Shower was not very warm in the morning and got colder by the end.

Stayed in February 2025

The water temperature and pressure in the shower was not good

Stayed in August 2024

No coffee No clean towels each day Seen no staff anywhere around Self serve toliet paper

Location Clean

Stayed in July 2024

The shower head was covered in mold, I think that's a disgrace for the price of $150 for one night, a disaster.

location good

Stayed in July 2024

Room was awesome wish it had a TV will be checking out the spa next time

Stayed in October 2023

I asked for a double bed to accommodate myself and my staff there was only a single bed so I had to find another hotel

Stayed in August 2023

Ants everywhere!! Was never given my room number had to guess.

Stayed in July 2023

I didnt know when check out was

Stayed in April 2023

The stair climb to get in the room was very steep and narrow. A television would have been nice.

We loved the room in its entirety.

Stayed in January 2023

My room was small than I expected and the kitchen nook is shared. There are no cups in the room when you get there so you must get them from the shared kitchen. Additionally, no decaf coffee was provided.

Ruby room is in an excellent location and sightly cheaper than other options around wicker park. The staff are prompt and excellent displaying a high level of attentiveness. The room is clean and functional, the shower takes a little bit to heat up, but is fine once up to temperature.

Stayed in October 2022

very little hot water.

Organized. Good communication. very convenient for us.

Stayed in August 2022

Clean, comfortable and in a great location

Stayed in March 2025

Water pressure and temperature of the shower was bad.

Bed sheets and decoration was very nice.

Stayed in November 2024

Stairs.

Room was nice, plus was small kitchen on third floor.

Stayed in October 2024

This "hotel" doesn't have a 24h reception and operates next to a spa that with the same name, which is a separate business entity from the hotel, but offers some services to hotel guests, which makes it all very confusing. The unit I was given reeked of humidity and so the AC was blasting when I got in. I was very cold all night. The next morning, I couldn't find the reception so went over to the spa. I asked if I could leave my luggage and the lady working the spa was quite rude, saying the spa was a separate business from the hotel, but still offered to look after the hotel guests' luggage. I'm not sure how the information regarding the spa and the hotel being two separate business entities was relevant to my particular situation. I didn't feel welcomed at all as a guest, and there is some structural moist in the building. This was a very expensive night considering all this.

Well located.

Stayed in August 2024

There wasn't a TV but I brought a laptop, and mini projector and the Wi-Fi is good so it worked out.

This place is so cool. It's nestled in a super nice part of town where it's safe to go out at night, the rooms were very clean and cozy. The AC worked amazingly good. I was there on a 100+ degrees day. They have a little garden/courtyard out back with a waterfall or fountain if I remember right. Wifi worked perfect, staff was nice. Plus they give you a door code to get in, so you don't have to hang on to a key or even go to a front desk check in. They also give the option to buy a late checkout @ 1pm which I did. It's like $35 but was worth it.

Stayed in July 2024

No tv. Kitchen has utensils but no coffee, no cream or refrigerator..

Nice kept room

Stayed in July 2024

Room was freezing cold and bed has small blanket. Shower pressure was very low.

I liked the location.

Stayed in July 2024

The stairs were awful but an experience we will never forget. The worst part was that the air conditioning did not work & the room was unbearably HOT! There was a thermostat in the room but it clearly did not work. We were sweating just laying down & wanted to leave in the middle of the night because it was so uncomfortable.

The location was AMAZING! The room itself was clean.

Stayed in June 2024

The stairs

Everything was very clean and neat. Made for a relaxing stay.

Stayed in October 2023

The bed was so comfortable. Great sleep, great space and great location. No issues checking in or out.

Stayed in May 2023

*No parking *The dirty, winding, STEEP stairs to get to your room. * when I contacted John, the only staff member, he gave me a code to get in my room, which was totally different than what Booking.com gave me. So if I hadn’t needed to check on the arrival, I wouldn’t have been able to get in my room or the building. *no tv *bathroom door doesn’t shut

The area and location was good. The bed was comfortable. I’m not sure if this is good or not. I asked for an early check-in. When I couldn’t open the message I called. John, who is the only staff there is, was great.

Stayed in March 2023

I found crumbs from the previous occupant on the chair. the ad said gym but there was none.

reasonable price, location I needed and spacious room.

Stayed in April 2022

the Stairs and the shower, steam shower was broken and the hot water and pressure where barely there.

proximity to everything we needed to do .

Stayed in October 2022