First, the sheets on one bed were stained (very obvious). Second, bc the rooms do not have a/c on when you arrive, we spent most of the night sweating to death.. room never cooled down. 3rd, it was clear the room wasn’t properly cleaned.. one can still had trash in it. The table/counter the coffee maker was on was filthy. Had not been wiped down, was missing coffee cups. Luckily I had lysol wipes to wipe everything down bc I was disgusted by this room! Had it not been so late when we arrived (traveling back home-only stopped to sleep) I would’ve demanded my money back and left that hotel!! The rating booking has needs to be downgraded!

Stayed in July 2023

the staff was completely incompetent. not only were they not friendly they had no clue on how to address any questions or concerns we had. a simple request to locate the laundry room was impossible. they messed up our payment transaction from day one. I had to request towels on a daily basis since we didn’t get housekeeping despite my direct request for it. I had to go ask for toilet paper on the second day bc our bathroom was not stocked. That same day I spoke with the housekeeper two different times in the hallway requesting service and she stated she will do our room. she did not. finally on the fourth day, Amber finally did get our room clean. the pool was nice early on in the week as it felt heated!! however soon after being in the pool room I noticed how dirty that too was. all week we noticed the same “messes” laying in the same spot. nothing seemed to be cleared on a daily basis let alone regularly. the dirt on the bottom of the pool was disgusting and the clumps of HAIR laying on the side of the pool then IN the pool was absolutely disgusting. picture added below. pool time for us ended. the Wi-Fi was horrible. I had better service disconnecting from the Wi-Fi actually. towards the end of the week even the toaster in the continental breakfast stopped working. the volume on the tv didn’t work. some of this may seem minuscule but you rent a room for a week you’d expect the basic necessities to be met. I know I do!!

the location

Stayed in July 2023

It was really a perfect stay!

The breakfast and staff were amazing! They gave us adjoining rooms which allowed our family to be together.

Stayed in July 2023

Found an M&M on the floor so apparently room wasn't thoroughly cleaned. Not a big deal normally but it was my tiny shihpoo puppy that found it. That could have been a dangerous situation if we didn't see her licking it and grabbed it away before she ate it as chocolate is dangerous to dogs.

Amber at the front desk was super nice and made our check in very easy.

Stayed in June 2023

No matter how many times we tried. We couldn't connect to Wi-Fi. Went to front desk and they got it on my tablet but when I went into room 134 it stopped working.

Clean comfortable friendly staff

Stayed in June 2023

Beds are very uncomfortable. Bathroom super tiny. Blood stains on shower curtain. Tears in sheets. Room hadn't been dusted, swept, or mopped for a very long time. Nowhere to charge a phone with a USB port. As soon as we got to our room we had to ask for TP and tissue, both empty upon entering. Cutting housekeeping staff are not doing any hotel any favors. There was only one young guy that we could find anywhere cleaning rooms. Only breakfast choices were cereal and boiled eggs if they were not out, and yogurt. The hotel is very outdated. It served its purpose, and that is all. We will never come back. Woke up with a backache for 3 mornings, then had to go elsewhere for breakfast. I will gladly pay the extra $25 per night to stay in a newer modern hotel across the street. We were not impressed.

The staff was very nice and friendly. The lobby and floors looked great but far different than the room.

Stayed in May 2023

room was so depressing, first floor with no window, only a door leading to the indoor pool. maybe i got unlucky

Stayed in May 2023

Phone didn’t work, WI-FI AND Tv

Nothing

Stayed in May 2023

we travel to Albert Lea often from Australia and find location great room and staff great

Stayed in April 2023

The door on the fitness room needs rubber bumpers or a closer to keep it from slamming.

The breakfast was very good and the hostess was friendly

Stayed in April 2023

Dead flys in the window tracks. Appearance of lower level rooms from the exterior by the back entrance was sketchy. Drapes at that level appeared to be falling apart.

Some updates have been done with laminate flooring in halls and rooms. comfortable beds and nice towels.

Stayed in April 2023

Floors were dirty and the sink in the bathroom had hair on it

Ok but could have at least 1 meat

Stayed in April 2023

The pullout couch wasnt too comfy, but the room was amazing and the bed too! I didnt sleep on it so I cant complain but my son wasnt a fan of the pullout. Dont let this be a reason to not stay here because they have an amazing hotel

This is one of the best hotels for the price I have ever been too. Dont let the outside fool you it is amazing inside!

Stayed in April 2023

very clean

Stayed in February 2023

The breakfast staff was less than sociable and actually quite rude about their apparent breakfast policy I will be exploring this further and you'll be getting another review on this one

Rooms were comfortable and accommodating

Stayed in February 2023

Not really too much of an issue, but room was a little smaller than most hotels I have stayed in the past couple of years.

Bed was incredibly comfortable. Room was clean. Good value for the price.

Stayed in February 2023

Clean and quiet people are always polite

Stayed in December 2022

the staff were very friendly.

Stayed in November 2022

friendly

Stayed in November 2022

breakfast was not great the pancake maker was broken…..our window leaked air bad so the room was extremely cold and the heat in the bathroom did not work at all so going from a cold hockey arena and wanting a warm shower didn’t work well as the bathroom was just as cold as outside due to it being on an outside wall did see a few broken windows in the building but it also looks like they may be in the middle of doing some work in it

the staff was amazing all of them were very friendly and kind the house keeper we had both days was absolutely amazing and so good with the kids

Stayed in November 2022

The room walls are paper thin

Turn out to be a great location from the highway

Stayed in October 2022

not very clean. needed updating. No plug in in bathroom. free breakfast was advertised when I booked and there was only coffee.

Stayed in October 2022

since it’s an older building it do had a dank/damp feel to it in my room. Was to warm to try to use heat to get rid of it and the fan helped a little but not enough.

Staff was friendly and helpful. Older building but updated

Stayed in October 2022

dirty rooms, dirty bathroom, smelly and heard every person talking all night in the lobby/hallway.

convenient location.

Stayed in October 2022

Good value, great pool!

Stayed in September 2022