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  5. Reviews of Residence Inn by Marriott Austin - University Area

Reviews of Residence Inn by Marriott Austin - University Area This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1209 E 51st St, Austin, TX 78723, United States

#147 of 219 hotels in Austin

Guests' Choice

Review Score

Based on 50 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.5

  • Location

    8.9

  • Facilities

    8.6

  • Staff

    8.5

  • Value for money

    7.9

  • Free Wifi

    9.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: December 27, 2024

    7.0
    Nice!
    • Leisure trip
    • Solo traveler
    • Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    "The bathroom and bed were great, but the room could use some extra dusting and carpet cleaning, and it would be nice to have a microwave and ice bag available.

    I was disappointed with the options of the breakfast and particularly the coffee.

    Stayed in November 2024

  • Reviewed: December 16, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    Room service wasn’t on top.

    Everything

    Stayed in December 2024

  • Reviewed: March 8, 2024

    8.0
    Huge room, clean, super nice employees & great location!
    • Leisure trip
    • Solo traveler
    • Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Water in shower was cool the whole time - had to be quick or I’d freeze. Also the door to my room did not seal properly to a full close. The locks on that door worked but I felt better sleeping with my bedroom door locked as an added security measure. The front desk person on day of checkout was nice about it and credited my account with bonus points for the trouble.

    Definite LIKES: ample free parking, was given a room upgrade - 2 bedrooms/2 full baths, lots of space to stretch out, full kitchen, nice living room area, 3 TVs, ample closet space, free breakfast, spacious lobby areas with TV and plenty of room to sit, well-stocked snack area with frozen food choices (room has a microwave), comfortable bed, hotel is conveniently situated in shopping center with many eateries and shopping venues, and Debbie at the front desk was extremely helpful and polite when I was checking in - even ordered me a pizza on her phone and had Jeremiah walk with me to the Domino’s late at night to pick it up! Thank you to both of these wonderful people for being so friendly and welcoming!!

    Stayed in March 2024

  • Reviewed: August 29, 2023

    8.0
    Nice stay but very noisy. Overpriced given the inconveniences.
    • Couple
    • One-Bedroom King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Shower water pressure too low. Housekeeping did not come in to clean or replenish towels/washcloths. Huge RV was parked outside our hotel room - we could hear their generator running all night long. Also TV remote didn’t work - couldn’t turn down volume on bedroom TV.

    Easy, plentiful parking. Large rooms. Free breakfast. Polite employees. Located in large shopping center with lots of stores & eateries.

    Stayed in August 2023

  • Reviewed: August 11, 2023

    9.0
    It was very enjoyable
    • Leisure trip
    • Solo traveler
    • Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Couldn’t find the ice machine anywhere. Many curbs to step up and over in the parking lot, no walking paths so you had to either step up on curbs with the luggage or walk around to get to the lobby door

    Loved my room. It was a little studio and was well equipped with everything I could need. Swimming pool nice.

    Stayed in August 2023

  • Reviewed: May 14, 2023

    9.0
    Great stay. Comfy beds and clean rooms.
    • Leisure trip
    • Couple
    • Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Shower water pressure could’ve been a bit stronger, but would definitely stay here again.

    Really nice hotel. Was clean and up to date. I would definitely stay again.

    Stayed in May 2023

  • Reviewed: February 6, 2023

    7.0
    place needs a property improvement plan ASAP
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 1 night
    • Submitted from a mobile device

    not enough hot water-shower was barely tepid some plugs did not work, lightbulbs out tv did not work, front staff no help

    location

    Stayed in February 2023

  • Reviewed: February 5, 2023

    7.0
    Good
    • Business trip
    • Couple
    • Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    lack of coffee available early in the morning.

    location, comfortable

    Stayed in November 2022

  • Reviewed: January 4, 2023

    7.0
    it was okay.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    stayed over new year’s, no house keeping for 4 days.

    normal Marriott, front desk staff friendly.

    Stayed in January 2023

  • Reviewed: October 17, 2022

    9.0
    Wonderful, comfortable stay while visiting college & would definitely stay again!
    • Leisure trip
    • Couple
    • Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    water in shower wasn’t hot enough even when turned to hottest setting & hotel pricing was on the high side.

    Loved: the hotel is conveniently located near shoppes & restaurants, free easy plentiful parking, friendly helpful staff, spacious clean room, comfortable bed, strong water pressure in shower, easy drive to UT-Austin, suite well-equipped

    Stayed in October 2022

  • Reviewed: July 21, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Staff was well informed on the area and were amazing .Breakfast was excellent 10/10 experience

    Stayed in July 2024

  • Reviewed: May 6, 2024

    6.0
    Ugh nothing like bugs to turn you off a place I always liked staying at
    • Leisure trip
    • Couple
    • Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    I’ve stayed here numerous times, this weekend was a disappointment. The first room we were given had 3 roaches crawling in bathroom area. Gross! I immediately called front desk and requested a new room. We were immediately switched to a new room on a different floor but was offered nothing for the inconvenience. The front desk people were far more helpful and friendly the last time I stayed here than the people this weekend. Also their TV remotes are noisy and not efficient - this happens every time I stay here. Click twice just to change channels…annoying.

    Comfortable bed Lots of free, convenient parking Nice Hot shower Decent Free breakfast Air conditioning worked well Convenient location to many shoppes & eateries as well as close to UT-Austin

    Stayed in May 2024

  • Reviewed: September 19, 2023

    10
    Excellent.
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 1 night
    • Submitted from a mobile device

    I liked everything about this property.

    Location, staff, facilities, cleanliness.

    Stayed in September 2023

  • Reviewed: June 21, 2023

    10
    Exceptional
    • Business trip
    • Travelers with friends
    • Studio
    • Stayed 1 night
    • Submitted from a mobile device

    All good

    Service was great

    Stayed in April 2023

  • Reviewed: May 22, 2023

    3.0
    Room needs maintenance
    • Leisure trip
    • Couple
    • Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Air conditioner sounded like a plane taking off. Extremely loud and needs maintenance. Bath fan didn’t work

    Stayed in May 2023

  • Reviewed: April 2, 2023

    4.0
    Ok stay. Will not encourage or come back
    • Business trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    Breakfast was poor

    Stayed in March 2023

  • Reviewed: March 3, 2023

    10
    Austin TX
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Right in the University area where we are making visits. Avoiding as much traffic and confusion as possible. Capitol, LBJ, Bob Bullock and Austin Memorial Gardens. Enjoyable stay.

    Stayed in March 2023

  • Reviewed: October 17, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    air conditioner was EXTREMELY LOUD. it honestly sounded like a Harley motorcycle every time it started up, when I talked to front desk about it I was told they would look into it, they didn’t. the next time I talked to them I was told that she was sorry but she couldn’t do anything. She couldn’t move me to a new room because they were full and in the same breath she told me all rooms air conditioners were that way. SO WHAT GOOD WOULD MOVING ME DO?!! i think for over $300 a night I shouldn’t have to lose sleep because of this

    cleanliness, day stafff

    Stayed in October 2022

  • Reviewed: October 2, 2022

    1.0
    Staff was rude as could be, room never got cleaned and was dirty when we got there
    • Leisure trip
    • Couple
    • Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    Staff and Facilities

    Nothing

    Stayed in September 2022

  • Reviewed: September 2, 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing to dislike.

    We were able to check in a bit early, Jake was friendly and very helpful when we had trouble getting the door open.The room was clean and comfortable.

    Stayed in August 2022

  • Reviewed: November 8, 2023

    3.0
    To sum up our stay, we will not be staying at the Marriott residence inn in Austin.
    • Leisure trip
    • Couple
    • Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    We previously have stayed at this hotel, and since that time the conditions have deteriorated immensely. The air conditioner in our room sounded like a diesel truck was driving through the room, very noisy. The staff tried to fix the problem during our stay and we’re not able to do so. And we were told that there were no other rooms available, which I did not feel was true, as we never saw anyone in the hall on our floor. But later, that same day, they did offer to change our room so once again, I was not confident they were telling the truth initially The breakfast provided was marginal and the hotel used Styrofoam plates instead of normal heavier plates. Some of the seating areas in the main lobby were very worn out with the fabrics, torn or threadbare. And finally the TV service, which was DIRECTV, very many times, froze as if it was searching for the signal when the weather was fine.

    The only thing I like about this property was the location.

    Stayed in November 2023

  • Reviewed: April 17, 2023

    10
    Great room just pricey.
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 1 night
    • Submitted from a mobile device

    The parking sucked. The room was pricey.

    The location was convenient. The room was spacious and very clean.

    Stayed in April 2023

  • Reviewed: February 22, 2025

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Studio
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in February 2025

  • Reviewed: January 31, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Studio
    • Stayed 3 nights

    There are no comments available for this review

    Stayed in January 2024

Showing 1 - 25

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