Overall it was a pleasant experience. No complimentsry breakfast like I thought there was put a damper on the trip. I could have stayed in a Marriott nearer to Penn Ststion, same money and offered a free breakfast.

The location was good. Room was small, bathroom very good size. No complimentary breakfast and I am sure I saw it listed on your website.

Stayed in March 2025

They don’t have an agreement with parking lot next door ,

Stayed in March 2025

The very loud packaged terminal air conditioner (PTAC) in the room, common in NYC. We couldn’t sleep at all, had to turn it off, preferring quiet over the heat.

Very good location, looks like has been recently refurbished, very impressive room size in Manhattan for a Marriott hotel. Safe street, street lights over night.

Stayed in January 2025

Pretty sure we had a queen sized bed not a king. But the room was ready early and very nice so not a big deal.

Early check in and check out at noon were ideal! Breakfast at the Starbucks/cafe was very good. Handy to be on location.

Stayed in March 2025

Some of the area just outside of the hotel.

Staff was very friendly and helpful!

Stayed in March 2025

The gym was ok, but not variety

The rooms are quite large for NYC. I already had much smaller rooms

Stayed in March 2025

The Marriott Times Square West is very well located in a nice area of New York, close to all the attractions and Time Square. The room was confortable and well equiped, with a nice and modern bathroom. The value for money was good when you compare to the hotlels of the same category in NY.

Stayed in January 2025

Slow elevators

Clean room, plenty of space for NYC, super helpful staff, great location.

Stayed in January 2025

I was in town for the Big East Tournament at Madison Square Garden. The hotel was in great proximity to get to and from the arena. It was also close to subway stations for easy transportation around the city. The room is small but completely adequate. It was clean and comfortable. The hotel facilities were clean.

Stayed in March 2025

I'd really love a microwave in every hotel room I stay in, but hey ... not here.

The location was amazing - a short walk to Times Square, and right in the middle of the Garment Precinct - for anyone who has an obsession with all things sewing (like my spouse). There were also a number of great small restaurants nearby. The staff were great - friendly, courteous and helpful. The room was well appointed and comfortable.

Stayed in March 2025

I requested room service to make my room day after day And for 4 nights I didn’t c the room service and my room is not cleaned

Near and u can walk to many facilities and shops

Stayed in March 2025

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Amazing property, extremely well located.The staff was very nice and friendly. The room was tiny, but clean and nice. They also have a small restaurant and a gym facility.I would definitely recommend this hotel.

Stayed in January 2025

There was an issues getting hot water in the morning. I had to wait to shower at night.

room was spacious and the bed was comfortable. the staff was very attentive and responsive to our needs

Stayed in February 2025

The coffee kettle in my room wasn’t working and nothing could Be done about it

I loved the location because it’s was close to time square. The rooms were neat and the staffs were always ready to help🙂

Stayed in January 2025

Rooms in lower floors with a view to the inner yard have no very good view, but it's NYC. The upper floors are much better.

The hotel is in a perfect place a few minutes to Times, 15 minutes to Central Park: small shops downstairs, and the metro station is also a few minutes away. In the lobby they have a cafeteria, we didn't eat there, but looks good, and also they serve Starbucks coffee :). All good, it worth staying.

Stayed in February 2025

I didn't like, that I haven't got back the 200 USD damage deposit and I don't understand why. I sent two e-mails for information, but so far no answer from the hotel.

Location was perfect.

Stayed in January 2025

Water pressure in shower not great.

Good location. Decent size room (For New York) If you just want a decent, clean room for exploring New York this is great. Times Square, Central Park, Bryant Park, Macys, Hudson Yards all walkable from here. Plus close to 8/9th Ave (better choice of restaurants than the tourist traps!)

Stayed in January 2025

The guest service attendant services were very convenient

Stayed in February 2025

Breakfast should be included.

Breakfast was not included which was why I did not purchase it.

Stayed in January 2025

Great personel, especially Catherine, always keen to help and very professional.

Stayed in February 2025

It’s true that there are some homeless people at the street and sometimes it smells but they did not approach us nor we felt unsafe. They are everywhere around midtown and especially times square area. I was asked at the desk if i’d like daily cleaning, but the maid skipped couple of days. Also very strange - since we were two friends sharing the bed (no separates left), we asked for a spare blanket/comforter. Took 3 attempts to receive it (reception would forget) and then they would take it away after each cleaning during 7 days. Each time we should call again and ask for it back - not a tragedy but funny why? They also take the deposit from a card (100 per night or 300 tops) and it wasn’t very comfortable for me as i’m a foreigner and it will take forever to receive it back. Wasn’t possible to pay deposit in cash.

Awesome value for money! I was travelling during off season in febuary and booked through a deal. Due to my birthday they upgraded my room for a higher floor with a view - thank you so much:) beds were so comfy, bathroom was big and had a bathtube. TV with netflix and bluetooth. Clean, cozy, doesn’t feel busy even when fully booked.

Stayed in February 2025

The breakfast was not included into the daily rate.

The room was spacious. Location is great - walking distance to lots of attractions. The bed was very comfortable and relaxing.

Stayed in January 2025

The rooms were so small

It was super clean, secure and well placed. It wasn’t far from Times Square

Stayed in February 2025

We left our souvenirs behind and they kindly sent us them!

Stayed in January 2025