Travelling family with 2 boys 7 and 11. We got the time square view and it was great . Room small but expected . Location is perfect ! Rooms very clean and staff very welcoming. Yes there is a separate lift from ground to level 1 but we didn’t have any issues with waiting for lifts etc… would recommend and the level 1 roof bar view is amazing and a very pleasant place. There no coffee making facilities in the room but can be requested . Really there 4 good coffee shops within 50 metres of hotel, so maybe it isn’t needed. Thank you guys we really enjoyed our first time in New York from Aussie land and will defiantly be back and stay here again. Maybe 2 rooms next time as boys be bigger .

Stayed in April 2025

I loved the location.

Stayed in March 2025

Love love LOVE M Social. This is my second time staying at this property & it was absolutely amazing yet again. They property is clean, however they could stand to dust a bit more!

Stayed in April 2025

Rooms were not that clean

The location was amazing and customer service was great

Stayed in March 2025

They could enter into an agreement for the parking

Location and staff

Stayed in March 2025

A great modern interior hotel with fantastic views , location and good value for money . If you want to be in the heart of manhatten then this hotel doesn't disappoint.

Stayed in March 2025

Nothing in particular

Great location, good value for money

Stayed in February 2025

There was two elevators to go to the front desk. You always had to wait. We had problems with electric outlets.

Great location.

Stayed in March 2025

Entry can be better and fancier .lifts are alwasy full

Location

Stayed in March 2025

Long wait to check-in

Nice and convenient

Stayed in February 2025

The staff were excellent .. a couple of issues we had were rectified immediately

Stayed in March 2025

Our air conditioner had an open valve one night which prevented us from sleeping all that well, but it was fixed very quickly after we asked for someone to look at it. The serviceman was polite and efficient.

The Times Square view room is exactly as it is depicted in the advertising.

Stayed in March 2025

Great location to Time Square. We had an amazing view from our room. The staff was super friendly and extremely accommodating.

Stayed in March 2025

Stain on couch in room was definitely sus. Many handprints throughout the room, windows and light switches and areas like that need some cleaning

Local & price

Stayed in March 2025

Drinks are overpriced and staff are not friendly.

The rooftop views

Stayed in March 2025

A lot of children around, Being on the same floor as a high school. Having a student watcher sitting in front of my door. A rag was under my bed sheet dirty and stiff.

The location was GREAT! Views were AMAZING!

Stayed in March 2025

Room wasn’t so crisp. Sheets could have been whiter and windows dirty. No lotion. I could hear the upstairs people.

Price but the resort fee was not included. Good bar area. The roof area wasn’t open. Note that the roof is mid-level, not all the way on top. I liked $10 credit towards drinks.

Stayed in March 2025

Some kids were loud but staff helped take care of this

Clean, well located

Stayed in March 2025

The rooms/interior seems a little hard to climate control (was always on the warm side), but this was minor given the location and other positives during our stay.

The hotel is upscale and very nice without being outrageously expensive, which is even more impressive given its ideal location on Broadway and in close proximity to Times Square.

Stayed in March 2025

I didn't like your paying policy. Not only do you charge extra money without any notice (I haven't been advised or aware of the fact that you will add an extra 400 dollars deposit, which was a very unpleasant surprise ). I don't understand why you simply don't add a note about the deposit with the booking confirmation. Yes, it was refunded to me 4 days after our checkout, but this was an unplanned expense that we were not prepared for.

The view from the terrace was incredible. Location of the hotel was perfect.

Stayed in March 2025

N/A

Staff was helpful when we requested a microwave for our room. Clean room and bathroom, close to multiple subway stations, Central Park and Times Square. Would go back.

Stayed in February 2025

Location

Stayed in February 2025

Expected a view of Times Square but had a partial view of 52nd St. and mostly lower buildings to the side. I stayed here 20 years ago when it was the Novotel, and quite frankly, some of the carpeting appeared to be the same. Wallpaper in hallways was marred with gouges from the cleaning trolleys. But these are minor observations. One major complaint is with the heating/cooling split system. The actual temperature and the set temperature never really coincided, and the confusing instructions were not helpful.

Superb location; handy to theatre, shopping, restaurants, etc. The general vibe is upbeat & exciting! Overall, I would definitely book again.

Stayed in March 2025

The location was great. The room was a good size and had everything I needed

Stayed in March 2025