It’s quite old.

It’s a nice location.

Stayed in December 2022

evrything

nothing

Stayed in November 2022

Pool water was cold. Sauna took a long time to heat up. Exercise Room has been closed for the past year. Only 1 elevator.

Room and bed were clean and comfortable. Breakfast was good and area was clean. Location was great.

Stayed in December 2022

Was not able to pay cash for my stay. We were put in an older room. It was clean, but for the amount we were paying it should have been a nicer, newer room.

Location

Stayed in December 2022

outdated, sheets were dirty, smelled weird in the hotel, way overpriced

The location and breakfast

Stayed in November 2022

Coffee was awful. Rooms need updated with mini k-cup coffee makers. Dried urine around the bottom of the toilet. Fitness room was closed. Pool was cold.

Location was great. Breakfast was nice.

Stayed in November 2022

elevator broke down one evening, we had to walk to the 3rd floor

location

Stayed in November 2022

Facilities were very dated and aged. Entire hotel is in desperate need of a remodel. No elevator near the lobby, only one (also in poor condition) on other end of hotel.

Cost vs other options in the area was good. Staff was friendly. Free breakfast was good. A lot of channels available on the TV.

Stayed in November 2022

We stayed one week not once was our room cleaned last three days didn't leave any shampoo or anything

Breakfast was great

Stayed in November 2022

N/A

Fair price, close to tourism, safe, easy parking.

Stayed in November 2022

the room outlets didn’t work and only 1 elevator

the pool

Stayed in October 2022

Flooring/furniture could use an update

close to things in Pigeon Forge

Stayed in October 2022

small breakfast space. not enough food when rooms are full. bathrooms were dirty tubs need replaced

close to everything. comfortable beds.

Stayed in October 2022

too short toilets

location

Stayed in October 2022

Staff went out of their way to help and be kind. Housekeeping cleaned room every day and changed towels daily

Stayed in October 2022

The interior is outdated and everything in it.It needs updating painting and all. The room is pretty average, outdated and dirty. Need to repaint to give it a brighter outlook.

The exterior building is okay.

Stayed in August 2022

Did not like location. Too far from most attractions . Hard to get out of parking lot. Needed a handicap room but couldn't get one. Ask for toilet seat riser. It had not been cleaned fromm previous guest. Had to clean it before use.

Breakfast was ok. Room good

Stayed in October 2022

Everything metal in the bathroom was rusty, from the drop ceiling grid to the actual tub itself. What appeared to be black mold growing under the soap dish as well. Children in every adjacent room crying all night both nights and parents alternately yelling as loud as possible or ignoring them as the yanked the doors to the rooms open repeatedly against the security latches and slammed them shut. Website lists hottub, but only one jet and no heat does not a hottib provide. Not to mention the insupervised children diving in 3 feet of water.

Great location. Friendly, helpful staff.

Stayed in October 2022

Many things looked dingy, specifically the carpet, which was also peeling up at the wall. There was rust in areas in the bathroom and the fan didn't work. The hotel staff didn't know why the jets on the spa area of the pool weren't working (only 1/6 did), and the sauna didn't function well. The breakfast barely changed (we told it changed daily. Literally the only change was link sausage one day instead of patties). There was an accident by a kid one night (assuming pee/puke/vomit) and they closed it the whole night saying it'd be open the next day at 9 am (which is understandable). My child cried a lot (all he wanted was to swim) - it wasn't open the next morning, and they hadn't even treated it yet. When we finally asked again at 1 pm, they said they just had to check it to open it, and it was open in like 5 minutes - so I'm glad we asked again. The entire stay the pool and the hallway near it, smelled like straight up chlorine (way more than I'm used to), and the water was kinda dingy. The elevator did break one day, and was down for a day and a half - the staff were very nice and helped people with bags, etc., but it went from being slow and creaking before, to much quicker after, which made me wary in general.

The beds were comfortable, there was an indoor pool, most of the staff were nice, and there was breakfast in a very nice area. It did have amazing views of the mountains (and we specifically could see King Kong climbing the tower at the Wax Museum). The shower to rinse off at the pool was nice and also temp controlled. It's a nice location, and easy to get in and out of for the most part. Easy parking.

Stayed in October 2022

Beds extremely firm, uncomfortable. Air conditioner fan not working properly.

Stayed in October 2022

Room had several electrical outlets that didn't work. No USB outlet in desk lamp, and no power there anyway. The pool needs better maintenance, chemicals and esthetics.

Staff friendly and helpful.

Stayed in October 2022

The fan didn't work in the bathroom, and the back door access was broken, and didn't lock.

Great location! Friendly staff! Good breakfast!

Stayed in October 2022

All the problems. Pool closed/Fitness Room closed/Elevator broke/Commode clogged

Breakfast was good-wide variety to choose from. Front desk was nice & helpful

Stayed in October 2022

Tub would not drain when showering, overrated price, outdated furniture, no vent in the bathroom, broken elevator and breakfast could have been better

Clean, free breakfast

Stayed in October 2022

Property needs a complete update. Web said breakfast but was continental. Our rooms were not clean except towels/sheets. Bathroom walls filthy. Smelled of urine. Should have took pictures if I knew I could post them.

Only the location.

Stayed in October 2022