2179 Parkway, Pigeon Forge, TN 37863, United States
#437 of 554 hotels in Pigeon Forge
Guests' ChoiceBased on 1789 hotel reviews
6.9Cleanliness
7.3
Comfort
7.3
Location
8.1
Facilities
7.0
Staff
7.7
Value for money
7.7
Free Wifi
7.9
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End of dialog contentReviewed: September 18, 2023
Maude
United StatesHad a problem there very unhappy
Stayed in September 2023
Reviewed: September 13, 2023
Veronica
United StatesIt was great
It was wonderful
Stayed in August 2023
Reviewed: September 11, 2023
Malachi
United Statesbreakfast kinda sucked/compared to other places. chocklet cup cakes small packaged 2 little sausage biscuts packaged in a pair/That was it.
very clean//however in the bathroom a few rough spots was just painted over//And the towel rack fell off the wall.other than that the stay was awesome and clean.
Stayed in September 2023
Reviewed: September 10, 2023
Aaron
United StatesEverything
Awsome
Stayed in September 2023
Reviewed: September 9, 2023
Stephanie
United StatesA little slow on house keeping. But everything was taken care of when we asked.
The location was great. Close to many restaurants and attractions.
Stayed in September 2023
Reviewed: September 4, 2023
Nancy
United StatesThe keys took to long to read for getting in the room. And not enough lighting .
That it was clean .
Stayed in September 2023
Reviewed: September 4, 2023
Jeanette
United Statesjust really outdated smelled like water damage Only Yolanda was friendly and the maintenance lady Rest of staff made us feel like a nuisance Breakfast was not good
Comfortable and clean
Stayed in September 2023
Reviewed: September 4, 2023
Barrett
United StatesOur room wasn't clean before we arrived. There were reciepts and other pieces of trash in the cabinet next to the microwave, a used coffee pod in the pot, something sticky smeared across the entire counter, food left in the microwave (the whole room smelled like it), no coffee or condiments left on the counter and I'm afraid to look at the beds. It's a holiday and everything is full. We are going to make the best of it and get through the night, but I'll NEVER be back. Not worth the money. The Vista is a better option.
Great location. On the main strip where you can walk to tons of attractions.
Stayed in September 2023
Reviewed: September 4, 2023
Tiffany
United StatesI had asked for a ground floor room when i booked, but received a fourth floor room.
The beds were really comfortable. The room was ok. Great for the price we paid.
Stayed in July 2023
Reviewed: August 29, 2023
Jill
United StatesAll of the abouve
The nite lady was very nasty talking to people,, and I was like to ,,when I called and ask about if the motel had a outside door to my RM. Open door n parking lot,,and the same lady that was nasty to us was the one that told me the motel have door to parking lot like a regular motel ,,if she would have said no ,,we would have went somewhere else,,,as for the people that clean that was nice but the lady at desk was very nasty to us every time u ask her something she was like she didn't want to talk to white people ,,,will not stay with y'all every again and we come there every yr,for at least 9to10days every yr, thank u have a great day ,,,,, PS get rid of the nite lady very nasty to people ,,,
Stayed in August 2023
Reviewed: August 28, 2023
Catrina
United StatesThe complimentary breakfast. Needs some improvement. Had to have door keys remade quite often. After being completely locked out the owner came and checked the door lock battery and replaced them. No more troubles after that.
Did not smell, friendly staff, little dated but looks like they are updating. Nice Lobby.
Stayed in August 2023
Reviewed: August 28, 2023
Perkins
United StatesNothing
We had a great stay. The staff decorated our room for my birthday before our arrival. We had a great first floor room.
Stayed in August 2023
Reviewed: August 27, 2023
Stephen
United StatesSlow internet.
Stayed in August 2023
Reviewed: August 24, 2023
Terry
United StatesNoise at night
Not a breakfast for diabetics
Stayed in August 2023
Reviewed: August 22, 2023
Bobby
United StatesThe bed was caving in on us and way to small said it was a queen but was a full
The pool
Stayed in July 2023
Reviewed: August 21, 2023
Goodnough
United StatesHad to go buy pillows the pillows in room was dirty
Love the location, the staff was amazing, had a great time at pool, room was good.
Stayed in August 2023
Reviewed: August 20, 2023
Carol
United StatesThe bed linens had not been changed. Found socks and cookie crumbs in sheets when turned down. The staff was very responsive when I talked with them. The cake right away to change the bed linens.
Staff very responsive.
Stayed in August 2023
Reviewed: August 17, 2023
Lee
United StatesThe freaking bed bugs
Nothing
Stayed in August 2023
Reviewed: August 14, 2023
Misty
United StatesNothing!
Very nice!
Stayed in July 2023
Reviewed: August 14, 2023
Carol
United StatesI did not like the fact they do not notify in advance that there will be a "security deposit" that is to be paid/held when you check in, yes, it's refunded upon checkout. They also charge a fee if the room is ready and they allow you an early check in. I personally dealt with 3 different front desks clerks, the first one wasn't very friendly. The last 2 were pretty good. I also didn't care for the location.
The beds were comfortable and clean.
Stayed in July 2023
Reviewed: August 12, 2023
Joseph
United StatesFirst night room was floor wet with bad musky smell. Just a horrible smell and night. They would not replace this room until the next day. Will not stay here again.
Change of room next day.
Stayed in July 2023
Reviewed: August 10, 2023
Alisha
United StatesThe bed was absolutely horrible!!! Very very uncomfortable
Stayed in August 2023
Reviewed: August 10, 2023
Lunsford
United StatesNothing
Didn't have breakfast. I felt safe there. I will be back. Pool clean everything was clean. Friendly people. Great place to stay. I've told everyone how nice it was.
Stayed in July 2023
Reviewed: August 7, 2023
Andrea
United StatesVery outdated. Musky smell. Small beds
Price
Stayed in August 2023
Reviewed: August 5, 2023
Chere
United StatesThe lady at the front desk was very rude!!! And adv to spray room for bugs as a fix to the issue!! And said there's nothing they can do,....DONT STY HERE ITS TERRIBLE
DONT STY HERE!!! I complained that there were roaches in the room the front desk person said they would send house keeping house keeping came to the room looking like junkies I didn't know who they were knocking on my door with regular clothes on and no shoes!! They offered to spray bug spray in my room that I paid $150 a night for I refused adv I'm checking out they pull the microwave out and there were roach eggs on top of the microwave and bugs that I killed and a bug crawling on my towel in which the housekeeper grabbed off the floor and took with her due to the roach still alive and crawling (I Have the video to prove it all!!! After requesting a refund I was accused of smoking which was a lie!! Bc they didn't want to give a refund!!!
Stayed in August 2023
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