1616 North Central Expressway, Plano, TX 75074, United States
#42 of 64 hotels in Plano
Guests' ChoiceBased on 528 hotel reviews
7.7Cleanliness
8.2
Comfort
8.1
Location
8.2
Facilities
8.1
Staff
8.2
Value for money
8.1
Free Wifi
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 22, 2024
Priscilla
United StatesI didnt like that my original room wasnt available. Tjats just me.
Its so great im still here. Service is great staff is friendly and its clean.
Stayed in March 2024
Reviewed: March 2, 2024
Sharanteja
IndiaNothing
They didn’t ask me to check-in
Stayed in March 2024
Reviewed: February 18, 2024
Daryl
United StatesI used their gym facilities and the treadmill belt was loose, told the young man at the desk they need to put that piece of equipment out of service and get that fixed. He rolled his eyes at me and said in the kindest voice" I understand sir we'll get that taken care of." I went back and finished my workout. The next morning I went back for more abuse. The treadmill was still at the same incline I tried to use still plugged in and still loose. I went downstairs to express my concern about the matter. I got another eye roll so I added it's going to seriously hurt someone. Went back in the afternoon still unfolded and plugged in. The maids were cleaning next door so I told her. Then left. Maybe she did Something?????
Breakfast was good and healthy.
Stayed in February 2024
Reviewed: November 23, 2023
Angelica
United StatesThe breakfast was terrible The person at the front desk was nice but need to take a shower and put deodorant.. Body smell was overpowering
Location was good
Stayed in November 2023
Reviewed: November 3, 2023
Rebecca
United StatesBeds were terrible and hard
Room was clean
Stayed in October 2023
Reviewed: October 29, 2023
Harish
United Statesbreakfast is awful, so are the staffs got a problem with iron instead of sending housekeeping staff to check I was asked to bring it downstairs to reception
bed was good and linens
Stayed in October 2023
Reviewed: October 29, 2023
Leaneasha
United StatesThe halls smelled bad and were poorly lit. The carpet was damp. Didn’t have a tv remote. Didn’t feel safe. I was glad I had my stun gun.
It was close to the hwy.
Stayed in October 2023
Reviewed: October 22, 2023
Marcos
Ecuadorthe carpets stank. They say "breakfast included but it's a lie.
Dicen que ofrecen desayuno pero es mentira. They say " breakfast included" but it's a lie.
Stayed in October 2023
Reviewed: October 18, 2023
Campiegbear
United StatesWater pressure in shower needs to be improved if possible.
Updated, quiet and clean. Nice staff.
Stayed in October 2023
Reviewed: October 18, 2023
Billiejo
United StatesCustomer service and threats of extra charges
Property staff are very rude walked into room smelling like mildew and musk Cleaned up after ourselves completely and now being threatened with extra charges. Very unprofessional
Stayed in October 2023
Reviewed: October 14, 2023
Soraya
United StatesI could not check in past midnight at 12:40pm.... Huge inconvenience.
Beautiful Hotel, Very Nice!!
Stayed in October 2023
Reviewed: October 5, 2023
Akram
TunisiaThis hôtels are a scammer. They charged me for 50$ the said that i burned a blanket wich i was surprised becoz its from the beginning in générale stay away from indian manager hotel. My experience. Is very bad with them
I didn't like anything they didn't allow me to pay cash they said the system dosnt work for cash
Stayed in October 2023
Reviewed: October 5, 2023
Roberta
United StatesThe first room we enter into we move the blankets the blankets were not washed they covered it with the sheets. We had to change rooms because they did not have any spare linens to just change the bed. We had to move three rooms and then the fourth rooms was the room that we ended up staying in but the AC did not work properly.
The location, waffles, The front desk person did try to help and was accommodating to resolve the problem.
Stayed in October 2023
Reviewed: October 1, 2023
Dustin
United StatesCarpet was old and dirty throughout facility and was awful in room. It was bad enough that you could feel texture change on the same piece of carpet. It felt gross and clumpy. I noticed Maintenance (mainly for cosmetic) had been neglected in a fair amount of areas.
Nice staff, polite staff
Stayed in September 2023
Reviewed: September 4, 2023
Samantha
United StatesThe uncomfortable beds
The price and friendlyness of the staff.
Stayed in September 2023
Reviewed: September 3, 2023
Rosa
United StatesThe breakfast staff was extremely rude. They need to be trained on how to treat guests. I wouldn't stay there again for that alone.
The hotel was in good area. It was close to a lot of restaurants.
Stayed in June 2023
Reviewed: August 26, 2023
Daiyang
United StatesTook a shower and laid down, lights off, suddenly felt something moving in my hair, guess what? A buaaag! I brutally kill it…
Position and room space are ok
Stayed in August 2023
Reviewed: August 16, 2023
Imran
United Arab EmiratesMaintenance work required
Affordable
Stayed in July 2023
Reviewed: July 31, 2023
Herbert
United StatesNothing
Don’t have anything to eat that’s good
Stayed in July 2023
Reviewed: July 31, 2023
Analisa
United StatesThe room wasn’t completely clean, with pet hair on the couch. Car alarms going off all night. Light fixture held together by a zip-tie. Continental breakfast offered no eggs or meat, just waffles, toast, and cereal. Pillows were uncomfortable.
The staff was friendly and attentive. Easy parking. Bed was comfortable.
Stayed in July 2023
Reviewed: July 29, 2023
Stacy
United StatesThat it didn’t have a pool
It was very clean and right off the highway
Stayed in July 2023
Reviewed: July 26, 2023
Abul
United Statesok
Stayed in July 2023
Reviewed: July 10, 2023
James
United StatesEverything
Nothing
Stayed in July 2023
Reviewed: July 10, 2023
Yajaira
United StatesThe location was in the center of all the activities we had planned. I felt safe during my stay.
Stayed in July 2023
Reviewed: July 5, 2023
Fernandez
United StatesThe hotel service surpassed my expectations.
My online booking was easy and the front desk service was very helpful.
Stayed in June 2023
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