Very busy hotel. Noise in the lobby and bar

Small room

Stayed in April 2024

No WIFI - argh!

Stayed in April 2024

No in-room amenities. No kettle. No fridge/mini bar. No bath robes or bathroom slippers. They don't even give you water. And you have to remind them on most days to restock the bath with shampoo and shower gel. Queues at Starbucks (where you'd end up "trying" to spend the $30 per day refund that the hotel charges as a daily destination fee) are too long and the food too expensive to waste your precious time. We 'enjoyed' the use-it-or-lose-it daily credit on two of the six nights we spent at the hotel.

The location is awesome. It doesn’t get any more happening than 7th Avenue Times Square, and it helps that the Sheraton NY Times Square is located half a block from a subway station. Several tourist attractions including Broadway shows, Central Park, Times Square and the Empire State Building are within walking distance from the hotel.

Stayed in April 2024

sistem

breakfast too expensive

Stayed in April 2024

no kettle, no water in rooms bottled water would have been great. queue for breakfast was unacceptable as we had a busy schedule to see all the sights and a queue of 1.5hours was just crazy.

beds were so comfortable if a little small but fine. location was the winner really. Room was fine we were a family of four so it was going to be a little tight and i have been in other hotel which were a lot more spacious but really location was the bonus. breakfast was a disaster the queueing was crazy so we didnt bother after day three.

Stayed in April 2024

The beds and pillows were very uncomfortable

The location of the hotel was great it was a quick walk to go to any of the stores.

Stayed in April 2024

Waited 30-40 mins to check in Elevator for upper floors us frequently out of service Takes 30 mins to get a breakfast

Good location

Stayed in April 2024

No soundproofing

Stayed in April 2024

Bedroom was a bit dated ? Billing process not explained clearly on arrival ? Couple of the staff were unhelpful most were good

Great location - room facilities - friendly helpful staff

Stayed in March 2024

Lots of extra charges. Stayed here several times over the years. Alwsys able to my get a room even before check in. Now they don’t give room even if there is one available unless you pay extra 50 dollars. When came back to check in after 4. There was a line forming from desk to the revolving door at entrance. When I spoke with manager asking if he could expedite the process for us since we had checked in earlier and only needed room assignment he said “there was nothing he could do”. Not a great customer service approach

Location and cleanliness

Stayed in March 2024

There is a $30 a day fee that isn’t openly disclosed when booking. While it’s clear that this fee is imposed by the city since the hotel takes the fees, it should be upfront about them. Lines are ridiculously long for everything. The beds are really uncomfortable and there are visible repairs that need to be made. Peeling wallpaper, holes in the bench by the elevators and outdated fixtures are par for the course. There is no room service or vending areas for snacks. The only places to eat have long wait times and are expensive.

The location is great. The staff were kind and helpful.

Stayed in March 2024

Front desk at check in this trip

location is amazing, steps from times square a few blocks from Rockefeller Center and Central Park. bell staff great concierge helpful housekeeping great

Stayed in March 2024

Reception staff not very friendly or helpful when I queried by bill

Location was good. City view room was very nice.

Stayed in March 2024

Cost

Convenience

Stayed in March 2024

It’s $100 for an early check in . Upon arrival at the normal check in time of 3pm the line was spread down the lobby . I waited an hour to check in . There was only one gentlemen checking people in the regular line and other works walking around behind the desk that looked as if maybe they could have opened up another line or two . This was a Saturday I would expect it’s normally a busy day and there would be more help . Also … I asked if I could be on the same floor as my friends room and I was charged $35 as an “upgrade” charge to be on that floor however I had the same double bed standard room that I paid for with a view of an under construction office building.

Rooms were clean and comfy . Good location .

Stayed in March 2024

I DIDN'T HAVE BREAKFAST THE AMENITIES WROTE IN BOOKING THERE WEREN'T

Stayed in February 2024

The elevator system. It was terribly backed up. It was jam packed with guests and the lines to get in were long and the wait for the elevators was long. We waited for for then 15 minutes on multiple occasions. We took the stairs to avoid it but 12 flights is exhausting. The hotel said Hop on Hop off bus was not available for us, so a bike rental was given in place if it. The bike rental was only for two people, like the hop on hop off bus, but the cost was not equal. The room didn’t have a refrigerator nor a microwave, that would have been more helpful. And the internet was slow.

The location was great. The room was clean and comfortable. The cleaning crew did. A wonderful job each day. The staff were very helpful. The Starbucks was very convenient.

Stayed in February 2024

I guess I came when there was some kinda convention of some sort, there were soooooo many young people. It was literally so packed. We had to wait like 10 minutes for elevators. But other than that, it was great.

Great area, nice big bathroom

Stayed in February 2024

If you are expecting a welcoming 4 star hotel you will be disappointed. The entrance hall is chaotic as the outside time square, no one welcoming you. Check in was at 4pm and at 6pm after 20 min queuing I discovered that my room was not yet available and instead of a 2 double beds room they offer me a king size with a sofa, not a sofa bed a sofa 😞. I had to come back after 2 hours and after another 20 min queue at the reception I discovered that the room was still not ready and the lady literally said, I have no idea when it will be. I had to ask for the manager and wait for another half hour before I finally got the room. Worth to mention that they took the first night from my credit card and reserve the amount for the entire stay at the first attempt of check in well before tell me that the room was not available. The room was clean but the bed definitely too small was a 1 and 1/2 sold for double. No fridge in the room and everything desperately in need of renovation. All in all definitely not what you expect from a 4 star Sheraton hotel

The hotel position is spot on few seconds away from time square, broadway theatre, MoMa or Central Park .

Stayed in February 2024

I booked a city view room and I literally only had half of a glimpse of one of the I Love New York stores. Disappointed with that. I would've saved the extra money to not book that type of room. Also, I didn't realize until we got there that no mini fridge was provided in the room. That is on me for not looking closely enough beforehand, but I was a bit disappointed that it wasn't offered.

It was exactly where we wanted to be... Not directly in the heart of the Square, but right at the edge of it.

Stayed in February 2024

Too expensive for what it was, bed were uncomfortable

It was at a good location, good breakfast

Stayed in January 2024

Bed quite worn, deformed by constant use. Our stay was 10 nights and the hotel charged 200% of the total amount, saying that after check-out, if there were no problems, the excess amount would be released. As a result, our credit for leisure travel expenses was seriously compromised. Even though I argued with management, the exceeded amount was not released.

Stayed in January 2024

The foot of the bed was higher than the head making it really hard to sleep. My feet were exceedingly high. The mattress pad bunched under my body and didn’t remain flat causing me to wake up during the night due to discomfort. I almost took it off the bed. The bed squeaked a lot when I turned over. The bed overall just seemed really old. And when I booked , I didn’t realize there unnecessary fees on top of the original prices making a one night stay more expensive than it needed to be.

Location of room in hotel. For a city hotel it was relatively quiet.

Stayed in January 2024

The quality and services at the Sheraton have wained

Location location

Stayed in January 2024

There was no wifi in my room, the heating was failing, some girls at the reception were very rude, when they cleaned the room several times they didn't leave us face towels or they did not change them and they did not clean the tables.

The location

Stayed in January 2024