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Reviews of Hotel Pigeon Forge This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2179 Parkway, Pigeon Forge, TN 37863, United States

#437 of 554 hotels in Pigeon Forge

Guests' Choice

Review Score

Based on 1789 hotel reviews

6.9

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.3

  • Location

    8.1

  • Facilities

    7.0

  • Staff

    7.7

  • Value for money

    7.7

  • Free Wifi

    7.9

Verified guest reviews from real Bookers

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Showing 601 - 625

  • Reviewed: September 18, 2023

    1.0
    Very Poor
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Had a problem there very unhappy

    Stayed in September 2023

  • Reviewed: September 13, 2023

    10
    It was clean nice up to date with new stuff. Very nice
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was great

    It was wonderful

    Stayed in August 2023

  • Reviewed: September 11, 2023

    10
    over all very good!
    • Business trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night

    breakfast kinda sucked/compared to other places. chocklet cup cakes small packaged 2 little sausage biscuts packaged in a pair/That was it.

    very clean//however in the bathroom a few rough spots was just painted over//And the towel rack fell off the wall.other than that the stay was awesome and clean.

    Stayed in September 2023

  • Reviewed: September 10, 2023

    10
    Great
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything

    Awsome

    Stayed in September 2023

  • Reviewed: September 9, 2023

    9.0
    We enjoyed our stay and we will be back.
    • Leisure trip
    • Couple
    • Suite with Spa Bath
    • Stayed 5 nights
    • Submitted from a mobile device

    A little slow on house keeping. But everything was taken care of when we asked.

    The location was great. Close to many restaurants and attractions.

    Stayed in September 2023

  • Reviewed: September 4, 2023

    5.0
    Fair
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The keys took to long to read for getting in the room. And not enough lighting .

    That it was clean .

    Stayed in September 2023

  • Reviewed: September 4, 2023

    5.0
    I will not return
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    just really outdated smelled like water damage Only Yolanda was friendly and the maintenance lady Rest of staff made us feel like a nuisance Breakfast was not good

    Comfortable and clean

    Stayed in September 2023

  • Reviewed: September 4, 2023

    2.0
    Room not cleaned since the last person rented it!!
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Our room wasn't clean before we arrived. There were reciepts and other pieces of trash in the cabinet next to the microwave, a used coffee pod in the pot, something sticky smeared across the entire counter, food left in the microwave (the whole room smelled like it), no coffee or condiments left on the counter and I'm afraid to look at the beds. It's a holiday and everything is full. We are going to make the best of it and get through the night, but I'll NEVER be back. Not worth the money. The Vista is a better option.

    Great location. On the main strip where you can walk to tons of attractions.

    Stayed in September 2023

  • Reviewed: September 4, 2023

    9.0
    Worth the price.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights

    I had asked for a ground floor room when i booked, but received a fourth floor room.

    The beds were really comfortable. The room was ok. Great for the price we paid.

    Stayed in July 2023

  • Reviewed: August 29, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 9 nights
    • Submitted from a mobile device

    All of the abouve

    The nite lady was very nasty talking to people,, and I was like to ,,when I called and ask about if the motel had a outside door to my RM. Open door n parking lot,,and the same lady that was nasty to us was the one that told me the motel have door to parking lot like a regular motel ,,if she would have said no ,,we would have went somewhere else,,,as for the people that clean that was nice but the lady at desk was very nasty to us every time u ask her something she was like she didn't want to talk to white people ,,,will not stay with y'all every again and we come there every yr,for at least 9to10days every yr, thank u have a great day ,,,,, PS get rid of the nite lady very nasty to people ,,,

    Stayed in August 2023

  • Reviewed: August 28, 2023

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The complimentary breakfast. Needs some improvement. Had to have door keys remade quite often. After being completely locked out the owner came and checked the door lock battery and replaced them. No more troubles after that.

    Did not smell, friendly staff, little dated but looks like they are updating. Nice Lobby.

    Stayed in August 2023

  • Reviewed: August 28, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    We had a great stay. The staff decorated our room for my birthday before our arrival. We had a great first floor room.

    Stayed in August 2023

  • Reviewed: August 27, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Slow internet.

    Stayed in August 2023

  • Reviewed: August 24, 2023

    4.0
    Not what it use to be
    • Business trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Noise at night

    Not a breakfast for diabetics

    Stayed in August 2023

  • Reviewed: August 22, 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The bed was caving in on us and way to small said it was a queen but was a full

    The pool

    Stayed in July 2023

  • Reviewed: August 21, 2023

    9.0
    Great place
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Had to go buy pillows the pillows in room was dirty

    Love the location, the staff was amazing, had a great time at pool, room was good.

    Stayed in August 2023

  • Reviewed: August 20, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bed linens had not been changed. Found socks and cookie crumbs in sheets when turned down. The staff was very responsive when I talked with them. The cake right away to change the bed linens.

    Staff very responsive.

    Stayed in August 2023

  • Reviewed: August 17, 2023

    1.0
    Bed bugs
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The freaking bed bugs

    Nothing

    Stayed in August 2023

  • Reviewed: August 14, 2023

    10
    Very nice quiet hotel!
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing!

    Very nice!

    Stayed in July 2023

  • Reviewed: August 14, 2023

    5.0
    Overall not bad.
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night

    I did not like the fact they do not notify in advance that there will be a "security deposit" that is to be paid/held when you check in, yes, it's refunded upon checkout. They also charge a fee if the room is ready and they allow you an early check in. I personally dealt with 3 different front desks clerks, the first one wasn't very friendly. The last 2 were pretty good. I also didn't care for the location.

    The beds were comfortable and clean.

    Stayed in July 2023

  • Reviewed: August 12, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights

    First night room was floor wet with bad musky smell. Just a horrible smell and night. They would not replace this room until the next day. Will not stay here again.

    Change of room next day.

    Stayed in July 2023

  • Reviewed: August 10, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Suite with Spa Bath
    • Stayed 3 nights
    • Submitted from a mobile device

    The bed was absolutely horrible!!! Very very uncomfortable

    Stayed in August 2023

  • Reviewed: August 10, 2023

    10
    Best ever
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Didn't have breakfast. I felt safe there. I will be back. Pool clean everything was clean. Friendly people. Great place to stay. I've told everyone how nice it was.

    Stayed in July 2023

  • Reviewed: August 7, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very outdated. Musky smell. Small beds

    Price

    Stayed in August 2023

  • Reviewed: August 5, 2023

    1.0
    I hv video proof of the roches!!!! Don't stay here if u complain they say u were smoking!! Liars!!!
    • Leisure trip
    • Couple
    • Suite with Spa Bath
    • Stayed 1 night
    • Submitted from a mobile device

    The lady at the front desk was very rude!!! And adv to spray room for bugs as a fix to the issue!! And said there's nothing they can do,....DONT STY HERE ITS TERRIBLE

    DONT STY HERE!!! I complained that there were roaches in the room the front desk person said they would send house keeping house keeping came to the room looking like junkies I didn't know who they were knocking on my door with regular clothes on and no shoes!! They offered to spray bug spray in my room that I paid $150 a night for I refused adv I'm checking out they pull the microwave out and there were roach eggs on top of the microwave and bugs that I killed and a bug crawling on my towel in which the housekeeper grabbed off the floor and took with her due to the roach still alive and crawling (I Have the video to prove it all!!! After requesting a refund I was accused of smoking which was a lie!! Bc they didn't want to give a refund!!!

    Stayed in August 2023

Showing 601 - 625

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