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  5. Reviews of Residence Inn by Marriott Chicago Downtown/Loop

Reviews of Residence Inn by Marriott Chicago Downtown/Loop This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

11 South LaSalle Street, Chicago Loop, Chicago, IL 60603, United States

#30 of 184 hotels in Chicago

Guests' Choice

Review Score

Based on 322 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.3

  • Location

    9.5

  • Facilities

    9.0

  • Staff

    9.1

  • Value for money

    8.5

  • Free Wifi

    9.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 2, 2025

    9.0
    We had a great stay. One of the best in chicago
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    We drove into the city and I particularly was looking for a place with parking. Parking wasn't super accessible but they have valet parking for about $10 more than a public parking garage. We were lucky to find street parking relatively close.

    The accommodations were nice, clean, and staff was friendly. The breakfast was great.

    Stayed in March 2025

  • Reviewed: March 28, 2025

    8.0
    My family and I was celebrating my daughter's ninth birthday and although I had just ha
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    There was hair on the table.

    The breakfast was excellent and well put together, the room was a nice size for my family and the housekeeper that service is on our stay was exceptional she needs a raise.

    Stayed in March 2025

  • Reviewed: March 18, 2025

    10
    Everything was very positive. We enjoyed the trees and hot chocolate for Christmas.
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Cleaner dishes in the suite.

    Great space, location, services, staff, communication.

    Stayed in December 2024

  • Reviewed: March 11, 2025

    10
    The staff was super friendly and welcoming making it a very pleasant trip.
    • Leisure trip
    • Family with young children
    • Superior, Studio, 1 King, Queen Murphy Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was great and the bed was super comfy.

    Stayed in March 2025

  • Reviewed: February 21, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    Everything was amazing.

    Stayed in February 2025

  • Reviewed: February 21, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior, Studio, 1 King, Queen Murphy Bed
    • Stayed 2 nights

    The breakfast offered was one of the best that I have come across.

    Stayed in February 2025

  • Reviewed: February 20, 2025

    10
    great place for a family vacation in Chicago
    • Leisure trip
    • Family with young children
    • Queen Suite
    • Stayed 1 night

    i was looking for a room to fit all of us without breaking the bank, and somehow Mariott turned out to be the best option for a family of five. The location was great, close to everything we needed, the room was spacious and clean. Breakfast was really nice, fresh and had a ton of options for all the picky eaters. I am definitely coming again

    Stayed in February 2025

  • Reviewed: February 15, 2025

    9.0
    Very comfortable and pleasant.
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 1 night

    nothing!

    I continue to return to this hotel. The staff is very welcoming, competent, and helpful. The public rooms are comfortable. The breakfast is great. The amenities in the room are terrific. The security on the entry is very good. I recommend it to others.

    Stayed in February 2025

  • Reviewed: February 12, 2025

    10
    Great Hotel
    • Leisure trip
    • Family with young children
    • Superior, Studio, 1 King, Queen Murphy Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The sofa bed was way too noisy.

    We liked the location, the breakfast menu was great. And courteous staff.

    Stayed in February 2025

  • Reviewed: February 3, 2025

    10
    Thank you!
    • Leisure trip
    • Travelers with friends
    • King Studio with Sofa Bed - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel, staff and the breakfast was wonderful. Bring your walking shoes cause it so much to see. I will be back when it gets warmer to walk a little further. But it was an excellent stay.

    Stayed in February 2025

  • Reviewed: January 27, 2025

    9.0
    Nice hotel right in the Center of the city
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    The room facilities are a little old, expensive onsite parking

    Great location, good breakfast included

    Stayed in December 2024

  • Reviewed: January 25, 2025

    8.0
    Great value for our girls' long weekend in wintry Chicago
    • Leisure trip
    • Group
    • Queen Suite
    • Stayed 3 nights

    Breakfast was cold (but supposed to be hot). Ran out of coffee for at least a half hour. The bedroom wall in our 2 queen bed suite did not go up to the ceiling, nor was there a door, so this was not a true one-bedroom - nothing to block the noise or light if someone wanted to stay up late. No sunshine in our room, but we weren't in it during the day anyway. Our friend had a room with sunlight, so they exist, just ask for them.

    Clean and updated rooms. Very nice public spaces. Full breakfast everyday was not the best tasting or very hot but great variety. Worked well for my friend who is vegan and I can't eat grains, yet there was something for all of us to eat. Coffee at breakfast was normal strength and not weak dirty dishwater. Staff were friendly but not overly effusive (which makes me crazy). There's yummy water infused with fruit in the lobby that we drank every time we came and went. There is a 7-11 downstairs which is super convenient and the attached restaurant called Roanoke is quite good with nice servers. Convenient location about 10-15 minute walk to the Cultural Center and the AIC. Very good bargain for our winter girls' long weekend.

    Stayed in January 2025

  • Reviewed: January 21, 2025

    8.0
    Good place to stay all around, no complaints without being amazing!
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 2 nights

    The location was a little bit quiet and I felt like the room on the site had a view out the window where we had a view of another building

    The overall experience was almost excellent in all areas, there was nothing that wasn't decent standard, and cooking facilities were good.

    Stayed in October 2024

  • Reviewed: January 20, 2025

    10
    Exceptional
    • Leisure trip
    • Group
    • Queen Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    I loved how big and spacious the rooms were! We traveled in a group of 4 so it was the perfect size for us. Also the staff was very nice.

    Stayed in January 2025

  • Reviewed: January 11, 2025

    9.0
    Comfortable stay
    • Leisure trip
    • Group
    • King Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Location

    Stayed in December 2024

  • Reviewed: January 6, 2025

    10
    You can cook, walk to all Downtown, close to target and Five below and you can leave your luggage!
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed - Hearing Accessible
    • Stayed 3 nights

    It was all good! But the breakfast could be better!

    The room (studio) was amazing with a complete kitchen (they leave soap, paper towels, and kitchen utensils). The bed was really good and the breakfast was fine for the price (American). Perfect to cook, you can walk to all Downtown and close to target and Five below!

    Stayed in January 2025

  • Reviewed: January 6, 2025

    8.0
    Good place for the short stay in the city. Good breakfast.
    • Leisure trip
    • Group
    • King Studio with Sofa Bed - Hearing Accessible
    • Stayed 2 nights

    We were visiting during holidays and the hotel was very crowded, we had to stay in line for check-in, for breakfast. Waiting for the elevator can take up to 10-15 min in rush hour.

    Great location, comfy beds, good breakfast.

    Stayed in December 2024

  • Reviewed: January 2, 2025

    10
    Magnificent
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite
    • Stayed 6 nights
    • Submitted from a mobile device

    Everything was amazing.

    The views and the breakfast.

    Stayed in December 2024

  • Reviewed: December 29, 2024

    8.0
    Nice place, good location
    • Leisure trip
    • Family with young children
    • Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Location good for metro or exploring the city on foot. Great breakfast. Friendly staff.

    Stayed in November 2024

  • Reviewed: December 29, 2024

    8.0
    Nice place, good location
    • Leisure trip
    • Family with young children
    • Queen Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    Location good for metro or exploring the city on foot. Great breakfast. Friendly staff.

    Stayed in October 2024

  • Reviewed: December 24, 2024

    8.0
    Comfortable, welcoming, satisfying
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    I believe the breakfast experience could be improved. It gets too crowded, food runs out quickly, and finding an available table is almost impossible.

    It exceeded my expectations. The room was spacious, comfortable, and clean. Breakfast was included, which was a great perk, and the staff was exceptionally kind.

    Stayed in December 2024

  • Reviewed: December 16, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite
    • Stayed 1 night

    the room was large and very comfortable.

    Stayed in December 2024

  • Reviewed: December 12, 2024

    10
    Thanksgiving staycation
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    Suite had a countertop for eating but only 1 chair

    The breakfast was phenomenal. Over 50 breakfast items including vegan/vegetarian options. The location was fantastic. Great location next to public transportation

    Stayed in November 2024

  • Reviewed: December 10, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior, Studio, 1 King, Queen Murphy Bed
    • Stayed 5 nights
    • Submitted from a mobile device

    That I couldn't stay longer.

    Spacious room, nice hot complimentary breakfast,close to everything downtown.

    Stayed in November 2024

Showing 1 - 25

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