Too crowded. It was difficult to find a place to sit during breakfast and most food gone. Long waiting time for using the elevators.

Excellent location and comfortable room. Free wine in the afternoon.

Stayed in January 2024

Plastic breakfast.

Location

Stayed in December 2023

The hotel is very well located, the rooms have a fridge, a coffe maker and a microwave oven. Their breakfast is excellent, with good variety and the stock is constantly replenished. The staff is friendly and tries to make guests as comfortable as possible. Excellent choice for any traveler going to Manhattan, a short walk from Penn Station and Port Authority.

Stayed in January 2024

Extremely overcrowded, this also makes the whole lobby unpleasant place to be. Breakfast area not fitting the amount of rooms hotel has.

Good placed, room overall in a good and modern equipment, daily cleaning services in a high quality. On saturday morning, there was a live music playing. Breakfast selection and quality at a good level.

Stayed in January 2024

Room was very small, didn't have space to move around with our bags.

Location was great, in the middle of it all.

Stayed in December 2023

This is no fault of the hotel or staff but with a significant amount of cannabis shops in the vicinity of the hotel some areas feel a little uncomfortable from time to time especially at night.

We absolutely loved the hotel. The staff, including Jeffrey, Christian with the Mohawk, Ryan at the check-in desk and Daniel the security guard all were amazing from the moment we walked in the door until the moment we left. The room was perfectly adequate for us although I can see where people travelling with large suitcases might find the rooms small. But they were clean and kept clean by the friendly domestic staff. And furthermore, in a city like New York, how much time do you want to spend in your room!! Breakfast was kept stocked up and had plenty of options. We might have travelled in a quieter period but there was always plenty of space to sit. Some comments on this site have been about the poor lift situation, and yes, with only two lifts you can wait from time to time but we were more than happy to walk the stairs to our room despite being on the ninth floor. We might have had to stop occasionally though! Overall it was a perfect stay within walking distance of many attractions. We would definitely stay here again in the future! And finally, the free happy hour from 17:00-18:00 daily was a perfect added bonus.

Stayed in January 2024

The location and the facilities were also fantastic

Stayed in December 2023

The hotel room was super cold even turning the heating as high as it could go still left the room cold. Attempted to call through to housekeeping and to front desk however none answered the call. There is no seating for breakfast so good luck. I just grabbed food and took it to my room.

Loved the breakfast and the location close to penn station and Madison square garden 15 min walk to Times Square

Stayed in January 2024

Great location, breakfast daily was super handy. Rooms were clean and decent sized. Staff were all helpful and very friendly.

Stayed in December 2023

Breakfast can be very busy as it is a free for all.

Great location close to penn station and port authority bust terminal

Stayed in January 2024

There could have been hooks to hang coats on in the rooms, as they are not huge it would have made a difference to be able to hang up coats in the bedroom. Additionally hooks are needed in the bathroom to hang towels up to be used again. Also, at breakfast it would be nicer to have real plates and cutlery, instead of paper plates and wooden cutlery.

The location of the hotel was great, and despite being in Manhattan, the rooms were reasonably sized and very quiet! The staff were friendly and helpful and the room was comfortable and very clean. The breakfast included was great, we would definitely recommend.

Stayed in December 2023

Spotless clean Room. Excellent Breakfast

Stayed in December 2023

I didn't like the toilet door as it was quite thin. If you have plenty of luggage, the room might feel small, but the bed is comfortable and big. The breakfast location wasn’t so big for the people but if you avoid the rush hours it’s ok.I hold a slight reservation as I haven't received the deposit amount back, and I'm unaware if there will be any hidden charges.

We really liked the location. Although we had read mediocre reviews about the breakfast, we liked it a lot. The staff was friendly, and the cleanliness was daily. Also the gym is super !

Stayed in January 2024

Elevators. Slow.

Location. Price. Breakfast. Happy hour.

Stayed in December 2023

Breakfast is a hectic time, and finding a table can be quite challenging.

Fantastic location! Many attractions are within walking distance (15-20 minutes), and Penn Station is only 5 minutes away. We had a room with two queen beds. The room was small but the beds were comfortable. The staff was efficient and kind.

Stayed in January 2024

The breakfast was really good and the hotel is in a great location.

Stayed in December 2023

no free places at the breakfast table, no matter what time you arrive. Hotel 4☆ but breakfast served on paper, plastic cutlery...

Great location, very nice service

Stayed in December 2023

Breckfast was very poor, I understand it was a buffet but it was crazy.

Comfortable clean rooms, great location.

Stayed in December 2023

I didn’t find beds or pillows comfortable. Very hard and uncomfortable.

Location excellent, good breakfast and loved live music in lobby all day long, Liked you had access to water in lobby 24 hours per day. Gave party hats and champagne for new years. All great except beds were uncomfortable.

Stayed in January 2024

Heating/fan was very noisy

Location is amazing, walking distance to main tourist attractions and subway stations. Staff were helpful, kind and offered great service. Breakfast was good.

Stayed in December 2023

Overcrowded breakfast with no vegetables.

Location is awesome. 5.00 pm - 6.00 pm complimentary beer & wine in lobby.

Stayed in December 2023

I specifically booked these rooms as they had a sofa in. However the room I was given had no sofa so I have already raised a complaint with booking.com as I would not have booked it Also the bathroom only has a Sliding door which only pulls across and is opposite the bed so very little privacy Breakfast was too busy - not enough seats for number of guests so didn’t eat here Only 2 lifts to serve 14 floors so always a queue

Stayed in December 2023

Busyness of breakfast- the space was not enough, and the food options were not topped up frequently especially in the busier times.

Excellent location, good size comfortable rooms. The hotel bar and lobby were always busy (but in a good way). Plenty of opportunities to relax after a hard day’s sightseeing! Rooms were well equipped, with comfortable beds. Breakfast was a bit of a nightmare- sooo busy at times that the food options ran out and took a long time to be replaced (if at all). One day there was no butter available! Mum market is available 24/7 and can help if you have any urgent ’needs’ (like chocolate at 2am!) Very easy to get to the main attractions either via walking or on the subway. Right around the corner from Maddison Square Gardens. If you choose to have breakfast at the hotel, get up early (go in your PJ’s if needed- it’s a thing!)

Stayed in December 2023

Sometimes there is a wait for the elevator, but that’s a standard issue in NYC hotels.

It is walking distance from the Moynihan Train Station and close to subway stops. The property itself is very nice and well organized. Staff is exceptionally friendly, kind, and accommodating, among the best in NYC.

Stayed in December 2023

Room was too small to accomodate family of four luggage.

Family friendly.

Stayed in December 2023