The lobby and elevators

No breakfast was provided.

Stayed in March 2025

To dark need more white clean soft colors around All reception area is Dark not so good to enjoy need renovations on carpets and room

Position

Stayed in April 2025

Nice experience. Only thing is the air circulation system must be revised as it is noisy and looks old.

Stayed in March 2025

Location was great! Staff was very nice !

Stayed in March 2025

A little small, noise from the street and could be a little cleaner, but no real complaints otherwise.

Perfect location that can't be beat. The room felt safe and was everything I needed for this stay. Natalie from reception was especially helpful.

Stayed in March 2025

The size of the room was surprising

Location is great

Stayed in March 2025

No water glass in room….mattress needed replacement .

Location

Stayed in March 2025

in a 4 nights stay, only once the maid came to make the room. It would be nice to have a soft drinks vending machine,

location. Location. Location. a very good price for a double room with two beds.

Stayed in March 2025

The heating/cooling system in our room (1521) did not work. Room was nearly 80 degrees very hot. No cups or drinking glasses provided in rooms. BIG problem. A guest shouldn’t have to go to another floor to get a paper cup at the ice dispenser. People need a cup to take medications, brush teeth, have a drink of water during the night. PUT CUPS IN ROOMS!

Location great all public transportation nearby.

Stayed in March 2025

Can't beat the location if you're in town for the theater. The loud music and heavy scents in the lobby are a little off putting. Rooms with single beds have doors facing the elevators. Ear plugs are a must and often weren't enough. Rooms and beds are comfortable enough. Bathrooms could use an upgrade or at least new grout and more thorough cleaning.

Stayed in March 2025

The elevators take a long time to come.

Great location.

Stayed in February 2025

Outdated Faulty equipment Found insects Sink was broken and flooded the floor

Great location Affordable

Stayed in February 2025

The bathroom really needs work. It was a shabby old tub with holes in the finish. The shower head was awful. Like something that would have been in a cheap apartment in the 1990s. The vanity was dented and old. The toilet was commercial grade with a public bathroom style flusher. The heat in our room was broken and wouldn’t turn off. We set it for 68 and when we got back to the room it had been running the whole time and our room was 78 degrees. We went to the front desk and someone assured us that someone would be right up to assist us. Maybe they came to your room. They didn’t come to mine. We ended up turning it off completely and opening the window. One of the elevators was broken and it took forever to get up and down.

Very swanky lobby in a great location. The room was nice enough.

Stayed in February 2025

Crowded

The location of my room

Stayed in February 2025

The room could've been a little bit more updated.

I liked the staff and the location.

Stayed in February 2025

Very small rooms. (Small even for NY standards)

Great location

Stayed in December 2024

Temperature in the lobby was cool

Breakfasted in the lobby Parisian cafe , food was good although it was a little expensive. The temperature was cool in the cafe.

Stayed in December 2024

The air conditioner is too loud and didn't work properly. Even when disconnected, it was still loud and didn't allow me to sleep well.

Location was perfect.

Stayed in December 2024

Not having a kettle in the room meaning there was an extra charge every day to get hot drinks. The room was small and the TV was very obstructive. Not all the plug sockets worked in the room. There was an unnecessary charge for holding luggage on arrival and departure.

The water machine was handy, the lobby area was nice and the location was good.

Stayed in December 2024

Nothing

The location is perfect

Stayed in December 2024

It was some different smell coming in room

Location

Stayed in December 2024

The coat hanger had fallen off from the wall previously, there was still marks of it and hadn't been replaced, in winter it would've been nice to have one. The room was quite small, not a lot of space to get around the bed. It's quite a busy time of the year, and unfortunately some of the elevators were working on and off, leading to a long wait time to get one, if there wasn't a long queue of people waiting for an elevetors already...

The location is great, very convenient. The grand hall is really cosy and inviting, the bed was very comfortable.

Stayed in December 2024

Restroom needs updating. Larger night stand

Location and staff

Stayed in December 2024

Too noisy

Stayed in November 2024