It is in a great location - so close to Times Square and a major underground station so it is very easy to get around NY if you are sightseeing. The staff were very friendly and helpful with swapping our room when the light stopped working in our room.

Stayed in July 2024

A couple of reception staff were slightly rude at times. The lady who works behind bar was extremely rude and very poor attitude. We thought it was just towards the three of us until other customers we got talking to about our New York trip, stated the same. We had already made a complaint, not sure if she was made aware as on our last night when we called in for one drink she was much better

Location great … for what we payed was fantastic

Stayed in July 2024

The room smells funny.

It was a perfect place to go to sleep after a long walk day.

Stayed in July 2024

Very busy

Neat and compact.

Stayed in July 2024

Times Square LOL it’s just very busy around there

Great facilities, lovely staff

Stayed in July 2024

Hotel has 2 separate elevators systems to reach the rooms, one from the street to the lobby, and another from there to the rooms. It is cumbersome and often very crowded.

We had a double room with 2 beds. It was set up as bunk beds given how tiny the room was. Nonetheless, it was all very confortable, even had a desk and chair, 2 tvs (one for each bed), and a super clean and modern bathroom. We felt a bit as in Japan, given the cleanness and smallness of it all.

Stayed in July 2024

The only downside was something the hotel can't really help, which is that 42nd Street is a mess! There was a lot of construction and scaffolding, and it's a big, busy street, quite dirty and downmarket. A shame, as even just one block up is much nicer, and there are plenty of nice cafes etc nearby. But they can't really help that. It was safe enough, and central, so we didn't mind.

We really enjoyed staying here - not least because the air-con was great, very useful as the weather was really hot. The staff were super-friendly and helpful and gave advice on New York, airport travel and a local bar where we could watch the football. They also have a secure luggage store, so we could safely leave our bags between check out and heading for the airport. The room was small as expected (the photo on the website was accurate), but clean and light with a great view, and well-designed to make the most of the space. It was also very quiet, despite the noise outside. Everything worked fine, and when my bedside light broke, they fixed it the same day. We liked the onsite gym and bar, the late checkout (midday) and having somewhere comfortable to wait before we left for the airport. It's also near a subway station (one block along), which we used every day. As it was the second cheapest hotel I could find (in a reasonable location), it was very good value for money.

Stayed in July 2024

the room should have a fridge in it nothing else really

the location is excellent Shantal and David at the reception were fantastic and very helpful I had a medication that should be kept in the fridge, but unfortunately, there was no fridge in the room I had to give my injection in the manager's fridge, but when I came to take it back, it was not cold everything is excellent location bed wifi staff everything you need is around your hotel 2 min walking distance if you like big rooms, don't go there for me, comparing the superb location and price, I was more than happy, and I will stay there again and again

Stayed in July 2024

N/A

Location

Stayed in July 2024

AC, it felt humid and hot in our room.

I loved that it was very quiet and was close proximity to everything.

Stayed in July 2024

Terrace was not open. No place to sit outside.

Location is great.

Stayed in June 2024

The safe in the room sometimes looks unresponsive sometimes ineffective

the location is undoubtedly very good being a couple blocks from times square and in the heart of Manhattan and then the familiar pod ambiance cool and convenient that's mentally comforting

Stayed in July 2024

It felt a little crowded for two people.

The location is great, just a short walk from the metro and Times Square. The rooms are on a high floor which offers a great view. The room is small but the bathroom is big enough. Plenty of cute places near by to have breakfast.

Stayed in June 2024

Great location, very modern and clean, friendly staff, I had breathtaking view. Room was tiny but it didn't bother me at all. Recommend it for sure!

Stayed in July 2024

elevator to reception is a bit confuse because not clear instruction on the ground floor

room a bit small

Stayed in June 2024

It would have been nice to have access to some complimentary water in the room or for there to be a publicly accessible water fountain with cold water, especially during the heat of summer.

I had stayed here previously and liked the value for money, proximity to eateries, and especially Times Square. I felt safe and privacy respected. I enjoyed seeing a wide range of people coming from all over.

Stayed in July 2024

I like that the property smelled fresh in the lobby, clean and welcoming.

Stayed in July 2024

The rooms are not spacious but we knew that beforehand, so...not complaining. The TV channels were disappointing as we could only watch 1 channel. We tried different ways to access other channels and it was not possible. We would have enjoyed having some more storage options. We would have appreciated having more breakfast options inside the hotel.

The location was perfect for us. The staff was amiable and helpful. It was very clean and it felt safe inside. The access to amenities and public transport from the hotel was excellent.

Stayed in July 2024

Patio was not open

Location

Stayed in July 2024

The coffee shop/bar inside the hotel didn’t have much choice of food.

We loved the position, very central in the city! The rooms were simple but efficient and very clean. The staff was extremely friendly and helpful!

Stayed in June 2024

rooms could have been a little bit bigger allowing for some kind of closet to put clothes in

Location very good, public transportation nearby and accessible

Stayed in July 2024

Room a bit small. Bath fan very noisy and couldn't be turned off. Luckily they changed my room to one with a not too noisy fan. Patrons should be able to turn them off.

Great location. Clean. Nice employees.

Stayed in June 2024

Outdoor terrace was closed, website says there’s a rooftop bar/restaurant but there isn’t one

Location, price, gym, security (need to use room card to get to rooms)

Stayed in July 2024

The rooms are small. If you are carrying large suitcases or lots of luggage it can get complicated to move around the room.

Super convenient location. Next to time square and Broadway and a lot of restaurants and entertainment. Short walk to the subway.

Stayed in July 2024

Charged me twice, but refunded it within 24hours

Better price than most hotels in that area. Room was bigger than expected Good shower

Stayed in June 2024