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Reviews of Renaissance Columbus Westerville-Polaris Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

409 Altair Parkway, Westerville, OH 43082, United States

#1 of 4 hotels in Westerville

Guests' Choice

Review Score

Based on 230 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.7

  • Comfort

    9.7

  • Location

    9.4

  • Facilities

    9.6

  • Staff

    9.6

  • Value for money

    9.0

  • Free Wifi

    8.5

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: April 11, 2022

    10
    It was very clean and the bed was very comfortable!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    We didn’t eat breakfast there. Location was great.

    Stayed in April 2022

  • Reviewed: March 25, 2025

    6.0
    Okay
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Accessible
    • Stayed 3 nights
    • Submitted from a mobile device

    The lobby was extremely loud and noisy. The handicap parking spots were covered with ice. I asked the front desk staff to have it cleaned off but it didn’t get cleaned off.

    Nice big handicap room.

    Stayed in March 2025

  • Reviewed: October 17, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    The air was blowing right in our face.

    Stayed in October 2024

  • Reviewed: September 15, 2024

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Had a nasty glob of hair and what looked to be rust or blood in the shower. Took photos showed the front desk manger. But they ready only could do is say they were sorry. The main concern was that night 15-20 cars had their windows smashed out and was rob. We were very fortunate not to have ours damaged but we were in between two cars that were smashed out. We just do not leave things in the car. One car was less than 50 feet from the front door. I am surprised that the Front desk clerk did not hear anything. I mean 10 cars were right up front of the hotel. I assume car alarms had to be going off. The clerk had to be sleeping. This is actually a nice area so super surprised to see this the next morning.

    Stayed in August 2024

  • Reviewed: May 31, 2024

    7.0
    Yep, it's a Marriott
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    There were some plain frustrating things, and some odd things. The Wi-Fi was not free, unless you made (or already had) a Marriott account, after which case it was very tricky to connect one's reservation to the account. The Wi-Fi quality was also tiered, which seems ridiculous to separate the quality like that when everyone is already paying higher prices for their room. The room fridge didn't have a freezer included, unlike all of the other (cheaper) hotels we had stayed at that week. The "premium" features like Wi-Fi etc. felt gimmicky and wildly unnecessary.

    Everything was very clean! All smelled lovely and it was nice to have a hotel room with non-carpet flooring. The blinds were exceptionally good at blocking out the light. The staff were all friendly and helpful.

    Stayed in May 2024

  • Reviewed: March 7, 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Housekeeping knocking on my door more than once while I was trying to do a conference call before checkout on Sunday.

    The bed was not too soft or hard it was just right

    Stayed in March 2024

  • Reviewed: March 2, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The pillows were a little to soft for me. That was really the only complaint.

    Stayed in February 2024

  • Reviewed: February 26, 2024

    3.0
    Poor
    • Leisure trip
    • Group
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Being charged additional amount of money upon checking in

    Nice hotel

    Stayed in February 2024

  • Reviewed: November 21, 2023

    2.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was human and looked like dog hair all the bed closet to the window. (609 was the room) There was something growing inside the the Crack of the blue night stand, with coffee or whatever splashed down the wall the blue night stand was on, and my son found a crumbled up napkin when trying to look out the window at the bottom of the bed. I paid $220 for that hotel I shouldn't have to pay for wifi nore should I have to pay a extra $50 "just incase" something breaks! Especially when the room wasn't cleaned properly.

    Stayed in November 2023

  • Reviewed: September 10, 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bed was very uncomfortable. Did not sleep at all.

    It was beautiful.

    Stayed in September 2023

  • Reviewed: March 20, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    The fact that the hotel had no record of our booking.com reservation, luckily they had rooms available!!!

    Stayed in March 2023

  • Reviewed: October 13, 2022

    7.0
    Good except breakfast staff
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    The breakfast service on Sunday morning October 9th, 2022. The waitress was aloof, curt, did not check on me and flat affected. Her placid attitude with me, would probably be a better fit at waffle house. I really don't need much but it would be nice if the waitress would check on me a kind demeanor since this is her job. I probably will not go back for this reason alone. This is not the first time she didn't seem agreeable to serve me. I still tipped 20 % because thats my values. However I will never allow her to take my order again. Also her disheveled appearance first thing in them morning was unprofessional. If you need further details please call me @ 2342008025 my name is Ed.

    The grounds are beautiful. The location is awesome.

    Stayed in October 2022

  • Reviewed: August 1, 2022

    7.0
    mines the staff issue great hotel
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    staff that checked me in was really rude and argumentative.

    great price for a really nice hotel.

    Stayed in July 2022

  • Reviewed: July 19, 2022

    1.0
    Bad smell, loud party, unhelpful staff, charged for a room I didn't stay in, no refund
    • Business trip
    • Family with young children
    • Queen Room
    • Stayed 1 night

    Upon arriving at my room there were drunk partiers going into the room next door. They were loud and spilling drinks as they went in. Once we opened our room door, we were greeted with the smell of excrement and mildew coming from the bathroom. We immediately went down to request a clean room. Two of the workers went up and said they didn't smell anything. We were told that there were no other rooms and that they could spray something scented in the room to take care of the smell. My husband told them that I am allergic to perfumes and scented sprays. We were told that there was nothing that they could do for us other than spray some type of perfume. They said we needed to talk to booking.com about a refund as they could not provide one. They spoke very condescending to us. Booking.com reached out them and neither the hotel or the website have been able to refund the nearly $300 my family spent on a room we never were able to stay in. We had to leave out and go to several nearby hotels in the middle of the night until we found someone who could accommodate us. We ended up paying for two hotel rooms. This is completely unfair!

    I had a terrible experience here! I didn't like anything!

    Stayed in July 2022

  • Reviewed: September 4, 2023

    10
    Loved this place, newly weds booking a weekend getaway 10/10
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    N/A

    Room decor

    Stayed in September 2023

  • Reviewed: March 9, 2023

    10
    very comfy and lavish
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    nothing

    very nice with great entertainment.

    Stayed in March 2023

  • Reviewed: June 19, 2022

    10
    My stay was elegant and relaxing.
    • Leisure trip
    • Travelers with friends
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    nothing

    My sister and I really enjoyed the outside dinning and the pond with the fountain. I really like the bathrooms.

    Stayed in June 2022

  • Reviewed: April 5, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2025

  • Reviewed: March 7, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in February 2025

  • Reviewed: March 3, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2025

  • Reviewed: February 14, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in February 2025

  • Reviewed: February 12, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in February 2025

  • Reviewed: December 21, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in November 2024

  • Reviewed: November 18, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in November 2024

  • Reviewed: November 11, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in November 2024

Showing 76 - 100

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