

Stayed in August 2024

I was disappointed about the Rooftop & Bar/Restaurant at 2nd floor being closed for the whole of my stay (Sunday until Tuesday) which I was not expecting and it was mentioned nowhere. Even though they say it's closed every Sunday & Monday, so why is this not in the fine print?? I would have booked another hotel since that's why I book nice places and their advertised facilities! Not just to be able to use the downstairs tiny car/bar which was crowded and I could not even find a seat. Very strange! Also there were a ton of hidden fees, when I asked staff why I got charged more than on booking.com he could not tell me why and just said "the system does it all automatically" which is not an acceptable answer. A mini fridge in the room should be standard too for this price tag.

Loved the views from my room, I booked the bigger room which a little desk and had enough space to move around. I loved the Hotel's design and decor etc, especially the retro phone and the cool bathroom features. Staff was lovely in general and the area of the hotel is nice and easily walkable, some nice bars, restaurants nearby too. I would recommend the hotel but not on a Sunday/Monday if you look to go and use the rooftop/bars

Stayed in July 2024

Confusion about what is and what isn't included, and the "incidentals" fee on top of all the other charges. Heaven sakes!

Very central to everything, the staff was very helpful and friendly.

Stayed in August 2024

Dark lift - struggled to see the buttons Room cleaning - every other day around 5pm which is not ideal as you’re usually in your room getting ready. Roof top bar requires ID - this could be pre warned on check in. Could use a mini fridge - as I had diabetic medication that needed to be kept in a fridge. But the rooms are very compact for this.

Comfy beds, great view, good shower pressure and good location. Staff were friendly and helpful whenever I had a query. Good working aircon which kept the room cool during the heat. Felt safe around there being a solo female traveler. I could walk to Times Square or walk to Meat packing district. Subway is around the corner too. Coffee at the down stairs restaurant is good too!

Stayed in July 2024

Not a huge amount of storage space

The different bars and the friendliness of the staff

Stayed in July 2024

Rooms far too small for our liking. Staff monitoring door at Fleur were not very welcoming to MOXY hotel guests on the night they hosted a ticketed event.

Great location with some nice features.

Stayed in July 2024