I can't say everything about it i like everything about it it was nice i will come back with my friend again

I like everything

Stayed in December 2023

The breakfast

Overall everything

Stayed in April 2025

Coffee needs strengthening!

Hotel only a year old and very clean, modern decor, and everything was very well done. King bed great, quiet, lovely and very attentive staff.

Stayed in March 2025

Only 1 microwave I never been to a hotel with a microwave not in my room

The staff was nice

Stayed in March 2025

Breakfast is lacking. Room set up was not good

It appeared updated

Stayed in March 2025

They changed the type of room I originally booked, me and my family (5 members!!) had to literally share one bed, it was horrible!

Location

Stayed in December 2024

Parking lot was snowy and entrance wasn’t really clear due to snow coverage….understand that it is winter in Rochester.

Very friendly front desk person. Helpful

Stayed in February 2025

The room was nice in clean

Stayed in February 2025

The facility is clearly outdated and has had minimal aesthetic renovations done. The elevator is terrifying.

Online it said that it was a 600 square-foot room. It absolutely was not.

Stayed in February 2025

Got the room right by the hotel lobby and kept hearing everything.

Friendly staff

Stayed in November 2024

Had no hot water in the room, ask them to fix it, and it was only temporary fix

Stayed in January 2025

Besides the shower taking awhile to heat up, everything else was great!

The staff was friendly, the room was comfortable, and the bagel bar made for a nice breakfast area.

Stayed in January 2025

Easy check in. Clean and confortable rooms.

Stayed in November 2024

Bathrooms could use A update

Everything

Stayed in December 2024

The elevator stopped working 2x - not convienient when staying on the 4th floor

Very friendly staff

Stayed in January 2025

I have fully paid in advance, the concierge staff said the money have not gone through, even I showed her the payment confirmation and she said I need to pay again during check in. And I found I was double charged after all, I contact the hotel few times but their ignorance of my message makes me feel really bad service.

Money worth for the stay

Stayed in December 2024

New and clean place to stay, spacious rooms, comfortable beds, decent breakfast and free parking

Stayed in December 2024

I didn't stay here because they wouldn't take cash. I didn't have enough on my credit card

Stayed in December 2024

I booked 2 rooms at this hotel on bookings at a guaranteed rate. When I got to the hotel they charged me over $50 more per room. When I showed them the price with taxes and fees in my app they just said well there isn’t anything I can do. I book my hotels through bookings all the time and have never had a hotel charge me a completely different price. This hotel was not worth what they charged me either.

Stayed in December 2024

it took over two hours to check in I had to go get a whole Nother card. The staff follow me and my friends around the hotel. Every time we walked in they followed us to our rooms. The breakfast bar was disgusting. Everyone looked at us as in shock like we were not supposed to be there I had my room door opened about four times during the whole night. I’m not sure why there was ants on the bed. There was a hole in the wall with ants coming out of them this week was not as sweet. There is no microwave or stove and neither unit so we’ll have to go out to the front desk to get any hot food when my food that I ordered arrived, they did not allow them to bring it to me or come into the hotel I had to go out there to meet them. It’s 32° outside. The staff was disgusting the attitude, the eye rolling that it was disgusting.

Nothing

Stayed in November 2024

Booking.com put me in a handicapped room when I did not reserve a handicapped room. Per the Spark staff, they told me Booking.com put me next to the elevator shaft , ice making machine and coffee bar and when I requested to change my room location I was told there was nothing they could do. It was pretty noisy and I don’t think I’ll use booking.com again. This is the 2nd booking in a row through booking.com that was subpar. Very disappointed!!

Breakfast - fair, location- good

Stayed in November 2024

Should have got breakfast and cups in the room. Also I didn’t get the room that I paid for.

Sara was amazing and helpful! She was the best part of the hotel!

Stayed in November 2024

The room smelled musty, and there were hairs on the sink.

The staff was very friendly. A special call out to the front desk for being so nice.

Stayed in November 2024

We arrived on Wednesday night, and the first two nights were pleasant. The hotel only services rooms every other day, which wasn’t an issue for us since I’m very neat. However, things took a turn for the worse on Friday night when a large group of parents and their daughters arrived. We later found out that they stay here regularly during hockey season. Since we were visiting family, we would leave early in the day and come back to the hotel in the evening, hoping to unwind and rest for the next day. Unfortunately, that didn’t happen. When we returned Friday evening, the girls were playing hockey in the hallway on our floor, and the parents were celebrating with drinks and loud cheers—right outside our room. Around 8 p.m., I called the hotel manager to ask if they could move their gathering to a more appropriate location. To my surprise, the manager suggested that I ask them to quiet down. I didn’t think it was my responsibility, but the manager eventually spoke to them. After that, it was quiet for about 15 minutes—until the girls came back into the hallway, laughing and talking loudly. It became impossible to have a conversation with my husband inside our room over all the noise. At 11:30 p.m., still unable to sleep, I decided to open the door and firmly tell the girls to go inside their rooms and respect other guests. I told them people were trying to sleep. The next morning, I woke up exhausted and irritated. Thankfully, it was Sunday, and the group was leaving. Unfortunately, on our final night, new guests checked in, and I could hear their TV through the walls. Whether they had it on too loud or the hotel needs better insulation, I’m not sure—but either way, it was disruptive. I usually stay at Marriott hotels, but since there wasn’t one close to where my family lives, I decided to try this Hilton. After this experience, I’ll think twice before booking a Hilton hotel again. It wasn’t just the noise that left a bad impression—can not complete full review.

Breakfast was good and the area was bright and clean.

Stayed in October 2024