One of the elevators was Broken the whole time i was there. On the third night I was sleeping and around 5:30AM the window Blew Open from the wind leaving me frozen in the room, until somebody came and fixed it.

The Room was Clean and Quiet they had good food in the restaurant. The Pool was Great and the Spa facilities were very nice… A Good location with Accessible transportation…

Stayed in March 2025

When I checked in, the lady at the front desk was very unfriendly. Also, it's too troublesome to transfer by elevator.

Stayed in February 2025

When I checked in, the lady at the front desk was very unfriendly.

Stayed in February 2025

Staff at check in was not very friendly nor paying much attention

Great location for attending US opens

Stayed in September 2024

The breakfast was appreciated but had some draw backs. The omelets did not come with any kind of bread and when we asked for toast they brought out white bread and said there was no whole wheat. Who eats white bread? It's poor fiber and generally not healthy! One of our group experienced an unpleasant encounter with the desk at checkout and they didn't take her Am Ex card although Am Ex approved the transaction as viewed on the payment screen.

The location was close to the US Open. Some people actually walked there, but our group was mostly seniors so that wasn't an option. The desk people helped us find a ride to the park the first day, but not so much after that. The hotel was relatively new and the view from the 12th floor was awesome. Some of our group had hor'derves from the bar( ex sliders) that were great.

Stayed in August 2024

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Stayed in July 2024

Great location Friendly + helpful staff Clean room Right next to a food court, shopping center, and cinema

Stayed in July 2024

maintenance made us leave our room even though we tried to say we did not ask for any cleaning or have the sign indicating for anyone to come

everything it was great

Stayed in June 2024

For the price, we should have had more options included in the price- like adding pancakes or toast. Should have been able to have both juice and coffee. Salad on a plate with breakfast is a waste. Better to have fresh fruit.

Very good

Stayed in May 2024

room service

location, vicinity to shopping

Stayed in April 2024

N/A

Great location, staff and very good restaurant!

Stayed in April 2024

The elevators were confusing. Some only goes to certain floors and others to all floors. Most of the floors don’t have the signage to state which elevators to take.

Room is very clean and comfortable. Great location to food and shopping.

Stayed in April 2024

valet system，too slow.

room

Stayed in February 2024

The elevator system was a bit confusing at 1st. The air system makes pretty loud noise when it's functioning.

The design of the property and the room were modern, tasteful and the van in the roof terrace added some fun element as well. The location was superb. Staff members were all professional and courteous.

Stayed in January 2024

new room

Stayed in January 2024

Nowhere to grab dinner in the area, no food available at the hotel.

Much further from the hotel than we thought.

Stayed in October 2023

Shower stall allows water to flow to floor

Good location

Stayed in October 2023

New, modern, clean

Stayed in October 2023

Few family members caught covid after the stay, need more sanitizing for the rooms. Also the open concept washroom/bathroom does not work well for family.

The staffs provide excellent services and friendly. Location is good and lots of nearby restaurants.

Stayed in July 2023

Room was relatively small for a family of 4

Location was great. A nice walk to the tennis fields

Stayed in September 2023

It is very easy to get lost to find the hotel. Even after you find the ground level entrance, it is challenging to navigate the lobby and room. The hotel lobby is located on the top level and accessible through designated elevators. You need to take other elevators to get to the floor for your room. More user friendly instruction at the lobby and human assistance would be helpful.

The location is convenient and the hotel is fairly new. Staff was friendly. Cozy but efficient layout for the rooms.

Stayed in July 2023

The WiFi requires agreeing online to a daily fee which is then refunded at checkout. This wasn't explained to me, and I didn't want to pay for WiFi, so I didn't have WiFi for my stay.

Good size room with a view of the city and great shower. Nice size gym (plus a pool and a tennis court). Also a very pleasant rooftop terrace with view of Manhattan. Convenient if you need to be in Flushing, if you want a place near LaGuardia, Citifield and the U.S. Open, or if you're looking to save money on a stay in Manhattan (if you don't mind a lengthy train ride).

Stayed in September 2023

full bed small for too person

very new Hotel

Stayed in September 2023

If there’s a table to put personal items that would be great!

Location is great!

Stayed in August 2023