Breakfast should be monitored for eligibility. There should be more variety.

Location and comfort

Stayed in February 2025

Amazing place for stay in NYC, easy for restaurants museums, subway… but MAINLY Ms Joanna in front desk she is really friendly, empathetic and she is amazing.

Stayed in March 2025

Nothing all perfect

Location was excellent, with everything in easy walking distance. All the staff, without exception were polite, friendly and went above and beyond to help. The breakfast was amazing, I don’t know what others expect as some say not a lot of choice but there was nothing that wasn’t on offer.

Stayed in February 2025

Can’t think of any dislikes…

Prime spot away from crowds, but perfect location to get to the sight sees. Clean . Comfortable. Bed was really comfy. Shower was good. Room was made up regularly. Good choice at breakfast ..

Stayed in February 2025

Breakfast is bad

Near to the center

Stayed in January 2025

Breakfast is definitely bad almost no fruit you can see how most of the food was frozen

Location is really good

Stayed in February 2025

It was very convenient to get from all NYC airports. Very close to penn station. I was on the 11th floor and it even was quiet. The beds are good. It is small but they've made the best possible to accommodate the room. The stuff was always very attentive and welcoming.

Stayed in February 2025

The reason it's cheap is that it's very average.

It's cheap.

Stayed in February 2025

VERY small room but it is NYC!!

Very clean Friendly staff

Stayed in February 2025

Really nice and friendly staff, comfy bed, perfect location to sightsee the city, peaceful neighbourhood.

Stayed in February 2025

Rooms are really small. Breakfast buffet was really disappointing & super busy. Breads/pastry not re-stocked most mornings, went without

Location

Stayed in January 2025

Queues at breakfast but plenty availability of food just sometimes had to wait for a table

Good value and good location

Stayed in February 2025

stayed for 5 nights with no issue till my last day when I was checking out. I found there was a missing box from my room the box was contained an UGG for my daughter I run to the reception desk I told them it might been thrown by mistake they didn’t offer any help or even we will check the cameras were I have a flight to catch so I asked for a check out. They send me the bill after 5 mins after my check out with all dues. Suddenly I have received another bill containing extra 2 bottles of water that been used during my last day of stay !! I send 2 messages to ensure I have not used it. They replied that house keeping found them empty which is not true. The worst housing keeping ever. I wish I never let them in. The hotel management should pay more attention for such critical services and functions

Stayed in February 2025

Plastic cutlery for Breakfasts with paper plates

Stayed in December 2024

I can't think of anything. I enjoyed my time.. definitely looking to return

The rooms were clean, the staff extremely pleasant and very helpful. Breakfast was great as well. Love how close the hotel was to Madison Square Gardens and Time Square so definitely a 10 for location for me.

Stayed in February 2025

Room was a bit small.

Good location, close to the main touristic places. Great breakfast. Employees were really nice.

Stayed in December 2024

I wish you had on site parking.

It was an amazing stay for an amazing price, the costumer service is beyond amazing, everyone is very helpful and i want to mention hanna how great she is, she made sure that my friend and i get a very good stay and we are completely satisfied. Thank you very much hanna.

Stayed in January 2025

Paid for the king room but was downsized to standard, The room was very small and cramped, literally a crawl space between the foot of the bed to the TV wall. The room was very cold and a portable heater was provided.

Staff, at best, tried to accommodate. Early ✅ in and extended ✅ out time granted

Stayed in January 2025

The space around the king size bed was very minimal , about one foot..not much space for dressing etc I booked a king size room.

Location very good

Stayed in January 2025

Need to sort the lift situation. Had only one lift operating and took forever to reach higher floors. Also it does not even tell you which floor the lift is currently at which keeps you waiting and guessing for over 20 mins

Nice location and reasonable price

Stayed in December 2024

I recently had the pleasure of staying here in Manhattan for five nights, and it exceeded all my expectations. The hotel's staff were exceptionally understanding and accommodating, going above and beyond to ensure a seamless and enjoyable stay. The breakfast was another highlight—varied, fresh, and satisfying, with options that catered to all tastes. Starting each day with such a delightful meal truly set the tone for exploring the city. The comfort of the rooms was outstanding—spacious, well-maintained, and thoughtfully designed for relaxation after a long day. The hotel's location was ideal for visiting Manhattan’s iconic attractions, with easy access to public transport and within walking distance of many must-see spots. Overall, this hotel combines excellent service, a great breakfast, and unbeatable comfort in a prime location. I highly recommend it to anyone visiting New York City!

Stayed in January 2025

Very small rooms

Stayed in January 2025

The room was small but clean and comfortable. Elevators were really slow! We did not take advantage of the free breakfast because it was so crowded!

The location was perfect! Room was clean! Service was great

Stayed in January 2025

Breakfast is was nothing. With paper plates and paper cups and plastic forks. 4star hotel?? Hot food- just omlett and sometimes turkey kolbas- no any bacon . 2 type of sonka . And everywhere just oatmeal.

Bed is was comortable. And a hotel location is was good.

Stayed in December 2024

Breakfast was horrible(scrambelled egg was disgusting, everyday the same food)! Too crowded with not enough seating spaces even at 7am. The hotel maintains quite hours from 10pm but my neighbours were quite loud! (Not hotel's fault ofcourse). Elevators was very busy(resulting in long waiting time). Stairs are not always the best option if your room is located on a higher floor (mine was at 11th floor).

Location of the hotel was quite central. Room was spacious enough.

Stayed in December 2024