The variety at breakfast was poor and there was no hot milk.

Good location. The staff was really nice and warm. We had an incident and they helped giving us everything we needed.

Stayed in April 2024

Very crowded breakfast, no place to seat, paper plates and plastic cutlery.

Stayed in March 2024

Breakfast was too crowded, it was difficult to find a table to sit

Amazing location, nice hotel

Stayed in March 2024

Excellent staff.

Stayed in March 2024

The congestion in the breakfast room at peak times! The wait for the lifts at check out/breakfast time!

The location, the staff, the price. The bar had a great atmosphere. We were checked in early which was fantastic!

Stayed in January 2024

Breakfast was really nice and with a big variety of food. Really close to subway and most of the attractions.

Stayed in March 2024

Breakfast

Staff friendliness

Stayed in March 2024

Breakfast variance was ok, but useless to provide only single use tableware

Perfect located, next to Madison Square Garden and Penn Station! Friendly staff and super clean hotel

Stayed in March 2024

Temperature in room couldn't go below 67 degrees without opening window even though it was 30 degrees outside. Opening window brought in too much street noise even on the 10th floor.

Staff outstanding, cleanliness, breakfast, location

Stayed in March 2024

Breakfast was poor. There’s no excuse for paper plates cheap plastic cutlery and polystyrene cups.

Nice room but small. Very helpful staff

Stayed in March 2024

There were not enough tables at breakfast for all the guest. But it wasn't too bad if you didn't mind sitting in the lobby. There is a security deposit of 250 dollars. We did not know about that beforehand. The room was quite dark. There aren't many lights in the room. The door to the bathroom is a sliding door and does not shut all the way.

Great location. Subway is near and many other cool sightseeing hotspots. The room was quite. We couldn't hear anything that was going on outside the hotel. Breakfast had many choices. The bed was really comfortable. There was a coffee machine in the room and USB plug-ins.

Stayed in March 2024

The small rooms

The service

Stayed in February 2024

Very similar breakfast everyday

Location!

Stayed in March 2024

The size of a room :)

The location and the vibe :)

Stayed in March 2024

Paying $10 per package for delivery, I feel any charge like this is not acceptable and should be included as part of your room charge. I almost always get packages delivered when I travel, therefore this could be a deal breaker for me staying here again. It's a busy hotel, so the lobby and breakfast area is generally very busy, and the lifts were slow (I ended up using the stairs most of the time).

The bedroom was neat and tidy and had plenty of space. It also included a fridge and microwave, and walk in shower. Room was serviced every day. The breakfast had cold and hot options, I would say the quality was OK.

Stayed in March 2024

I was missing vegetables at breakfast

Great location, very good price

Stayed in March 2024

Mainly that every single item was disposbale at breakfast and in room - environmentally terrible use actiiual plates and cups and cutlery not plastic and paper / coffee machine stuff very limited would prefer a kettle

great breakfast , good location

Stayed in March 2024

Rooms were not huge but that is normal for NYC. No kettle in room only coffee maker.

Great location close to Penn station and Hell’s Kitchen with some great restaurants

Stayed in March 2024

Not enough working elevators.

Clean, comfortable rooms. Very helpful and friendly staff. Good breakfast.

Stayed in March 2024

Pictures on the internet vs. reality. 16qm incl. Kingsize bed is too small! The 21qm in the description can only be incl. bathroom and lots of phantasy!

Staff very friendly and helpful

Stayed in March 2024

Small room size. The order indicated an area of 21 meters, but the number was much smaller

Stayed in February 2024

Breakfast time was chaotic due to the space available for seating.

Location and also sound proofing of the room. Speed of the elevators between floors.

Stayed in March 2024

From the places we had to go to or come back from, it was always 10 mins walk. from subway.

Larger than some other hotels.

Stayed in March 2024

When we took showers, water got everywhere on floor, even on carpet. Door of bathroom wouldn’t shut completely one day, another day, my friend was stuck in the bathroom and we had to call maintenance. They came up right away, and was very helpful and friendly.

Location, staff, decent breakfast

Stayed in March 2024

bar area could be more cosy, better seating etc & more of it - doesn't prompt for staying there for long unfortunately.

Location is not time square as per address but not far away. Quiet rooms, comfortable beds a generous bar & buffet, staff really nice. rooms small like most in City.

Stayed in March 2024