Rooms don’t really have views if you’re looking for one in NY, but wasn’t the biggest deal really

Perfect location. Very clean rooms. The staff are just excellent, super friendly and cooperative. Many thanks to Eddie!

Stayed in July 2023

There were a few things that could have been better, but we did not bring any of these up with the hotel since we were out all day and too tired during the night to care too much: - the AC was very loud. Very loud. Since it uses a thermostat, from time to time it would start during the night. If you are a light sleeper this WILL wake you up. - breakfast was somewhat diverse, but not particularly healthy. 0 vegetable options, 2 same fruits every day (bananas and oranges). Mostly pastries and processed foods. - they require a 300 USD deposit which were blocked from my account and it took exactly 15 calendar days for them to revert the transaction. - during one of the days we noticed that room service actually emptied the bathroom bin into the toilet and did not flush. There were plastic packages there that are not supposed to be flushed down the toilet.

Location is very good for someone who is visiting central Manhattan. Almost all main attractions are in walking distance (more or less). Gym was not very diverse (no rack available), but still better than what most hotels call a gym. Hotel staff quite friendly.

Stayed in June 2023

room very small, but okay for 2 nites, mysterious, wet spots, very spongey near bathroom and sink , maintenance checked it out, but I was told , they could not identify the cause of wet spots. This problem showed up on our 2nd day, before checkout.

location, friendlyness of staff, free breakfast

Stayed in June 2023

The bed. Bedsheets werent on properly which made it feel dirty.

Very friendly staff.

Stayed in June 2023

Our room had a mechanical noise going on all night. (They switched us to another room when we asked). We were in a handicapped accessible room (not needed) and the bathroom floor flooded from the short shower curtain. The elevators were always packed and some didn't go to all floors. Also, you had to access your floor via your key, but numerous times it didn't accept the key. Annoying.

Great location near Penn Station. When I had an issue with my room, the staff was quick to take care of it.

Stayed in June 2023

Breakfast time was a little chaotic and they could do with a restroom downstairs in the lobby.

Room size was great, bed was comfy, location is excellent.

Stayed in June 2023

Room was very small -no where to open my suitcase except the bed. Would have been very difficult for 2 people

Very crowded. Didn’t expect school groups.

Stayed in June 2023

We did not like the breakfast that much as it was a little bland

The hotel was really nice. The room we got was well equipped. The cleaning team must have missed a little towel on the shower curtain, but otherwise it was really clean. The whole team was very polite, friendly and attentive :) And it's just a ten minute walk to NY's Penn Station, which is very convenient

Stayed in June 2023

the broken elevator but even when fixed, fairly slow

great customer service great fitness centre good breakfast and nice outside seating too

Stayed in June 2023

The area is very bad, dirty, many homeless people in need of help and under the effect of drug. We saw many people unconscious on the pavements. New York was very disappointing and we were happy to return to London.

The hotel is comfortable, centrally located, clean and safe. Breakfast is basic but acceptable. Plastic forks, knives and spoons should not be used.

Stayed in June 2023

The staff were lovely and the breakfast was very impressive. Clean rooms, easy checkin/out and comfortable rooms.

Stayed in May 2023

Too small room

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Stayed in June 2023

Waiting a long time for the lift, and some mornings take a time to find a free table for the breakfast !

All was very nice. the staff polite and the American breakfast very good! The location fantastic, very close to the center of all the activities!

Stayed in June 2023

the shower must have glass to prevent water leaking. it’s really disturbing once the water leaks inside the room

location was perfect and the room as well comfortable. it’s recommended for practical stay.

Stayed in June 2023

Room has a buzzing noise from electrical access panel in ceiling. Very small.

Clean. Friendly staff.

Stayed in June 2023

There was nothing to say that I didn't like about the hotel.

Its location is central to a lot of the tourist attractions. It is a short walk from the nearest subway station if you choose the cheaper and quicker option to or from the airport.

Stayed in May 2023

Room was small. Not a suite as the name leads one to believe. False advertising. Doors heavy. Music in lobby too loud.

Location

Stayed in June 2023

Good breakfast, but the hotel still uses paper plates and plastic cutlery (not sustainable at all).

Location and bedroom.

Stayed in June 2023

The location is convenient for broadway shows.

Stayed in June 2023

unfortunately every day there was a huge school group of kids over 75-1000 that would eat everything and make a mess everywhere. I felt so bad for the staff that did a great job cleaning up and trying to re stock everything. The room was very small which I know is common in New York . also a little bit of a bigger fridge would have went a long way. We only had one group of kids on our floor so lucky it was only kind of loud untill about 10pm.

The breakfast was good when it wasn’t emptied by the school groups that were there everyday. The staff was great and so helpful with directions and just suggesting things and places to visit / eat. Everyone we talked to was friendly and willing to help with anything we needed!

Stayed in June 2023

no bottle water, and the shower room is leaking after shower, so the floor will be wet. breakfast is included but the quality and the eggs are awful and they never change… alway eggs, potatoes, bagels, etc. I stayed for 3 nights and ate the same food everyday… sound-proofing not so good

the door men are friendly, my room is big enough

Stayed in June 2023

all good

location

Stayed in May 2023

Water bottles were too pricey. Water should be complementary.

close to everything near time square.

Stayed in March 2023

The neighbourhood is a bit "hoody" as in slightly rough and it's pricey but everything in NYC is pricey, it's a fair option if you want central and convenient.

This is reasonable compared to what's available in central Manhattan and it's a comfortable, safe secure stay with easy access to subway and bus terminal.

Stayed in May 2023

The location was excellent and within easy access of the heart of Manhattan. Check-in was super easy and the staff were always available to help.

Stayed in June 2023