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  5. Reviews of SpringHill Suites St. Paul Downtown

Reviews of SpringHill Suites St. Paul Downtown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

472 Jackson Street, Saint Paul, 55101, United States

#2 of 23 hotels in Saint Paul

Guests' Choice

Review Score

Based on 408 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.5

  • Location

    8.9

  • Facilities

    9.4

  • Staff

    9.3

  • Value for money

    8.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 22, 2025

    9.0
    Very cenral location in downtown St Paul.
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed and Adapted Tub - Mobility Accessible
    • Stayed 1 night

    Had to try and locate the parking entrance which was a minor issue. Parking is an additional fee but well worth it for a wintertime stay.

    Room, lighting and entertainment all very modern. Parking was enclosed and excellant. Front desk and staff cheeerful and helpful.

    Stayed in February 2025

  • Reviewed: March 2, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • 1 Bedroom Suite, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    Amazing staff, great pool, great location, HUGE windows. This exceeded our expectations greatly!!! Breakfast was amazing!

    Stayed in March 2025

  • Reviewed: February 7, 2025

    9.0
    Nice, clean hotel. We would stay again.
    • Leisure trip
    • Family with young children
    • Studio, 2 Queen, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    A fan in the bathroom would be beneficial.

    Stayed in January 2025

  • Reviewed: February 3, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Studio, 2 Queen, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was clean and comfortable.

    Stayed in February 2025

  • Reviewed: January 5, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Studio, 2 Queen, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    No hot tub

    The hotel and rooms were great

    Stayed in December 2024

  • Reviewed: December 9, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Studio, 1 King, Sofa bed
    • Stayed 1 night

    Great location, clean, new property, excellent service.

    Stayed in December 2024

  • Reviewed: November 25, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Studio, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    Parking was expensive.

    Great pool and continental breakfast set up.

    Stayed in November 2024

  • Reviewed: November 18, 2024

    8.0
    Great value.
    • Couple
    • Studio, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    Location and safety of the parking ramp and hotel in general is great compared to other nearby hotels.

    Stayed in November 2024

  • Reviewed: November 13, 2024

    10
    It was excellent.
    • Leisure trip
    • Family with young children
    • Studio, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    One of three employees we interacted with was not very friendly.

    Clean rooms, good shower, good mattress, nice pool, good breakfast.

    Stayed in November 2024

  • Reviewed: November 11, 2024

    10
    One of the best hotel experiences I have ever had!
    • Leisure trip
    • Family with young children
    • 1 Bedroom Suite, 1 King, Sofa bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Can’t think of a single thing!

    Everything! This hotel truly exceeded every expectation. The breakfast was excellent, hotel was spotless, and pool was amazing for our kids!

    Stayed in November 2024

  • Reviewed: October 31, 2024

    9.0
    Very great value for the price
    • Leisure trip
    • Family with young children
    • Studio, 1 King, Sofa bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The location was great, seems new, very clean.

    Stayed in August 2024

  • Reviewed: October 24, 2024

    10
    We will be back
    • Leisure trip
    • Family with young children
    • Queen Studio with Sofa Bed - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Cleanliness and big rooms , nice amenities through the hotel . Safe & friendly atmosphere.

    Stayed in October 2024

  • Reviewed: October 22, 2024

    10
    Wonderful!
    • Leisure trip
    • Family with young children
    • Studio, 2 Queen, Sofa bed
    • Stayed 1 night

    Loved everything!

    The hotel and our room was beautiful! The staff was amazing too!!

    Stayed in October 2024

  • Reviewed: October 22, 2024

    10
    Great location, staff, breakfast and pool!
    • Leisure trip
    • Family with young children
    • 1 Bedroom Suite, 1 King, Sofa bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing!

    Great breakfast, clean comfortable rooms!

    Stayed in October 2024

  • Reviewed: October 20, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Studio, 2 Queen, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    That I had to pay $25.00 to park in their parking garage. You would that parking would be included.

    Everything was perfect!!

    Stayed in October 2024

  • Reviewed: October 15, 2024

    10
    Great stay will be back for a 3rd stay .
    • Leisure trip
    • Couple
    • Studio, 1 King, Sofa bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Could be a better breakfast and better covers for the bed

    The stay overall was amazing . Me and my partners second time here .

    Stayed in October 2024

  • Reviewed: October 8, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Studio, 1 King, Sofa bed
    • Stayed 3 nights
    • Submitted from a mobile device

    We were told our room would be cleaned the third day of our stay and it wasn’t. We would have like our trash bin emptied and a few fresh towels.

    The staff was very helpful and friendly.

    Stayed in October 2024

  • Reviewed: September 30, 2024

    8.0
    Clean spacious modern hotel
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed - Hearing Accessible
    • Stayed 2 nights
    • Submitted from a mobile device

    Advertised as hotel charging station should be in their parking lot not public.

    This was our first time staying at a Springhill Suites hotel and we were pleasantly surprised. We liked the suite style of the rooms and the pleasant modern decor. The room was spacious. Really appreciated the coffee bar in the morning down in the lobby and workout facilities and the car charging station behind the hotel.

    Stayed in September 2024

  • Reviewed: September 22, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Studio, 2 Queen, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    Can't think of anyy

    Clean and smelled good

    Stayed in September 2024

  • Reviewed: September 3, 2024

    10
    BEST HOTEL we experienced on our week long cross country road trip!!
    • Leisure trip
    • Couple
    • Studio, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    Extra pillow/s would have been nice but def not deal breaker

    So clean! Everything was beautiful! Very safe -had to use room key to get to any floor on elevator. Staff great! Best beds and pillows! Quiet room even though in middle of downtown but we were there on Monday night. Breakfast had fresh food and fresh fruit! Strong coffee! No stains on carpet in hallways like all other hotels we stayed in the last week on our cross country and back road trip ! I will be staying in Springhill Suites from now on! Thanks Marriott Bonvoy! I totally did not mind paying $25 for parking bc it kept our giant lifted truck in a safe parking garage that actually fit!

    Stayed in September 2024

  • Reviewed: August 31, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • 1 Bedroom Suite, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    There are a decent amount of homeless people in the area and screaming from people which can be a little frightening to go out at night.

    Very dog friendly, clean rooms, nice staff. It was great that they had a private lot that was only accessible through room key so it made me feel safe with my car parked overnight in the city.

    Stayed in August 2024

  • Reviewed: August 15, 2024

    10
    Exceptional
    • Business trip
    • Family with young children
    • Studio, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    When I initially called to see if the pool was operating, they sent me an email indicating it wasn’t working (third party site). Turns out it was working, but the lady on the phone seemed very cold.

    We had a late night check in because we were coming from NYC. I called ahead to ask them if pools were working and it was. (Sole reason why I had decided to stay here with family. We had some issues with the television and I was surprised that the staff member came upstairs to personally check on the tv and they had switched us to another room.

    Stayed in August 2024

  • Reviewed: August 13, 2024

    10
    Great motel downtown St. Paul
    • Leisure trip
    • Family with young children
    • Queen Studio with Sofa Bed - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Parking is additional $25 but it is attached to motel and right downtown so that helps.

    A clean, very comfortable place to stay downtown. Spacious breakfast area.

    Stayed in August 2024

  • Reviewed: August 12, 2024

    9.0
    Awesome stay downtown!
    • Leisure trip
    • Family with young children
    • Studio, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast options were fine, but not better than cheaper hotels (bruised old fruit and school cafeteria quality proteins).

    Room was clean and new. Bed was very comfy. Parking was secure and reasonably priced. Staff was wonderful!

    Stayed in August 2024

Showing 1 - 25

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