Parking

Location

Stayed in April 2025

I did not like that every one in our room had to go to breakfast at the same time. Very unfair since we have different sleep patterns. This may prevent me from booking this hotel again.

Breakfast was good and many options available

Stayed in April 2025

The hotel's location was excellent. Just above Times Square, you can quickly reach Central Park and, at the same time, you're close to 42nd Street, which provides easy access to all subway connections. Perfect! The breakfast was also very good and with continental style. This is perfect for Europeans.

Stayed in April 2025

Very nice luxury hotel

Stayed in February 2025

Free breakfast buffet was amazing!

Stayed in April 2025

Location and value, like the breakfast

Stayed in April 2025

Fabulous Hotel with walking distance to everything..very comfortable room..with great views..the breakfast buffet was excellent Would recommend to stay here

Stayed in April 2025

We had a wonderful stay at the Riu Plaza New York! The location is perfect – right in the heart of Manhattan, just a short walk from Times Square, Broadway, shops, restaurants, and everything you need to enjoy the city to the fullest. The rooms were clean, comfortable, and tastefully decorated. The staff was incredibly kind, professional, and always happy to help with a smile. Breakfast exceeded our expectations – a wide variety of fresh options including hot dishes, pastries, fruits, and beverages. Both the kids and adults enjoyed it every single morning. The hotel was quiet, well-organized, and gave us a sense of safety and comfort throughout our stay. Highly recommended for anyone looking for a high-quality New York experience at a fair price for the value and location. We’d love to come back!

Stayed in March 2025

I loved my experience at Riu Plaza. The staff was amazingly friendly and helpful. Breakfast was perfect and delicious, and the location could not be better.

Stayed in March 2025

Way too noisy. Walls must be paper thin especially being near the elevator.

Customer service, location, clean room

Stayed in March 2025

Our teenage daughter didn’t have a great place to sleep on the sofa bed, so just better sleeping for a family of 5.

The staff was very professional-polite and helpful. The location of the room was quiet and the location of the hotel itself was perfect being so close to Times Square and the subway. The convenience of not having to find a place for breakfast was perfect, as well as the variety of options-something for everyone. Although the breakfast area was crowded it still was operated so effectively we never had to wait.

Stayed in March 2025

Good location, very clean ,friendly staff would recommend it

Stayed in March 2025

The rooms were very small and the bathroom did not provide privacy for a family. The breakfast food was satisfactory but could be elevated. The pancakes and waffles were almost inedible!

Very good location, clean and cozy

Stayed in March 2025

Nothing

Stayed in March 2025

The location is great, so convenient for theaters, dining, and subway to go anywhere else you want to go. The rooms are small, like most NYC hotels, but very well designed to make it comfortable. The breakfast buffet is very good and adds a nice value and convenience to the stay.

Stayed in March 2025

Unfortunately, my (minor) daughter was sick the morning of checkout. It was difficult to get "special permission" to take a basic piece of toast from the buffet breakfast to settle her stomach. We needed every minute of our hotel room, leading up to check out. Despite the "Do Not Disturb" sign on our door, we were "disturbed" by hotel staff several times leading up to our departure. When we finally reached the lobby, it was very busy and as fate would have it, my daughter was unable to make it to a bathroom. It was difficult to get assistance, needed a key to get into the bathroom, and needless to say checkout did not go smoothly. Rightly so, I wanted to tip Julian on my way out, but unfortunately never saw him again.

At check in, they upgraded our room at no additional charge. Julian, our bellhop, was an AMAZING help and VERY ATTENTIVE to our needs. LOCATION was great for Broadway Shows and Times Square. The breakfast food was well stocked, lots of variety, and delicious. Would definitely stay here again.

Stayed in March 2025

Ist room we were in front door needed to be fixed because didn't close automatically. Housekeeping Supervisor noticed this when standing there & called maintenance

Friendliness,helpfulness,cleanliness Loved management of facility & buffet Food fresh Lori Ann at reception extremely patient & helpful Initial room small ( reserved 2 mo prior) but changed rooms & loved it

Stayed in March 2025

Staff was very accommodating, great breakfast

Stayed in March 2025

Hallways blah.

Location, staff, room size,BIG BUFFET BREAKFAST!

Stayed in March 2025

Great hotel, friendly staff and coffee shop.

Stayed in March 2025

Would love to have water fountains on every floor!

Everything!

Stayed in March 2025

the decor in the room could stand some freshening up, other Ny hotels i’ve stayed in have fresh flowers, and a fabulous lobby fragrance thats intoxicating

the fantastic breakfast, the staff, my view

Stayed in March 2025

Confusing. Two hotels with same name. When I booked, the listing showed photos of Riu Plaza Manhattan. When I arrive to the hotel with my 98 year old mom & folding wheelchair & cruise luggage for next day boarding. I was told to walk just a few blocks to the Riu Plaza Times Square!!!! Hotel too busy with tourists. Has no room service. And no healthy alternative restaurant nearby.

Location for our need to board cruise at pier 88. Also appreciate the convenience and efficiency of a good buffet breakfast on site.

Stayed in February 2025

Breakfast average, efficient staff, but noisy space

Location, room ( no tea/ coffee) and view, welcome, transfer to JFK

Stayed in March 2025