Reviews of Riu Plaza Manhattan Times Square This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
145 West 47th Street, New York, NY 10036, United States
#48 of 431 hotels in New York
Guests' ChoiceReview Score
Based on 6282 hotel reviews
8.7Score breakdown
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Cleanliness
9.2
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Comfort
9.2
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Location
9.6
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Facilities
8.7
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Staff
8.9
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Value for money
8.1
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Free Wifi
8.8
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Reviewed: April 4, 2025
Lilian
Brazil31 Reviews1 helpful vote9.0“Very positive balance.”- • Leisure trip
- • Family with young children
- • Deluxe Two Queen Beds
- • Stayed 5 nights
- • Submitted from a mobile device
It’s a very busy street, with traffic restrictions. We missed the help of some staff when parked in front of the hotel for picking up a bunch of luggage in a small amount or time.
Location, quality of breakfast, fitness center
Stayed in March 2025
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Reviewed: April 3, 2025
Buchanan
United Kingdom2 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Deluxe Superior King with views
- • Stayed 3 nights
- • Submitted from a mobile device
All staff were fantastic
Stayed in April 2025
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Reviewed: April 3, 2025
Stephen
United Kingdom5 Reviews10“Fantastic stay”- • Leisure trip
- • Couple
- • Deluxe Superior King with views
- • Stayed 3 nights
- • Submitted from a mobile device
Very centrally placed, comfortable with great facilities
Stayed in March 2025
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Reviewed: April 3, 2025
Javier
Puerto Rico14 Reviews3 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Great Location, service and facilities
Stayed in April 2025
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Reviewed: April 3, 2025
Tammy
United States1 review9.0Wonderful- • Leisure trip
- • Group
- • Deluxe Family King
- • Stayed 4 nights
- • Submitted from a mobile device
long waits for elevator
Stayed in April 2025
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Reviewed: April 3, 2025
Benjamin
Brazil32 Reviews10“Excellent hotel”- • Leisure trip
- • Couple
- • Deluxe Superior King with views
- • Stayed 6 nights
- • Submitted from a mobile device
Excellent hotel - very clean rooms, great location (right next to Times Square).
Stayed in March 2025
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Reviewed: April 1, 2025
Conor
Ireland3 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Deluxe Family Two Queen Beds
- • Stayed 4 nights
- • Submitted from a mobile device
Location was fab. Lifts were very busy to the point of uncomfortable.
Stayed in March 2025
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Reviewed: April 1, 2025
Laurel
United States2 Reviews1 helpful vote8.0“Great location, lovely staff nice room…”- • Leisure trip
- • Family with young children
- • Deluxe Superior King with views
- • Stayed 1 night
- • Submitted from a mobile device
The queue to get up to breakfast was extremely long. I waited in line while my teenage daughter got ready to come down… I told the hostess downstairs there would be a party of two, and when I got to the front of the line, the gentleman told me I’d have to get all way to the back of the line when my daughter came down… I obviously refused after I already waiting 45 minutes, but I thought this was very unprofessional and unacceptable
The gentleman who greeted us and checked us in, was extremely pleasant and helpful!
Stayed in March 2025
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Reviewed: March 31, 2025
Vassili
United States3 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Deluxe King
- • Stayed 1 night
- • Submitted from a mobile device
Good!
Stayed in March 2025
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Reviewed: March 30, 2025
Cathryn
United States1 review9.0“Wonderful place to stay either or a get away or family trip.”- • Leisure trip
- • Family with young children
- • Deluxe Family Two Queen Beds
- • Stayed 3 nights
- • Submitted from a mobile device
During the morning it is hard to get the elevator up or down.
We loved its central location in the city and that breakfast was included. The room was big enough for my family of 5, husband and I plus three kids, 10, 9, and 9.
Stayed in March 2025
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Reviewed: March 29, 2025
Gordon
United States6 Reviews9.0“We had a great time and our room was quiet which was helpful after a long day enjoying the city.”- • Leisure trip
- • Family with young children
- • Deluxe Family Two Queen Beds
- • Stayed 2 nights
It took a little time to get used to using your key for everything. However, the staff is great to handle any confusion.
The breakfast was delicious. The staff was wonderful and very willing to help from when you arrive until you leave. The location is amazing. Very close to Times Square and subway access.
Stayed in March 2025
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Reviewed: March 29, 2025
Kingd1994gh
United States2 Reviews10“Enjoyed it, felt mislead when told I’d get my $50 back right after the stay”- • Leisure trip
- • Couple
- • Deluxe King
- • Stayed 1 night
I enjoyed everything but the property not yet returning my extra $50 for potential damages and it being weeks upon weeks later is really bothering me and no I did not damage anything. They are just holding and not returning the money
The place itself and location are great
Stayed in March 2025
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Reviewed: March 29, 2025
Christina
United States2 Reviews10“Amazing”- • Leisure trip
- • Family with young children
- • Deluxe Two Queen Beds
- • Stayed 4 nights
- • Submitted from a mobile device
Fridge didn’t get very cold, but we made do. Maybe provide a microwave.
Close proximity to Times Square and subway. Also provided shuttle services to JFK for a reasonable price.
Stayed in March 2025
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Reviewed: March 28, 2025
Dureau
Australia1 review9.0“Perfect location for those wanting to explore NYC!”- • Leisure trip
- • Couple
- • Deluxe Family King
- • Stayed 3 nights
The only thing we would add is a kettle, but apparently it's common for hotels in New York not to have kettles (?).
We were very happy with our choice of hotel. The location is amazing - literally step out into Times Square, which made it the perfect place to stay if you want to see NYC in just a few days. Hotel was warm and clean.
Stayed in March 2025
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Reviewed: March 28, 2025
Michael
Ireland2 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Deluxe King
- • Stayed 4 nights
The hotel was very modern and clean. The rooms were really well laid out and styled. The location was great and the staff were very friendly and helpful. The hotel were able to arrange a car for my trip to the airport which was a great service.
Stayed in March 2025
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Reviewed: March 28, 2025
Mariana
Brazil40 Reviews20 helpful votes8.0“Very good”- • Leisure trip
- • Solo traveler
- • Deluxe King
- • Stayed 3 nights
- • Submitted from a mobile device
Everything is very good and new, great bedroom, shower, cleaning, great options in the breakfast, however one thing needs to be changed asap. The breakfast system. You go into a line to give your name. Then another line to the elevator to get to the breakfast room and then another line to actually be seated. It’s crazy. And if you are in a hurry you will be stressed out. Reception when checking in could be a little nicer as well.
Stayed in March 2025
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Reviewed: March 28, 2025
Louie
United States1 review10“Very comfortable”- • Leisure trip
- • Couple
- • Deluxe Superior King with views
- • Stayed 3 nights
- • Submitted from a mobile device
The elevator ride down to the lobby. All the stops on other floors got frustrating lol.
The view from the room and the big bed.
Stayed in March 2025
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Reviewed: March 28, 2025
Mary
United Kingdom4 Reviews9.0Wonderful- • Leisure trip
- • Group
- • Deluxe King
- • Stayed 4 nights
- • Submitted from a mobile device
Nothing
Excellent location all staff friendly and helpful Very clean room
Stayed in March 2025
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Reviewed: March 28, 2025
Bonnie
United States7 Reviews1 helpful vote10“We’ll be back”- • Leisure trip
- • Travelers with friends
- • Deluxe Family King
- • Stayed 3 nights
- • Submitted from a mobile device
This is our fourth time with Riu Manhattan for an annual Broadway holiday. Location is outstanding, front desk and doormen are wonderful. The only problem is the difficulty getting an elevator during breakfast buffet hours. Plan accordingly
Stayed in March 2025
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Reviewed: March 27, 2025
Michelle
United States1 review8.0“Exceptional stay near Times Square!”- • Leisure trip
- • Family with young children
- • Deluxe Two Queen Beds
- • Stayed 4 nights
- • Submitted from a mobile device
Walls were not noise muffling at all in our room. Neighbors were quite loud very early each morning and we could honestly hear every word of their conversations which was a bit awkward.
Entire hotel was extremely clean and well maintained. Staff was great too. Location was perfect for us, close to Times Square but in a quieter side street.
Stayed in March 2025
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Reviewed: March 26, 2025
Karla
United States10 Reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe Family King
- • Stayed 1 night
- • Submitted from a mobile device
Efficient and friendly service. Really clean and welcoming. Great location.
Stayed in March 2025
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Reviewed: March 26, 2025
Martin
United Kingdom27 Reviews1 helpful vote9.0“Fantastic Hotel”- • Leisure trip
- • Couple
- • Deluxe King
- • Stayed 4 nights
- • Submitted from a mobile device
Bar prices
Location, cleanliness, staff, breakfast all ex eptional.
Stayed in March 2025
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Reviewed: March 25, 2025
H
United States1 review9.0“The breakfast and facilities and location were top notch. Worth dealing with elevator delays at breakfast.”- • Leisure trip
- • Couple
- • Deluxe Two Queen Beds
- • Stayed 4 nights
- • Submitted from a mobile device
Elevator delays, queen beds shoved together, room size/seating, price
Breakfast buffet, bathroom towels and shower, deli/bar/grab go in lobby, location
Stayed in March 2025
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Reviewed: March 25, 2025
Marina
United States6 Reviews10“Nice stay with convenient location”- • Leisure trip
- • Family with young children
- • Deluxe Two Queen Beds
- • Stayed 3 nights
- • Submitted from a mobile device
N/A
Location
Stayed in March 2025
