400 West 42nd Street, Hell's Kitchen, New York, NY 10036, United States
#180 of 430 hotels in New York
Guests' ChoiceBased on 10739 hotel reviews
8.3Cleanliness
8.4
Comfort
8.4
Location
9.4
Facilities
8.2
Staff
8.6
Value for money
8.1
Free Wifi
8.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: September 11, 2024
Keith
United StatesEverything was cool. Their were no issues.
I like the location. I liked the view. I liked the room Their were no issues with the Hotel.
Stayed in September 2024
Reviewed: September 10, 2024
Jennifer
United StatesTiny queen room and in my opinion, expensive for what you get.
Staff were very helpful and friendly. Location was great. Booked 2 accommodations at this property. 2 bedroom apartment was great. Queen deluxe room was tiny. Served our purpose for just sleeping and showering but so small.
Stayed in September 2024
Reviewed: September 10, 2024
Douglas
United StatesPrice
Location
Stayed in September 2024
Reviewed: September 9, 2024
Dana
United StatesRooms are run down and weren't very clean. Bed and pillows were uncomfortable and in need of replacing.
Convenient location. Easy access to the subway and times square. Room was very small, fine for a solo traveler.
Stayed in September 2024
Reviewed: September 9, 2024
Aoife
IrelandExcellent soundproofing, strong air con, proximity to key sights and transit
Stayed in September 2024
Reviewed: September 9, 2024
Shylee
Israelhigh price for a verry small room. Might be due to specific dates.
Clean and functional. Exactly as appears in pics
Stayed in September 2024
Reviewed: September 9, 2024
Ekaterina
United StatesIt was cold in a room even if turn the ac off 😔
Wonderful hotel! Location is the best! Also the big grocery store in a building. Beautiful lobby, bar! Very clean a room, amazing view!The clerk checked me into the room earlier than expected and registration was just for a couple minutes! You can imagine it guys?! Wow i was so happy. The price was soooo great as well! I will visit it again!
Stayed in September 2024
Reviewed: September 9, 2024
Yvonne
United StatesThe conditioner bottle broken.
Location was get to the theater house.
Stayed in August 2024
Reviewed: September 8, 2024
Marie
United StatesHotel was conveniently located, room was clean and bed comfortable.
Stayed in September 2024
Reviewed: September 8, 2024
Iustin
RomaniaSmall room. The bed is located right next to the window with no access on this side.
Good location in the Midtown Manhattan. Cleanliness. Towels and linen were changed daily. Many elevators.
Stayed in August 2024
Reviewed: September 7, 2024
Jose
United StatesSo clean
Perfect place
Stayed in September 2024
Reviewed: September 7, 2024
Christopher
United StatesTimes Square is littered with homeless people therefore getting to and from the hotel is filthy. The streets in front of it smells like piss.
Definitely a good location to be close to everything. Victor, the bartender, is the best.
Stayed in September 2024
Reviewed: September 7, 2024
Anastasiia
RussiaOur rooms had issues with cleanliness, because there was dust under the bed and web.
We liked the location, overall nice place.
Stayed in September 2024
Reviewed: September 7, 2024
Rohan
IndiaThey accommodated my date change request immediately. The room was small but comfortable. The location is excellent, about a 10 minute walk from Times Square and 5 minute walk to the nearest subway station.
Stayed in September 2024
Reviewed: September 6, 2024
Lee
United StatesReally nothing I don't like about this hotel. I felt very safe here. I like having to take an elevator to the actual lobby, and then take another elevator. However, if you are older and don't feel you, or roommate, can climb a ladder to sleep in top bunk, not the place for you. I am 54 yr old, but exercise and had no issues climbing into top bunk.
I really like the room. It is small, but served it's purpose. It kind of reminded me of a cruise ship room. I was traveling with my sister, and we were able to have our own bed - and each bunk has it's own TV and charging station in wall to charge all your devices - without paying higher price for a 2 double/queen room. The location is very nice - on 9th avenue, it is far enough from the heavy traffic to be quieter, but close enough to everything that you don't have to walk too far. I have stayed here several times and the staff is always super friendly and helpful.
Stayed in September 2024
Reviewed: September 6, 2024
Jan
SwitzerlandVery tight room for the money.
Amazing staff, especially the man working at the table for taxi service! And of course, it's a great location for exploring the city.
Stayed in August 2024
Reviewed: September 6, 2024
Zoe
United StatesIn Times Square
Stayed in August 2024
Reviewed: September 6, 2024
Maarten
NetherlandsThe gym was quite limited.
The location, close to time square.
Stayed in August 2024
Reviewed: September 6, 2024
Laura
United StatesThe first night was not ideal because one of the bathroom lights was on a sensor and it kept turning on throughout the night. I had to get up multiple times to turn it off so I had a terrible nights sleep. When I called the front desk they were very responsive and later that morning they changed out the switch.
I loved the location, it was close to many attractions, food, and subway.
Stayed in September 2024
Reviewed: September 6, 2024
Theodora
GreeceVery small room
Location, view, clean
Stayed in September 2024
Reviewed: September 6, 2024
Daniel
United States- Mattress in room was not comfortable - Bedding was thin and cheap
- location is great for conferences at the Javitts Center - Clean, efficient - Great city view from the gym - Shower was larger than I expected
Stayed in September 2024
Reviewed: September 5, 2024
Rastin
CanadaThe only part that I didn’t like is size of the rooms and beds are smaller
The location of the hotel is great and it was really clean
Stayed in September 2024
Reviewed: September 5, 2024
Leena
United StatesAir conditioning does not work the best
Clean rooms, amazing shower and hotel bar
Stayed in September 2024
Reviewed: September 5, 2024
Carlotta
ItalyI don't think that the stay is worth the price. I paid too much for what is worth. The staff members were great tho. Super reactive to any request (for example , we had an issue with dirty water coming from the sink/shower, they sent immediatly a plumber. He didn't fix the issue but at least he spent time coming)
The customer service was good. The hotel itself too. I would recommend this hotel to who has to do a quick trip and not a long stay. There is no enough space in the room for 2 luggages or 2 ppl for example.
Stayed in September 2024
Reviewed: September 5, 2024
Rachael
United KingdomQuite small rooms and couldn’t open window
Great location and perfect of you want somewhere to stay but are out and about all day
Stayed in September 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content