Total value for stay left me wondering how this place is so expensive if it is not a Four Seasons or Ritz Carlton.

Stayed in June 2024

Music blaring 24hrs a day literally outside our window. Valet misplaced our car for extended period of time...causing us to be late to event

Beautiful location

Stayed in May 2024

The staff wasn't friendly. Although I could afford to, I don't dress as if I have money & the staff looked at me and treated me like scum. The room reflected that same cold vibe. There were some scuffs & carpet threads I wouldn't expect In a room costing $400 a night. The jacuzzi controls are confusing & there is absolutely no information in the room about the hotel amenities or surrounding area. You can't have food or anything delivered to your room? You literally have to get fully dressed to go down to the lobby to retrieve a pizza or a sandwich for lunch? While I had a great time, I probably won't come back to this particular establishment. It's a comfortable place but not a welcoming place.

The room was luxury. The bed was so comfortable. The view was stunning.

Stayed in March 2024

There was loud construction noise going on all night

Nice view of the sound

Stayed in November 2023

Forced valet parking - too expensive

Location

Stayed in November 2023

Refrigerator failed to keep our food cool overnight. Was cold when we put our delicious seafood dinner leftovers into it but woke up to everything in it being warm and unsafe to eat, including our anticipated breakfast and lunch for the day.

Hoped to watch sea life and ships passing by and we did. Front desk staff and valets all very friendly and helpful.

Stayed in November 2023

The staff. From front desk to valet the customer service and demeanor were horrible. They were rude, unwilling to help and the front desk agent at check in was condescending. The valet didn’t even come out to my car. They stood and waited for me to open my wife’s door and unload bags

Nothing except the staff in restaurant

Stayed in November 2023

No room service. For the price I expected to have room service.

The view was amazing! The morning sunrise was beautiful. The room was clean. The staff was great. I needed extra towels because we were on a family vacation and the staff was quick to accommodate us. Their valet is quick, the valet staff was super nice and patient with us loading and unloading our kiddos.

Stayed in October 2023

With all the people in the water circle and no one control anything I would not come back.

Stayed in August 2023

Maid service was poor. Room was not cleaned entirely. Bed not made.

View

Stayed in August 2023

I chose this hotel becuase it is on the water. Of course they put me in a room facing the other direction. Then they wanted $50 to upgrade. I said forget it and stayed some where else.

Stayed in August 2023

Parking is ridiculous

Lots to do around the hotel

Stayed in September 2023

Way too expensive, valet parking only. The pillows where too fat.

Proximity and walkability to sons apartment

Stayed in August 2023

There was no coffee set up for customers. There was no option for creamer. You have to pay $36.00 for parking every day. For the cost of the stay there should be more perks.

Breakfast was great and the location was great.

Stayed in July 2023

I was told we had a garden view which in our case was construction and a parking lot. I picked this place in the hopes of having a view of the water (honestly only reason we picked this one) I was also overcharged for our stay. Also parking is costly. Be aware.

The room was nice. It was a good size and had all that you needed in terms of comfort. No robes which surprised me for a 4 star hotel. The maid service did not clean our room during our stay but we were only there a few days so I did not mind.

Stayed in July 2023

when we valet’ed our tesla, we immediately got a call that they didn’t have the key, even though we both remember giving it to them. the pressure and questioning was off putting and the team later found they had the key. while we were given wine and beer for the inconvenience, it was a frustrating incident

appreciated the upgraded room upon checkin with a view of the water and mountain

Stayed in July 2023

Very nice

Stayed in June 2023

Hot tub was kind of difficult to use. Cheap toilet paper. No microwave. No freezer component in the mini fridge. Sliding barn door to bathroom didn't work correctly. Low budget tv channels. And no room service available at all.

Really comfy bed and pillows. Nice hot tub. Giant shower. Separate toilet room. Giant tv. Very clean.

Stayed in May 2023

The room wasn't clean, there was old food in the fridge and cobwebs. I think for what we got it was a bit overpriced.

The view was amazing and the staff was friendly and helpful.

Stayed in April 2023

There was a refrigerator but no microwave.

Stayed in April 2023

$36 for valet, I expected the room to be a bit bigger for how expensive it was, and we didn’t even stick around for breakfast, but I’m pretty sure it wasn’t free.

The room was beautiful, the view was nice (as well as the staff), it was clean and the tub was a nice plus.

Stayed in April 2023

There wasn’t any room service. The restaurant staff were young and immature. I had to go get my own food and this was a huge draw back for me. Plus the food was room temp when I got it.

Beautiful clean room. Nice gym facility.

Stayed in April 2023

1. The room was disgusting. The blanket and sheets had yellow stains on them. It was so gross that we could not use the top sheet or the blanket. We had to bundle up in sweaters. The couch had white stains on it. The shower was dirty, the spa tub was not clean, and the WORST part was the toilet had a poop smear on it. 2. You HAVE to pay for parking, and it is valet parking. They take your keys and they park your car somewhere out of site. If you want to leave the hotel, you have to go to the front desk, have them call valet, and then WAIT for valet to go get your vehicle and bring it to you. It takes a good 30 minutes just to get your vehicle. That is if you are lucky enough to get ahold of valet to bring you the vehicle. 3. Staff was rude, and unwilling to help. We advised the staff it was our anniversary and they did not acknowledge us at all. We didn't even get a congratulations. We asked for more coffee, and we never received it. Advised the front desk our room was dirty, they said that their was nothing they could do about it. 4. They charge you for everything. Even water is $5 a bottle (The staff told us we should have brought our own water bottles if we didn't want to pay for water!). They charge a huge deposit, and they charge you if you don't clean your room before leaving. Everything has a charge.

The bed was comfortable

Stayed in March 2023

Bad stay

Nothing bad stay

Stayed in March 2023

Parking fee is too expensive

Good view and location

Stayed in February 2023