Everything was very good, so nothing more to add.

The check in experience was excellent. Jeffrey at reception deserves a special mention with his cheerfulness and great personality. It's exactly what you need when checking in after a long journey. He was great and helpful during our stay. The room was very nice and the hotel location was great for our concert at MSG. Also the changing facilities when we were leaving for home were very good. Nice well stocked bar as well.

Stayed in September 2022

The area is dirty and full of homeless people. Looks really shady at night.

Stayed in September 2022

For 10 days, breakfast was the same every day, so it became boring. Breakfast time was crowded and noisy because there were many people. It was a specific "problem" with the payment; I complained about it and they helped me out very quickly, but this shouldn't happen with customers.

We stayed 10 nights at the hotel. Located 3/4 blocks from Times Square and 1 block from the subway station, we found it easy to move around in New York. Many facilities are available at the hotel, including a gym, breakfast, washing machines, a bar, and free coffee and water. Our room was a queen room, so for us it was a good size and provided us with adequate facilities. The hotel is really good for families, it was good value for money.

Stayed in August 2022

The hotel is located in a perfect location to visit NYC for the first time; most of the best attractions are a few steps from the hotel.

Stayed in August 2022

rooms are small, and it’s true there are some homeless people on the street but not unusual compared to other downtown areas

friendly staff, breakfast buffet with purified water and fruit available, short walk to Port Authority and subway, also close to 34th St-Penn Station subway station. close to Javits Center.

Stayed in September 2022

34th Street / Midtown is in the middle of it all, so expect piles of trash on the street at random times during the week. There are unfortunately also people sitting on the street regularly.

Friendly staff, free daily breakfast and super clean room. We stayed here for 9 nights and the front desk gave a “larger” room considering the length of our stay so we really appreciate that! We were also pleasantly surprised by how quiet the room was at night. Super close to Penn station.

Stayed in September 2022

Disposable plates etc fir breakfast

Location and staff

Stayed in September 2022

Couldn’t have asked for a better location. We had a small problem with the AC and the staff were quick to resolve it. Room was super comfortable, my sister and I were very happy with our stay and will definitely return in the future.

Stayed in September 2022

Perfect Location, easy to get around by walk. easy to get to the hotel from Airport !! 2 block from the bus station that could get you out and visit another city than NY ! Hotel staffs are friendly and very helpful! professional work! breakfast are good enough choices (compared with another hotel in US i had visit) Security in front are nice and working very well!

Stayed in September 2022

nothing

very convenient location. you can walk to most attractions

Stayed in September 2022

I didnt like the bed was too low. I expected the bed to be higher than what it was..

I like the hotel was clean & the breakfast selection was vast. Also, always excellent friendly customer service there.

Stayed in July 2022

The included breakfast is average and the savoury breakfast buffet is poor. Breakfast could be improved. In the room there was a constant noise from the air-recycling fan. The hotel technician told us that the noise is normal and it is present in all the rooms. Sometimes we woke up at night due to that noise. I would choose another hotel next time I'll be in New York.

The room was clean and the place is very central. The staff is available and gentle.

Stayed in August 2022

No full length mirror in rooms, only 1 hook in the bathroom to hang a towel (hard when there’s multiple people)

Excellent location and clean environment

Stayed in September 2022

breakfast could be more healthy

location is perfect

Stayed in August 2022

Busy breakfast even at 7 am, but it’s a huge hotel… Really didn’t like the scent used in the lobby..luckily the room didn’t have it.

Spacious room for NYC standard. Even with a desk and a couch. Great shower and bathroom with plenty of space for storage. Very clean. Fitness room in basement is huge with good selection of cardio equipment and others. Breakfast selection ok, not only ‘sweet’ stuff. Possibility to eat outside.

Stayed in August 2022

quiet location

Stayed in September 2022

Breakfast was adequate if not great, but can't complain as it is included in the room price so saves money. Not a pretty street but very convenient location. True there are some homeless people in the area, or perhaps just stoned given that cannabis use is decriminalised now in NY - but I didn't feel unsafe.

Quiet room on the 14th Floor. Didn't find the wait for lifts to be too long, compared to other reviewers. Good Wi Fi. All staff I met were friendly. Would return.

Stayed in August 2022

Fantastic location, friendly staff, cleanliness, we had no complaints

Stayed in July 2022

The time waiting for the elevator in the morning

Stayed in September 2022

Too hot, A/C was terrible for that size room. Getting ready was quite uncomfortable but at least we had a fan for sleeping.

The room was great, comfy bed, nice desk place to sit put on makeup. Nice full length mirror. Bathroom was very nice. Love the tiled wall behind the lit mirror!!! And the open shelving over the toilet. Very convenient place to be your things. Very nice shower. Only drawback was the room was very hot especially while getting ready. At least for sleeping they did bring us a fan and they took something off the bill. That was nice, but tbh, I’d rather paid full price and had decent A/C. But staff was great, very friendly and helpful. Great stay, I’d come back and recommend to friends.

Stayed in August 2022

breakfast

comfy bed, good gym, clean

Stayed in August 2022

Rooms are laid out awkwardly and the tv is hardly viewable from the bed or sofa. No drawers for clothes.

Excellent location

Stayed in August 2022

It’s the second time that i’m in this hotel, and this time the room that we have given has been smaller than the other one. We did the booking one month before and the night of our arrival they had no king rooms left. They gave us the smallest room in the hotel, so i complained because it wasn’t what we had booked, and they they gave us a double queen. But i had to complained first

Great breakfast and location

Stayed in August 2022

Great Location! Close to everything.

Stayed in August 2022

Choice of one meat for breakfast, paper plates for breakfast

Inviting lobby, the room

Stayed in August 2022