The Hotel build out is very poorly done and you virtually can hear every ward of your next-door person. The only indoor restaurant for a hotel with this type of statue was poorly staffed. We’re almost $1000 a night room is disappointing when they give you two towels.

Clean and courteous of staff to appoint

Stayed in December 2024

Some areas are looking a bit tired, however we understand that there is an referb happening next year so they know that

Very relaxing atmosphere, nice adult pool which we prefer and the option of the beach

Stayed in August 2024

The furnishings all could be updated particularly in the lobby.

The food and the service all was good. The location is beautiful.

Stayed in February 2024

None

Clean and good service

Stayed in August 2023

very lucky with beach chairs and service,,, again, very lucky

Stayed in August 2023

It’s a little outdated

The bar tender - I can’t remember his name - at the outdoor bar was absolutely awesome - made a specialty Mojito that was fantastic! Overall the property is a bit dated - and could use a bit of a refresher - but the staff are first rate and the location is superb!

Stayed in July 2023

We were there for 2 nights and the hot tub was closed for a private party both nights. It was perfect evenings for the hot tub but not open for guests.

Love the location. Facility is beautiful. Love the beach!

Stayed in January 2023

they did not clean the room as it should be. in a hotel like that you should have service in your room twice a day

good service

Stayed in September 2022

Most male waiters at Light keepers willing to be very exquisite ended up being more on the rude side…

Cleanliness, Location and privacy, not as crowded as most beach hotels.

Stayed in July 2022

Not the fault of the hotel but the beach was full of seaweed. The hotel did a good job of clearing it but it took a few days and having the tractor going back and forth was not ideal.

The property is very well-maintained, especially the landscaped outdoor areas. The rooms and common spaces are updated and the overall design of the hotel is beautiful. The pools were fantastic. Loved the restaurants Lightkeepers, Cantina and Dune Burger.

Stayed in June 2022

Too much seaweed to enjoy swimming. Too few food choices on property—fir families you really need a dinner buffet similar to the breakfast buffet

Pool & beach plus convenient restaurants

Stayed in June 2022

old rooms, no amenities such as coffee makers in the room. old bathroom from the 80s

great location, good restaurants

Stayed in May 2022

The person that received me at check in entrace was exceptionally nice and amable.

Stayed in May 2022

main pool area, packed and felt like a Disney Resort

bedrooms

Stayed in April 2022

When you book through Booking.com they don’t recognize the reward points at the Ritz. This is not written on the Booking.com terms so I miss you opportunity to get about 20,000 points with them. I will never booked through Booking.com again for this particular hotel

beach

Stayed in April 2022

I liked everything.

Everything was great.

Stayed in March 2025

it was extrememly expensive compared to European prices for similiar standard hotel and waiting staff very pushy

weather was very nice

Stayed in February 2025

Misleading property details. Cameras in house (ILLEGAL). Smelled horribly of dog urine. After 30min of being there wife started having allergic reaction had to give her epipen shot when we left. Cancelled reservation and charged me $500 for a refund just to be refused my money a week later. Filed fraud charges with FLORIDA DEPT. OF CONSUMER SERVICES and hired a lawyer. You can’t scam and rob consumers at will. The property owner as well as booking.com will be served soon…

NOTHING

Stayed in October 2024

Bathroom was very dirty. Hairs that were not ours. I asked the to clean it and it took them over 24 hours. A lot of charges that are not specified in the reservation. Pool charges when you don’t use it. No option other that a 50 dollar valet parking. For the rooms with kitchenet not accessories provided. Overall it did not feel like a ritz it was more of a courtyard. Very under what I expect of a ritz.

Location. I love the key.

Stayed in July 2024

Excelente

Excelente

Stayed in May 2024

Pretty much everything, except the restaurant staffs.

The most unimpressive Ritz Carlton I have visited.

Stayed in January 2024

The staff

Horrible service from the staff

Stayed in August 2023

Rooms very small , clean but not as Ritz standard Pluse cost in extra bed , parking , breakfast Also all restaurants inside very small small portion

Location , relaxation no any noise , beach and swimming pools , interance perfect Room rate good but extras is very costly

Stayed in August 2023

Valet was $50 a night

Stayed in May 2023