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  5. Reviews of Quality Inn & Suites Plano East - Richardson

Reviews of Quality Inn & Suites Plano East - Richardson This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1616 North Central Expressway, Plano, TX 75074, United States

#42 of 64 hotels in Plano

Guests' Choice

Review Score

Based on 528 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.1

  • Location

    8.2

  • Facilities

    8.1

  • Staff

    8.2

  • Value for money

    8.1

  • Free Wifi

    8.6

Verified guest reviews from real Bookers

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Showing 151 - 175

  • Reviewed: March 22, 2024

    10
    Id reccomend to anyone
    • Business trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I didnt like that my original room wasnt available. Tjats just me.

    Its so great im still here. Service is great staff is friendly and its clean.

    Stayed in March 2024

  • Reviewed: March 2, 2024

    1.0
    Bad experience
    • Business trip
    • Solo traveler
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    They didn’t ask me to check-in

    Stayed in March 2024

  • Reviewed: February 18, 2024

    1.0
    Clean but dangerous.
    • Leisure trip
    • Solo traveler
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I used their gym facilities and the treadmill belt was loose, told the young man at the desk they need to put that piece of equipment out of service and get that fixed. He rolled his eyes at me and said in the kindest voice" I understand sir we'll get that taken care of." I went back and finished my workout. The next morning I went back for more abuse. The treadmill was still at the same incline I tried to use still plugged in and still loose. I went downstairs to express my concern about the matter. I got another eye roll so I added it's going to seriously hurt someone. Went back in the afternoon still unfolded and plugged in. The maids were cleaning next door so I told her. Then left. Maybe she did Something?????

    Breakfast was good and healthy.

    Stayed in February 2024

  • Reviewed: November 23, 2023

    6.0
    Ok
    • Leisure trip
    • Solo traveler
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was terrible The person at the front desk was nice but need to take a shower and put deodorant.. Body smell was overpowering

    Location was good

    Stayed in November 2023

  • Reviewed: November 3, 2023

    3.0
    Poor
    • Business trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Beds were terrible and hard

    Room was clean

    Stayed in October 2023

  • Reviewed: October 29, 2023

    5.0
    look for a better option with same price range
    • Business trip
    • Solo traveler
    • King Room - Accessible/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    breakfast is awful, so are the staffs got a problem with iron instead of sending housekeeping staff to check I was asked to bring it downstairs to reception

    bed was good and linens

    Stayed in October 2023

  • Reviewed: October 29, 2023

    3.0
    I got in my room locked my door didn’t open it till I left early the next morning and got the heck out of there! I thoug
    • Solo traveler
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The halls smelled bad and were poorly lit. The carpet was damp. Didn’t have a tv remote. Didn’t feel safe. I was glad I had my stun gun.

    It was close to the hwy.

    Stayed in October 2023

  • Reviewed: October 22, 2023

    3.0
    The worst hotel
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the carpets stank. They say "breakfast included but it's a lie.

    Dicen que ofrecen desayuno pero es mentira. They say " breakfast included" but it's a lie.

    Stayed in October 2023

  • Reviewed: October 18, 2023

    10
    A very enjoyable and satisfied stay.
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 5 nights

    Water pressure in shower needs to be improved if possible.

    Updated, quiet and clean. Nice staff.

    Stayed in October 2023

  • Reviewed: October 18, 2023

    1.0
    Quick overnight stay prior to brain surgery horrible experience
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Customer service and threats of extra charges

    Property staff are very rude walked into room smelling like mildew and musk Cleaned up after ourselves completely and now being threatened with extra charges. Very unprofessional

    Stayed in October 2023

  • Reviewed: October 14, 2023

    5.0
    Fair
    • Business trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I could not check in past midnight at 12:40pm.... Huge inconvenience.

    Beautiful Hotel, Very Nice!!

    Stayed in October 2023

  • Reviewed: October 5, 2023

    1.0
    Very Poor
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    This hôtels are a scammer. They charged me for 50$ the said that i burned a blanket wich i was surprised becoz its from the beginning in générale stay away from indian manager hotel. My experience. Is very bad with them

    I didn't like anything they didn't allow me to pay cash they said the system dosnt work for cash

    Stayed in October 2023

  • Reviewed: October 5, 2023

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The first room we enter into we move the blankets the blankets were not washed they covered it with the sheets. We had to change rooms because they did not have any spare linens to just change the bed. We had to move three rooms and then the fourth rooms was the room that we ended up staying in but the AC did not work properly.

    The location, waffles, The front desk person did try to help and was accommodating to resolve the problem.

    Stayed in October 2023

  • Reviewed: October 1, 2023

    3.0
    Staff was great, overall stay was good, needs to be professionally cleaned and possible new flooring and cosmetic mainte
    • Travelers with friends
    • King Suite - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Carpet was old and dirty throughout facility and was awful in room. It was bad enough that you could feel texture change on the same piece of carpet. It felt gross and clumpy. I noticed Maintenance (mainly for cosmetic) had been neglected in a fair amount of areas.

    Nice staff, polite staff

    Stayed in September 2023

  • Reviewed: September 4, 2023

    10
    Great stay and customer service, not so comfortable beds.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The uncomfortable beds

    The price and friendlyness of the staff.

    Stayed in September 2023

  • Reviewed: September 3, 2023

    1.0
    For the value, I would say its ok. However, they could use a better breakfast staff.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 7 nights

    The breakfast staff was extremely rude. They need to be trained on how to treat guests. I wouldn't stay there again for that alone.

    The hotel was in good area. It was close to a lot of restaurants.

    Stayed in June 2023

  • Reviewed: August 26, 2023

    3.0
    If you are a bug-hunter, this hotel is your choice.
    • Business trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Took a shower and laid down, lights off, suddenly felt something moving in my hair, guess what? A buaaag! I brutally kill it…

    Position and room space are ok

    Stayed in August 2023

  • Reviewed: August 16, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Maintenance work required

    Affordable

    Stayed in July 2023

  • Reviewed: July 31, 2023

    1.0
    The ac in the rooms don’t work
    • Business trip
    • Group
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Don’t have anything to eat that’s good

    Stayed in July 2023

  • Reviewed: July 31, 2023

    6.0
    It’ll do.
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room wasn’t completely clean, with pet hair on the couch. Car alarms going off all night. Light fixture held together by a zip-tie. Continental breakfast offered no eggs or meat, just waffles, toast, and cereal. Pillows were uncomfortable.

    The staff was friendly and attentive. Easy parking. Bed was comfortable.

    Stayed in July 2023

  • Reviewed: July 29, 2023

    10
    The staff was friendly
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    That it didn’t have a pool

    It was very clean and right off the highway

    Stayed in July 2023

  • Reviewed: July 26, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights

    ok

    Stayed in July 2023

  • Reviewed: July 10, 2023

    3.0
    Poor
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything

    Nothing

    Stayed in July 2023

  • Reviewed: July 10, 2023

    10
    Definitely will stay that this property again.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The location was in the center of all the activities we had planned. I felt safe during my stay.

    Stayed in July 2023

  • Reviewed: July 5, 2023

    10
    Very good service
    • Leisure trip
    • Solo traveler
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night

    The hotel service surpassed my expectations.

    My online booking was easy and the front desk service was very helpful.

    Stayed in June 2023

Showing 151 - 175

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