Reviews of Sonesta Select Phoenix Chandler This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
920 North 54th Street, Chandler, AZ 85226, United States
#14 of 47 hotels in Chandler
Guests' ChoiceReview Score
Based on 733 hotel reviews
8.3Score breakdown
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Cleanliness
8.7
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Comfort
8.6
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Location
9.1
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Facilities
8.5
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Staff
8.8
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Value for money
8.4
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Free Wifi
8.6
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Reviewed: May 12, 2023
Deborah
United States1 review7.0“The staff and the quietness were exceptional. I couldn't sleep and my body hurt because of the bed.”- • Leisure trip
- • Family with young children
- • Mobility Accessible Guestroom King Tub
- • Stayed 2 nights
Replace the mattresses. The bed was so hard that it felt like I was laying on a sheet of plywood overed with a sheet. I actually used my pillows as a mattress to add some softness so I could sleep. It would also have been nice to have a small table in the room for eating takeout.
The friendly staff was friendly and accommodating, they exceeded expectations. The room was large and very clean. The hotel was very quiet which made it very pleasant, especially at night. Overall my stay was very good.
Stayed in May 2023
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Reviewed: May 7, 2023
Maria
United States3 Reviews9.0Wonderful- • Couple
- • Guestroom King Courtyard or Pool View
- • Stayed 1 night
- • Submitted from a mobile device
It was a wonderful stay. Will be back again.
Stayed in May 2023
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Reviewed: April 24, 2023
Nez
United States14 Reviews9.0Wonderful- • Business trip
- • Family with young children
- • Guestroom King Room with Sofabed
- • Stayed 1 night
- • Submitted from a mobile device
We had issue with the TV self remote and the regular TV remote. First, the self TV remote would not scan onto cell phone. I report that to front desk and ask for IT. IT had gone home. They gave me a regular TV remote, the TV screen indicated no signal connected. This process took about an hour until they finally decided to offer and give me another room.
The room environment was great
Stayed in April 2023
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Reviewed: April 6, 2023
Paige
United States4 Reviews7.0Good- • Leisure trip
- • Couple
- • Guestroom King Courtyard or Pool View
- • Stayed 3 nights
- • Submitted from a mobile device
the security doors were always open! the new charge for parking! bed was hard
staff was great! room was great! they gave us the room requested! nice room! pool and hot tub great!
Stayed in April 2023
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Reviewed: February 27, 2023
Mark
United States5 Reviews2 helpful votes8.0“Great value for the money.”- • Leisure trip
- • Family with young children
- • One-Bedroom King Suite - Non-Smoking
- • Stayed 2 nights
The fan in the bathroom was very noisy. I let the front desk know about this when I checked out. The TV reception was very choppy. The bedding was sparse. I could have used either better pillows or perhaps a couple extra pillows and a blanket too. The shower head was old and did not spray well. The water pressure in the shower was so low that it took a significantly longer time to shower.
Everything was pretty good. The pool and spa were nice. The room was large and we had plenty of privacy with the door between the two parts of the room.
Stayed in February 2023
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Reviewed: February 21, 2023
Leslie
United States1 review8.0Very Good- • Leisure trip
- • Solo traveler
- • Guestroom King Courtyard or Pool View
- • Stayed 3 nights
- • Submitted from a mobile device
rooms didn’t match booking.coms description
very clean
Stayed in February 2023
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Reviewed: February 20, 2023
Hill
United States6 Reviews1 helpful vote8.0Very Good- • Business trip
- • Group
- • Guestroom King Room with Sofabed
- • Stayed 2 nights
Charging for parking my car is not something I was happy about. I have never stayed at a hotel and been charged for non valet parking.
Clean Hotel and friendly staff.
Stayed in January 2023
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Reviewed: February 17, 2023
Thomas
United States1 review8.0Very Good- • Leisure trip
- • Couple
- • Guestroom King Room with Sofabed
- • Stayed 2 nights
In the parking lot, a suspicious person was asking for money from people. He didn't seem to cause any trouble but he did stay in the parking lot area for a while.
I liked that the room was clean, the internet fast, and the access to the room very easy.
Stayed in January 2023
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Reviewed: February 16, 2023
Vanessa
United States4 Reviews9.0“Have stayed in the same room on 2 different trips now. This hotel is a go to for me.”- • Leisure trip
- • Solo traveler
- • Mobility Accessible Guestroom King Tub
- • Stayed 3 nights
Trash was not picked up at the outdoor trash can that I had to pass on the way to the car. 1 guest was continuously smoking pot outside side entrance. Smelled.
Walk out to the courtyard and across walkway to the pool and hot tub. Quiet, nice comfortable room. Great TV. Nice common areas.
Stayed in December 2022
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Reviewed: February 16, 2023
Kathleen
United States17 Reviews1 helpful vote7.0“Basic hotel by the freeway”- • Leisure trip
- • Travelers with friends
- • Guestroom Two Queens Balcony or Patio
- • Stayed 1 night
- • Submitted from a mobile device
Loud motorcycle sound speeding up on the freeway. Try to fade away from freeway.
Conveniently 10-15 min from airport
Stayed in February 2023
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Reviewed: February 14, 2023
Dana
United States24 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • Guestroom King Courtyard or Pool View
- • Stayed 2 nights
- • Submitted from a mobile device
None
Comfy beds, great location, friendly staff, great parking, nice pool area, nice sz room, lots of USB ports.
Stayed in December 2022
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Reviewed: February 5, 2023
Fei
United States2 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Guestroom King Room with Sofabed
- • Stayed 5 nights
too small.
Location is very good. A lots of shopping and restaurant. Walking distance to some god restaurants.
Stayed in February 2023
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Reviewed: January 31, 2023
Christian
Austria1 review8.0“Short business-trip.”- • Business trip
- • Group
- • Guestroom King Room with Sofabed
- • Stayed 2 nights
Everything fine, nothing wrong with this hotel.
Nice Location, good for a business trip.
Stayed in January 2023
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Reviewed: January 29, 2023
Dennis
United States61 Reviews8.0“Good value and comfortable stay.”- • Business trip
- • Solo traveler
- • Mobility Accessible Guestroom King Tub
- • Stayed 3 nights
- • Submitted from a mobile device
new parking fees and dust room ventilation system.
location and room set up.
Stayed in January 2023
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Reviewed: January 23, 2023
Christy
United States4 Reviews8.0“Clean hotel with friendly staff.”- • Leisure trip
- • Family with young children
- • Hearing Accessible Guest Room Two Queens Courtyard or Pool View
- • Stayed 3 nights
- • Submitted from a mobile device
the shower head was awful and barely spit out any water and the pillows were absolutely awful. Both of these dislikes did not make me dislike the property at all. I would absolutely stay here again. I just would bring my own pillow.
the staff were all so friendly and professional.
Stayed in January 2023
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Reviewed: January 10, 2023
Priscilla
United States23 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • Mobility Accessible Guestroom King Tub
- • Stayed 3 nights
- • Submitted from a mobile device
Easy check in, big room but no microwave. Also, had requested a date change in advance, to arrive a day later but it wasn't processed.
Stayed in January 2023
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Reviewed: January 5, 2023
Lyn-devil
United States54 Reviews4 helpful votes9.0Wonderful- • Business trip
- • Family with young children
- • Hearing Accessible Guestroom Two Queens
- • Stayed 2 nights
$5 a day for parking and tax on top of that, that was not on booking.com. The bathroom door didn't lock because the door backwards and the bolt lock didn't work either. I'm sure I knew there was no breakfast but the charges were what they had were pretty high. I just went for donuts elsewhere. The shower thing wouldn't go up so it was a shower and bath in one which was very slippery.
The beds were very very comfortable. The location was great, right off the 10 and close to everything. The room was clean and roomy.
Stayed in January 2023
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Reviewed: January 4, 2023
John
United States1 review9.0“Liked the large meeting area our large family used.”- • Leisure trip
- • Couple
- • Mobility/Hearing Accessible Guestroom King Roll-In Shower
- • Stayed 8 nights
Bed a bit hard
OK choices, quality
Stayed in January 2023
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Reviewed: December 11, 2022
Dennis
United States61 Reviews8.0“great location with excellent room layout.”- • Business trip
- • Solo traveler
- • Mobility/Hearing Accessible Guestroom King Roll-In Shower
- • Stayed 10 nights
- • Submitted from a mobile device
no microwave, dust from poor ventilation.
layout of the room
Stayed in December 2022
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Reviewed: December 10, 2022
Xiangqin
United States20 Reviews7.0Good- • Leisure trip
- • Solo traveler
- • Guestroom King Room with Sofabed
- • Stayed 2 nights
- • Submitted from a mobile device
loud a/c and traffic
room clean and spacious
Stayed in December 2022
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Reviewed: December 8, 2022
Tim
United States3 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Guestroom Two Queens
- • Stayed 4 nights
- • Submitted from a mobile device
The area. Easy access to main interstate
Stayed in December 2022
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Reviewed: December 2, 2022
Dicie
United States6 Reviews9.0Wonderful- • Business trip
- • Family with young children
- • Hearing Accessible Guestroom Two Queens
- • Stayed 1 night
- • Submitted from a mobile device
No microwave
Staff very friendly
Stayed in November 2022
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Reviewed: November 23, 2022
Chad
United States4 Reviews7.0Good- • With a pet
- • Leisure trip
- • Solo traveler
- • Guestroom King Room with Sofabed
- • Stayed 5 nights
Had to reprogram my keycard 3 times. Was told to keep it away from wallets, phones, earbuds (so basically don't put it in your pockets ???). Also had lots of fruit flies in the room. Doors shut loudly, so hopefully you don't have neighbors that are in and out of their room. Included breakfast left a lot to be desired, unless you want a box of cereal. At the desk, $4 for a bottle of soda and $6 for a half bottle of Starbucks drink? Attendant smirked and justified it by "convenience fee". I get it to a degree, but that's the most upcharge I've seen in a hotel, and this is only a 3 star place.
Comfortable rooms/beds. Lots of storage. Big TV on mount to view from couch and bed.
Stayed in November 2022
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Reviewed: November 20, 2022
Christy
United States4 Reviews8.0- • Leisure trip
- • Couple
- • Guestroom King Room with Sofabed
- • Stayed 1 night
- • Submitted from a mobile device
This review is hidden because it doesn't meet our guidelines.
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Reviewed: November 14, 2022
Nicole
United States10 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Guestroom Two Queens
- • Stayed 3 nights
- • Submitted from a mobile device
nothing
the cleanliness of the place was amazing. the staff was amazing. we felt safe the entire time.
Stayed in November 2022
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