No daily housekeeping which was advertised as included on Booking.com. Housekeeping is only every other day so they need to update the description. No sheer curtains in our room, little privacy, gaps in blinds so sun comes in.

Location, quirky theme, free drinks at the restaurant downstairs, historic building, coffee and tea. Staff were nice. Restaurant downstairs is really good, great coffee. Very popular though so best to make a reservation.

Stayed in May 2024

Wish there’s more bicycle to provide.

Central location. Comfortable bedding kit & robe!

Stayed in May 2024

Some of the furnishings have seen better days, which is a bit out of line with the hotel rate. Also, the double beds are smaller than a full bed. It was manageable for two nights because my husband and I are small, but if you're taller you may not be comfortable sharing the double bed.

The best thing about this hotel are the location, so close to the L and the waterfront, and the very friendly staff. The cute pineapple theme and the complimentary drink and water are a plus.

Stayed in May 2024

Nothing

Everything

Stayed in May 2024

It is charming and very comfortable.

Stayed in May 2024

The furniture in the room was a little tired, but the beds were very comfortable.

The location was perfect! It's a block from the blue line, which we took from O'Hare, and mere blocks from Millenium Park, the Art Institute, the Chicago Cultural Center, etc. The historic building was charming and the rooms had huge windows with amazing views. We also enjoyed the thoughtful extras like a welcome drink, coffee and cookies in the afternoon, and we even got a birthday treat! The staff were friendly, helpful, and easy-going.

Stayed in April 2024

Nothing!

The size, the location, the beds, the amenities like bath robe, recyclable water bottle, complimentary drink, the restaurant

Stayed in April 2024

75 dollar fee for car

Location , room and staff are excellent..

Stayed in April 2024

Absolutely rot-gut keurig coffee. Undrinkable. And restaurant does not open early. Walked to 24-hour Dunkin Donuts in the dark cold.

A real value for the location if you have a dog. No doorman or bell hops, so getting luggage in the door and to your room is a bit hard. It is an important historic building. Renovated, not completely gutted, so doesn't sparkle like a 5 star, but clean and comfortable. Big windows.

Stayed in February 2024

All was great

Classic bldg., SO WELL appointed, fun vibe

Stayed in April 2024

Not convinced about the 2 quilts. We like to snuggle but got too hot 🔥🥵 The second room we had was quite narrow and we both caught our knees on the edge of the bed.

We had a really welcoming reception from Cassandra Marshay after a very long journey. It is a really nice experience to be greeted by a warm and friendly smile. Thank you Cassandra. From Mr and Mrs Gray from Spain x The water bottle is a fantastic idea and as we stayed twice we got two!

Stayed in March 2024

The hotel was advertised with parking possibilities, which was not the case. There was only a valet service. Hotel restaurant and bar were fully packed and we had to find some other place for dinner.

Very friendly staff all throughout. The water bar in the lobby was great. Welcome drinks were really nice.

Stayed in March 2024

I can't think of anything I didn't like!

Location! Staff! Room! Vibe! Sorry, I'll stop with the exclamation marks now. Seriously, this place is a gem. It's really close to two subway/CTA stations, it's in the heart of downtown Chicago, the staff were just lovely, and the whole atmosphere was friendly and relaxed. I loved all the little touches that made the stay a little bit extra; the free reusable water bottle, the water station in the lobby, Dash, the Pineapples Pup, the individual duvets etc. I would recommend Staypineapple to anyone. On a side note, as a solo traveller, I felt very safe in this hotel.

Stayed in April 2024

Would’ve liked a top floor room for the view.

We had a room on the third floor and the view wasn’t great, but the room was fine, great shower, a fridge. Breakfast was excellent (paid for separately). The location is incredible, close to everything.

Stayed in April 2024

Room could have been cleaner. There were crumbs on the floor and dust in some areas that was very visible.

Location was great Water in lobby was nice

Stayed in March 2024

Nothing.

Facility, comfort of beds, beautiful hotel. Great perks like free water and coffee.

Stayed in March 2024

Everything was great.

The staff was very professional and attentive. The front desk clerk ( Cassandra) was outstanding. The location was perfect. We were right in the heart of everything. The whole experience was amazing. This was our first time in Chicago and the city was fabulous. Thank you to the entire staff.

Stayed in March 2024

It was clean

Stayed in March 2024

Everything was excellent.

Great location, super cozy and cute! The staff was amazing.

Stayed in March 2024

The restaurant was a little expansive but very nice staff and good food. The lighting in the room could have been a little better, we only had the night lights in the main area in our room. The shower was a little powerless took forever to wash my hair.

The staff was incredably nice and helpful, the room was very nice it had everything we needed and more. The Bed was the best !! It was so comfortable ,made me wanna cuddle in bed all day. The location was superb, we were in walking distance of almost everything and it was not to busy.

Stayed in March 2024

Stay Pineapple was right across the street from the entrance to the Blue line train that goes out to Ohare airport. Easy to get to and then you are in the heart of the loop. It's a beautiful old building and we were greeted well and given a complementary drink in the nice bar/restaurant downstairs as well as a cookie; pineapple of course!!

Stayed in March 2024

Downtown noise

Nice bed, sepatate duvets, free water

Stayed in March 2024

The location is perfect for us, we use the El to go to the airport and the Washington Blue Line stop is a block away. Also the hotel is in the center of the theater district.

Stayed in December 2023

Can’t think of anything

We loved the location , view, and pineapple theme! The bed with duvet was amazingly comfortable. Very peaceful and quiet with a good restaurant downstairs.

Stayed in March 2024

Wi-Fi was very difficult. Could never get connected and ended up giving up.

Perfect location right inside the Loop - can walk to everything. Excellent styling, very nicely decorated and featuring the old bones of the building. Staff were really friendly. Free water bottle and access to water fountain in lobby with cold, hot and sparkling water. Very comfy beds and bedding.

Stayed in March 2024