Only first tv Internet wasn't working in the Queen room. Basic tv worked great so it was ok. That's the only issue.

Everything was great I loved it. Wasn't harassed by the property staffed. So it was great.

Stayed in June 2024

The water in the shower was very slow took forever to take a decent shower. My bedspread was coming apart at the bottom with the filling coming out. Looked liked the floor had not been vacuumed upon arrival.

I liked the location. Out on the balcony you could see the river and it was decorated for Christmas on the other side. I liked the size of the condo and the living room furniture. Very nice and homey feeling.

Stayed in December 2022

privacy, location

Stayed in July 2022

needs some updates be still good

easy to get in and out

Stayed in August 2022

The outside balcony could of been cleaned better. There was a lot of spiderwebs.

The location was great.

Stayed in July 2022

could use a little TLC and an update. was not a fan of all the exposed cords just hanging from the TVs. the back bed could use a new mattress. name of the WiFi network in the information about the place was difficult to find due to multiple ones called river place guest.

great location!!! plenty of room for all of us. a little dated as far as style but was clean.

Stayed in July 2022

seemed pricey for the property. the knob on the shower in 2nd bathroom was sitting in the side of the tub. appliances need updated

location. fast elevator

Stayed in July 2022

Shower and wifi

Stayed in July 2022

Property needs alot of repairments or remodeled.

The city is fantasgic. Attractions and everytging.

Stayed in July 2022

not enough luggage carts

everything was clean

Stayed in June 2022

The house furniture was old and smelling cigarettes smoke

The locations and the staff quick response and the fact that they understood I needed my service dog with me.

Stayed in July 2024

The property was filthy. Absolutely disgusting. There was no staff available to help us.

Location

Stayed in December 2023

Roaches !!! And they knew about it

Stayed in August 2023

very unclean. all the linens were stained. walls had food spills on them. funny smell inside. beds were very uncomfortable and outdated. pullout bed was u unusable ( sunk in the middle).

The location would be the only upside to this property.

Stayed in March 2023

cleanliness, food was left from previous guest on top of fridge. Floors could have been cleaned and tub could be cleaner. Dust was on all shelves and flat surfaces.

location and the beds were good

Stayed in January 2023

WiFi did not work, heat in living room was not warm, outlets in master bedroom don’t work so our phones and electronics could not be charged in the room, no remote to tv in master bedroom, gummies and a balloon under spare bed. We had to use our hotspot on our phones to even watch some tv and use our electronics. This will cost us a lot of money on our phone plan.

location is great

Stayed in November 2022

Could have been cleaner, floors, couches, drapes, mirrors, either stained or just dirty. I have pictures of everything to back up what I am saying. I rented Paradise, but ended up with River Retreat. Thank goodness the sheets were clean, towels were all stained. Refrigerator needs work, leaks onto the first shelf, froze some of our food that was on the first shelf. Place did not look like it had been dusted on the back of chairs, crumbs, the coffee table really needs to be cleaned, glass top and dirt all underneath the glasses. Furniture needs to be repaired or new. In some place the living drapes were just barely hanging on the rod.

Close to the main drag in Pigeon Forge.

Stayed in September 2022

toilet leaking

Stayed in August 2022

The place including the pool was a run down dump

SEAN!!!! He was the ONLY human we met face to face to talk to!!!

Stayed in August 2022

This is not what is pictured. we could not even stay in this place. Had to book another place.

Stayed in August 2022

Was supposed to have pull out bed in living room just had couches

No breakfast there

Stayed in June 2022

No washer ad dryer as pictured no locking exterior doors no linens the place was dirty -PANTIES from previous renter left under our bed! Rails so small a child fits through them on the 3rd floor!

Stayed in June 2022

Pictures on site are not the same apartment. Bait and switch. Apartment is very run-down. Air in living room and master bedroom doesn't work. Couldn't adjust shower in one of the bathrooms. Bath tub and shower curtain in master bathroom was nasty. Several tiles were missing on balcony. We were on 6th floor and elevator was down the entire time. When I contacted vacasa to complain I was told that was not the first time she had been told that the pictures on Booking.com don't match the actual apartment. The only thing they could offer was moving us to another rental that was not convenient to main strip. If I wanted to choose a spot that was out of town I could have done that on my own. Will never rent through this company again.

Location

Stayed in June 2022

Had the code, but wasn't given a room # in any of my emails. Had to go to a completely different hotel for them to help us out. The manager of the condos was extremely rude. Well never go there again!

The location.

Stayed in June 2022