Great location. Could walk to the concert we came for. Breakfast was good. Disappointing that the waffle iron was broken. Some confusion at check in about our 2 rooms. Checked in to one room about an hour late and the other room wasn’t ready until about 6. All in all, it was a great place to stay and would definitely stay again.

Stayed in March 2025

No hot tub

Staff at the desk Great hot breakfast included Convenience of location Pool

Stayed in March 2025

Nothing. The whole stay was excellent

Rick was our first impression and, man, did he nail that! He was funny, personable and professional all in one. The room was gorgeous and close to our other friends. We did have our music too loud at one point but Rick was very kind about asking us to turn it down.

Stayed in March 2025

Nothing applies to this question. Everything was wonderful.

Very clean. Centrally located within walking distance near all the spots we went. The suite was phenomenal. The staff were wonderful. Parking was easy. We’ve stayed in many hotels in those area and the Residence Inn by Marriott is the best we’ve ever stayed at. We will choose the Residence every time in the future.

Stayed in March 2025

Tight parking spaces

Location

Stayed in March 2025

Breakfast was not the best, waiting for food. Not a ery good selection. Felt bad for all the kids that wanted waffles and there were none. It was super busy and the lady in charge was working very hard. They should have had more people.

Easy to get to where we needed to be with walking.

Stayed in March 2025

The breakfast buffet seemed to run out of food rather quickly, but the choices were decent.

Stayed in March 2025

Pay for parking

Stayed in March 2025

All was good but if possible a later check out time would be nice

I was upgraded to a sweet for no additional charge thank you

Stayed in February 2025

Nothing.

Great location and staff.

Stayed in February 2025

Great location, very clean and nice amenities

Stayed in February 2025

Great location for a concert

Stayed in February 2025

N/a

The rooms were spacious and comfortable.

Stayed in January 2025

Clean, friendly staff, and close to the venue I was going to

Stayed in January 2025

Rick, the receptionist was top notch. Very personable and funny. Everything about this hotel exceeded all expectations. I'll definitely return..

Stayed in January 2025

Nothing

Clean and soooo fancy!!

Stayed in January 2025

I love the comfortable bed

Stayed in December 2024

The kitchen and living room.

Close to night time activities!

Stayed in December 2024

Nothing!

Clean, large room. Great facilities. Professional staff and nice breakfast! Great location.

Stayed in January 2025

It was a damp rainy day making our room cold and we failed to be able to warm it up. The bathroom walls need attention for a cleaning. Understanding the cleaning crew has limited amount of time to do so.

Great Breakfast. Will be nice when more people are aware of the side effects of "Enriched" flour that has added Folic Acid. So there were other options to avoid it. Kodiak brand is folic acid free.

Stayed in December 2024

We had a short but wonderful stay! The hotel is spacious and perfectly located right in the heart of downtown, with super easy access to parking and all the amenities. Our room was clean, spacious, and beautifully decorated, with everything we needed to feel comfortable. The staff was friendly and welcoming, and the overall vibe was peaceful and relaxing. Breakfast was delicious and a great way to start the day. We’ll definitely stay here again next time we’re in Grand Rapids!

Stayed in January 2025

That pets are allowed

That everything was close by the hotel in walking distance in the staff was great especially the lady up front CHARVELLA. H very nice person help me with the location of food in places to go

Stayed in January 2025

Parking is horrible

Great suite with room for all of us.

Stayed in December 2024

Check-in was a challenge. There was a huge sports event going on nearby, and our room wasn't ready at the promised time. We were able to adjust our schedule with a promise of a callback in 2 hours. Alas, there was no callback. About 2 1/2 hours later, I tried checking in again and was successful this time, although the receptionist nearly downgraded my room. I understood the challenges they faced, and I was reasonable and polite, which is probably why my room issue was resolved easily. That was the only hiccup in the process. Other than that, everything went great.

Great location with lots of restaurants and sites nearby. Very walkable location. Staff were very friendly and helpful. I like having breakfast included in a hotel stay, and parking on site was easy and convenient.

Stayed in December 2024