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  5. Reviews of SpringHill Suites by Marriott Chester

Reviews of SpringHill Suites by Marriott Chester This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

12301 Redwater Creek Road, Chester, 23831, United States

#1 of 15 hotels in Chester

Guests' Choice

Review Score

Based on 232 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.1

  • Location

    9.2

  • Facilities

    9.1

  • Staff

    8.9

  • Value for money

    8.6

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

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Showing 76 - 100

  • Reviewed: January 3, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Trundle Beds
    • Stayed 1 night
    • Submitted from a mobile device

    None

    All perfect, great friendly staff and breakfast was good

    Stayed in January 2023

  • Reviewed: December 27, 2022

    10
    My B-Day Vacation
    • Leisure trip
    • Travelers with friends
    • King Suite with Trundle Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The bathroom door didn't close all the way.

    How clean the room was and the bed was so comfortable.

    Stayed in December 2022

  • Reviewed: December 27, 2022

    8.0
    good breakfast and clean facilities
    • Leisure trip
    • Group
    • Suite with Two Queen Trundle Beds
    • Stayed 1 night
    • Submitted from a mobile device

    nothing of note

    clean and modern

    Stayed in December 2022

  • Reviewed: December 5, 2022

    10
    excellent, highly recommend
    • Leisure trip
    • Travelers with friends
    • Suite with Two Queen Trundle Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    no complaints

    excellent location. far enough off of the main road. quiet. customer service was excellent. very clean location. nice gym!

    Stayed in December 2022

  • Reviewed: October 6, 2022

    10
    A+
    • Leisure trip
    • Couple
    • King Suite with Trundle Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    N/A

    Literally Everything

    Stayed in September 2022

  • Reviewed: September 17, 2022

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • King Suite with Trundle Bed
    • Stayed 1 night
    • Submitted from a mobile device

    There was not enough lighting. Especially in the bathroom vanity area... couldn't see week enough to pit on makeup.

    The room was very comfortable; the staff were friendly and helpful

    Stayed in September 2022

  • Reviewed: February 17, 2025

    2.0
    Rude staff, wouldn't stay here again
    • Business trip
    • Group
    • King Suite with Trundle Bed
    • Stayed 2 nights

    We had a horrible experience with the front desk staff. Despite paying up front with Booking.com for my husband and his coworker's rooms, when they arrived, his coworker was told that his room was not paid for, the card was declined (which makes no sense, it was the same card that paid for both that fully went through). The front desk staff told my husband that we should never use Booking.com because its a third party service and that we needed to call them because their hotel was not paid for my coworkers room. They raised their voice, talked over my husband (and me when I called) and honestly, treated us like we were being unreasonable or trying to steal something. I called Booking.com, was on hold for 20 minutes, finally got someone who helped me, confirmed that I did in fact pay the full amount and that the hotel had taken the funds for both rooms. Finally the front desk admitted that they made a mistake after over an hour of back and forth with them. Then to top it off, when my husband went to check out at 5am on Sunday, they had the audacity to tell him that he needed to pay over $300 for HIS room (which was never the original problem) because all the funds had been transferred to his coworkers room and again they were applying the funds incorrectly. He walked out and told them to figure it out and refused to pay for the same room again. There was very little water pressure in his room (423) and he never got hot water. It was slightly warm, but even turned all the way to hot, it never got warm enough to be comfortable. After the situation with check in, he didn't want to deal with reporting the problem because of how rude and uncomfortable it had been to deal with the front desk.

    The rooms themselves were clean and comfortable.

    Stayed in February 2025

  • Reviewed: October 10, 2024

    1.0
    My child found a used condum in the room along with mold in the shower
    • Business trip
    • Family with young children
    • Suite with Two Queen Beds, Trundle Bed, Mobility and Hearing Accessible Roll-In Shower
    • Stayed 3 nights
    • Submitted from a mobile device

    Location

    Stayed in October 2024

  • Reviewed: September 3, 2024

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Suite with Two Queen Trundle Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    No response when message sent. Had to find another hotel last minute.

    Nothing

    Stayed in September 2024

  • Reviewed: July 17, 2024

    6.0
    ROOMS NICE AND QUIET
    • Leisure trip
    • Solo traveler
    • Suite with Two Queen Trundle Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    ATTITUDE OF STAFF AT CHECK IN COUNTER!!!!

    DIDN'T EAT BREAKFAST

    Stayed in July 2024

  • Reviewed: May 28, 2024

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • King Suite with Trundle Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    You had to ask for room service

    Nice layout and nice staff

    Stayed in May 2024

  • Reviewed: May 17, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Suite with Two Queen Trundle Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Garbage in hallways. Looks like never vaccinated

    Easy to get to

    Stayed in May 2024

  • Reviewed: April 30, 2024

    5.0
    Second time staying here in the past year. Coming back to Richmond in 3 months but won’t stay here
    • Leisure trip
    • Couple
    • King Suite with Trundle Bed
    • Stayed 2 nights

    Beds need changed out. Sunk to the middle. I weigh 165 my wife weighs 140 so it wasn’t us.

    Breakfast was good

    Stayed in April 2024

  • Reviewed: April 29, 2024

    5.0
    Beautifully designed and styled accommodations, marred by discourtesy
    • Leisure trip
    • Family with young children
    • King Suite with Trundle Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Unfortunately I was there while there was a children’s party in the lobby which changes the bar and lounge vibe and lingered into sounds of running back and forth above our rooms. More importantly, I experienced one of the two front desk staff to be discourteous and dismissive. Perhaps she was affected by the party. As a guest, it’s difficult to recall my experience favorably after such brief but very poor interactions. It’s ironic that it May happen so rarely in life generally, but when it does, it’s in a paid relationship in. hospitality.

    The facilities are as depicted on photos. Beautiful, updated, modern.

    Stayed in April 2024

  • Reviewed: April 21, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Suite with Trundle Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Had to move from the 1st room because it wasn't clean. 2nd room didn't have pillowcases. The front office addressed everything in a timely manner.

    Modern building

    Stayed in April 2024

  • Reviewed: August 30, 2023

    6.0
    It was ok but nothing for me to say I’ll stay again, kinda of pricey for the stay
    • Leisure trip
    • Couple
    • King Suite with Trundle Bed
    • Stayed 1 night
    • Submitted from a mobile device

    It was ok, this location didn’t have my fruity water that I’m used to

    It was clean, but they didn’t have my fruity water I’m used to. But it was ok

    Stayed in August 2023

  • Reviewed: August 21, 2023

    7.0
    non restful
    • Leisure trip
    • Couple
    • King Suite with Trundle Bed
    • Stayed 1 night

    Noise carry amongst floors and rooms was high. Bed was way too soft. Slept sitting on couch.

    Breakfast

    Stayed in August 2023

  • Reviewed: August 8, 2023

    7.0
    It was ok
    • Leisure trip
    • Group
    • King Suite with Trundle Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Not sure.

    Didn't eat.

    Stayed in July 2023

  • Reviewed: August 6, 2023

    3.0
    The room didn’t feel clean, found things in the room that didn’t belong to us. Was left behind by other people I assume
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Trundle Beds
    • Stayed 1 night
    • Submitted from a mobile device

    My room was dirty, blue cigarette lighter on headboard, a small behind curtain in the window, someone before us opened a mini fan and left the box in the window and it was never removed.

    Location

    Stayed in August 2023

  • Reviewed: July 25, 2023

    6.0
    Nice hotel. Too many bookings. Probably won’t stay there again.
    • Leisure trip
    • Couple
    • King Suite with Trundle Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    It seemed overcrowded and overbooked. Most days it was hard to find parking in their light.

    It was clean and staff was nice.

    Stayed in July 2023

  • Reviewed: July 23, 2023

    1.0
    Blood stains on our bed sheets and all they did was take 45 MINUTES to come change them!
    • Leisure trip
    • Family with young children
    • King Suite with Trundle Bed, Mobility and Hearing Accessible Roll-In Shower
    • Stayed 1 night
    • Submitted from a mobile device

    We pulled down our bed’s sheets to find blood stains on them!!!! It took staff 45 MINUTES to get up to our room to replace the bedding!!! It was late and my entire family was up late bc of them not moving quickly! As if that even mattered once we found BLOOD STAINS ON OUR UNUSED BED SHEETS!!!!

    Stayed in July 2023

  • Reviewed: July 21, 2023

    2.0
    will not stay there anymore
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Trundle Beds
    • Stayed 1 night
    • Submitted from a mobile device

    bathroom is sucks. door can’t be locked. very tiny sink with cheap faucets. very hard to wash hand and face because water comes out and around. shower isn’t working properly and there is no spout that you can get the water and wash things. disappointing.

    newly built

    Stayed in July 2023

  • Reviewed: July 4, 2023

    6.0
    I was happy this hotel was super clean, the room was spacious, visibly new and smelled like coconuts! The breakfast was
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Trundle Beds
    • Stayed 1 night
    • Submitted from a mobile device

    the beds were like sleeping on a concrete slab and the room was too hot and the AC was not that adjustable. also the TV was placed in a weird spot that wasn’t easily visible from the bed

    it was super clean and spacious and the breakfast was awesome

    Stayed in July 2023

  • Reviewed: June 27, 2023

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Suite with Two Queen Trundle Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The pool was not clean and very small

    How large the rooms were and comfortable beds

    Stayed in June 2023

  • Reviewed: June 27, 2023

    3.0
    It cost too much for the value.
    • Leisure trip
    • Couple
    • King Suite with Trundle Bed
    • Stayed 1 night

    Room size. Dirty iron. Cheap towels and wash cloths. Did not get room location I requested.

    Location was convenient to where we needed to be.

    Stayed in June 2023

Showing 76 - 100

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