2179 Parkway, Pigeon Forge, TN 37863, United States
#436 of 553 hotels in Pigeon Forge
Guests' ChoiceBased on 1791 hotel reviews
6.9Cleanliness
7.3
Comfort
7.3
Location
8.1
Facilities
7.0
Staff
7.7
Value for money
7.7
Free Wifi
7.9
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End of dialog contentReviewed: April 17, 2023
Jelena
United StatesThe 80.00 deposit
The location
Stayed in April 2023
Reviewed: April 17, 2023
Lisa
United StatesThe staff at night was not friendly at all.They were always on the phone. You ask a question, and he would just stare at you. The key cards didn't stay working the whole time. We had to get 2 set of keys before they got us in our room on the 2nd day. The room did not get clean the 2nd day. Fresh towles were left on a wet sink. The floor was not clean.
The location was good.
Stayed in April 2023
Reviewed: April 16, 2023
Alexis
United StatesThe drive up to the hotel itself is a a trek. The hotel is located at the top of a hill, which is no fault of anyone. Just important to be aware of when coming and going. It was in a central location to all the places we were going to visit, so that was a place.
It was a nice hotel, but could definitely benefit from some remodeling/upgrades. It was good for the price, the beds were comfortable, the room was clean, and the staff was nice.
Stayed in March 2023
Reviewed: April 12, 2023
Madison
United StatesHow nice the staff is. Made you feel welcome.
Stayed in April 2023
Reviewed: April 10, 2023
Mary
United StatesHaving to beg for towels
Jacuzzi
Stayed in April 2023
Reviewed: April 10, 2023
Tammy
United Statesthe shower water wasn’t real hot
price and convenience
Stayed in April 2023
Reviewed: April 10, 2023
Carrie
United StatesNeeds some updating. Loud kids in hallways. Bring earplugs to sleep.
Great price. Great location. If your looking for just a place to sleep, then this will work fine. No frills, and for the price, expect some updating needed.
Stayed in April 2023
Reviewed: April 6, 2023
Nathan
United StatesThe entrance drive to the hotel was little confusing
Good beds nice staff
Stayed in April 2023
Reviewed: April 4, 2023
Chelsea
AustraliaThe staff at check-in were not the friendliest and was stood waiting for ages to get served. Came back down to ask about password for WiFi and was obviously an inconvenience.
Good value for money and the location was great.
Stayed in April 2023
Reviewed: April 4, 2023
Freida
United StatesThey have 2 toilet paper holders in the bathroom and that is all they put in the room for a 7 night reservation. If they used the bigger rolls that are made now that last longer that probably would have been plenty but the rolls were the smallest I have seen in a hotel and only 1 ply. Basically because I stayed in my room most of the time I went through one roll a day. And I waited until I was completely out before asking for more on my third day I only received one roll. Basically what I want to say is people don't wait until you run out to ask for your toilet paper. This is really the only thing I did not like about my stay.
They put me on the 1st floor honoring my request for a room with no steps even though there is an elevator. The room was big and roomy, very comfortable and clean. Even though booking. com says the continental breakfast is an extra charge of .10 per person per night it is actually free and included in the price of the rooms.
Stayed in April 2023
Reviewed: March 30, 2023
Hailee
United StatesWe had to plug in just about everything. All lamps and even the TV, which involved trying to move the dresser and get behind it. Not fun. Very strange.
The staff was very friendly. Allowed me to return to the room after check out because I left my phone on the bed.
Stayed in March 2023
Reviewed: March 27, 2023
Lonnie
United Statesplenty of parking spaces.
Stayed in March 2023
Reviewed: March 27, 2023
Sandy
United StatesOne door entrance and one elevator
Easy check in and clean
Stayed in March 2023
Reviewed: March 19, 2023
Christopher
United Statesn/a
they work with me
Stayed in March 2023
Reviewed: March 18, 2023
Marcilla
United StatesHair on the pillows
Stayed in February 2023
Reviewed: March 16, 2023
Rayma
Canadasmelled like old cigarette smoke
location
Stayed in March 2023
Reviewed: March 16, 2023
Brandy
United StatesDidn't like not knowing about the $80 deposit until check in, they will either hold to your card for 3-5 business days unless you pay cash deposit, which I suggest! Need more variety for breakfast items, only little Debbie's, muffins or cereal to choose from while we were there
Location was great, up on the hill away from most of the noise on the parkway. I thought it was much better than the other reviews I had read about honestly
Stayed in March 2023
Reviewed: March 13, 2023
Miller
United Statesrude night staff
comfortable beds.
Stayed in March 2023
Reviewed: March 13, 2023
Patty
United StatesDidn't like the coffee.
Location was good. Room was spacious. Free breakfast with multiple choices of cereal, bagel, muffins, little Debbies, orange juice.
Stayed in March 2023
Reviewed: March 13, 2023
Sharon
United StatesUpdate it a little. Also not so many no smoking signs are really necessary at least I don't think so. But overall they were super!
I liked that they had a breakfast! So many places don't.
Stayed in March 2023
Reviewed: March 13, 2023
Whitney
United StatesLocation and price it was clean
They were nice and the price was affordable
Stayed in March 2023
Reviewed: March 12, 2023
Tiffany
United StatesSome of the rooms could use a deep clean. I mean it was clean, I'm a house cleaner and some things could use a little more care. Some of the rooms have carpet and others vinyl planks.
Most friendly staff ever. The beds were super comfy. The water got hot quick and the best shower pressure in any hotel I have stayed at.
Stayed in March 2023
Reviewed: March 6, 2023
Tucker
United Statescan’t smoke
on a hill
Stayed in March 2023
Reviewed: February 28, 2023
Teresa
United StatesOne time I came I wanted an early check in and when I got here my room wasn't ready hours after I was supposed to be there and I had to wait in my car until it was ready, bright side the house keeper got the room ready quick an I didn't wait long. Another time I had issues with my reservation and needed to speak to the supervisor and after three days of me calling and leaving messages, I got to speak to him. But he did fix my situation. Only other thing that wasn't good was the one time I stayed in the one room, it was near the pool so maybe that was why, but I had an awful smell.
Pros, I've been coming here now a few times. It's very convenient. Showers are good pressure and clean. Bed are descent for sleeping. No signs of bugs! Pleasant workers. Don't wait more than a day for security deposit to be returned.
Stayed in February 2023
Reviewed: February 27, 2023
Sherry
United StatesThe beds was to hard for me. But everything else was good.
Good location and price was great.
Stayed in February 2023
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